British Sign Language (BSL)

British Sign Language users can contact us through a sign language video interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.

If you are using an iOS or Android device we recommend that you download the app. You can also use the service with your PC or laptop.

Who can use this service?

This service is available for members of the public. The service should not be used by Devon County Council staff or elected Members to communicate with a BSL user.

Video service availability

This service is provided by InterpretersLive! is powered by StarLeaf and available on-demand 7 days a week between 8am and midnight. You can pre-book BSL video interpreters and other types of remote communication support for any time, anywhere via any video platform. Connect to the service now.

Please note the normal opening hours of Devon County Council and the availability of those you are trying to contact. The main Customer Service Centre is open Monday to Friday 8am to 8pm and Saturdays 9am to 1pm.

Support

If you are having difficulties connecting to the InterpretersLive! service, you can read their user guide. Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

Privacy

Sign Solutions, the providers of InterpretersLive!, are certified ISO 27001 and ISO 9001. All data is processed and held securely. As a certified organisation Sign Solutions are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.

Complaints and feedback

The InterpretersLive! Service is supplied to Devon County Council by Sign Solutions. Sign Solutions welcomes and encourages feedback and comment on their services.

Informal complaint or comment

Contact Sign Solutions through your preferred method of communication and ask for the person who dealt with your assignment.

If the complaint is not resolved to the satisfaction of all parties, it will be referred to the Agency Manager.

Formal complaint

If you wish to make a formal complaint, for example, anything other than a comment, the following procedure must be followed:

1. The complaint must be in writing or by video letter and should clearly state what went wrong and what you feel we could do to put things right. Send this to the Agency Manager.
2. The Manager will then assign a reference ID to your complaint, please quote this when asking for an update on progress.
3. The Manager will then investigate and keep all parties informed of the progress to resolve the complaint.
4. The Manager will offer a solution to resolve the complaint.
5. If you are not satisfied with the response you receive, you may refer the matter to the CEO or Managing Director.
6. If it has not been possible to resolve this situation amicably, you should consider your next options as detailed below.

If a serious complaint concerning an interpreter remains unresolved, then you can take this to the registration body:

National Register of Communication Professionals with Deaf & Deafblind People (NRCPD)

Sign Solutions will abide by the decision of the appropriate panel, subject to any necessary appeals procedures.