Skip to content

Paying for care

Paying an invoice

You will usually receive a bill (known as a Statement of Account) every four weeks. You will need to pay the bill within 14 days of it being issued and you can pay by Direct Debit, by credit or debit card payment or online. You can also pay over the counter at any bank, building society or post office.

The easiest way for you to pay is by Direct Debit and we’ll send a Direct Debit mandate with the outcome of your financial assessment.

Full details of how to pay are on the back of every bill we send you.

If you have your support as a direct payment paid into a private bank account or managed account, you will not be sent a bill. Instead, you will need to pay your assessed weekly contribution amount into your direct payment account to ensure you have enough money to pay for your services.

You can pay for care and support services organised or provided by Devon County Council using our online payment service.

If you are unable to make a payment online or need some assistance using our online payment service then please contact us on 0345 155 1007.

For more details about how Devon County Council and our contractor will use your personal data, read our online privacy notice.

Most people have to pay towards their care costs depending on the outcome of a financial assessment. This is a fair assessment of your financial circumstances.

More information about financial assessments can be found in our factsheets on paying for residential and nursing care and paying for community care at home.


A privacy notice is available to explain the processing of personal data that takes place by the Client Financial Services Team.