Devon County Council’s Adult Social Care teams are here to help individuals, carers and professionals.
Your feedback is crucial to us, helping improve our services, address any issues, and recognise our staff’s excellent work.
If you already get support from us
If you need to give or receive an update, and you or your carer knows the name of the worker involved in your support, please call 01392 383000 and say their name when prompted.
If you do not have an allocated worker, please contact Adult Social Care on 0345 155 1007. Phone lines are available Monday to Thursday 9.00 am to 5.00 pm, Friday 9.00 am to 4:30 pm and Saturday 9.00 am to 5.00 pm.
General enquires
Self-help tool
Our self-help tool can direct you towards information, advice and services that could help you to live independently and improve your life, and also inform if you need a self-assessment to get further support from adult social care teams.
Speak to an advisor
If you’d like to speak to someone please contact Adult Social Care on 0345 155 1007 (Monday to Thursday 9.00 am to 5.00 pm, Friday 9.00 am to 4:30 pm and Saturday 9.00 am to 5.00 pm.).
You’ll be asked to select your local team based on where you live.
If you live in the following areas please select the Care Direct Plus Northern team
- Barnstaple
- Bideford or Northam
- Braunton
- Great Torrington
- Holsworthy
- Ilfracombe
- Lynton or Lynmouth
- South Molton
If you live in the following areas please select the Care Direct Plus Eastern team
- Axminster
- Crediton
- Cullompton
- Exeter
- Exmouth
- Honiton
- Moretonhampstead
- Okehampton
- Ottery St Mary
- Seaton
- Sidmouth
- Tiverton
If you live in the following areas please select the Care Direct Plus Southern team
- Ashburton or Buckfastleigh
- Dartmouth
- Dawlish
- Ivybridge
- Kingsbridge
- Newton Abbot
- Tavistock
- Teignmouth
- Totnes
You will then hear some further options to guide you to the relevant social care team.
Specific enquiries
Paying for care – Client Financial Services
- By email to fairer.charging@devon.gov.uk
- By phone on 01392 384391 – phone lines are open 9 am to 1 pm Monday to Friday (excluding bank holidays).
- Or call 01392 383000 – and say “Client Financial Services” or “Charging for Care”
Emergency Duty Team (Adult Social Care)
- Provision of emergency social care and advice for clients urgently in need out of office hours (not including Torbay and Plymouth). Part of Devon County Council.
- An emergency service responding to adult social care that cannot be safely left until the next day.
- 0345 600 0388 (option 1)
Deprivation of Liberty Safeguards Team
If you are concerned that somebody is being deprived of their liberty you can contact the Deprivation of Liberty Safeguards Team for information and advice on 01392 381676 or email dols@devon.gov.uk
If you want to refer someone for a social care assessment contact Care Direct on 0345 155 1007
For professionals working in Torbay, you can contact the Mental Capacity Act Facilitator for Torbay on 01803 219832 or email dolstorbay@nhs.net
Professionals
Get the latest guidance on how you should contact Adult Social Care.
Interpreters
If you do not speak English, ask for an interpreter. We can access a telephone interpreter.
British Sign Language users can contact us using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.
