Our Adult Social Care Practice Standards and Values

I can get information and advice about how I can maintain and promote my wellbeing.

I feel fully involved in my social care conversations and any arrangements.

I am listened to, and my views and wishes are understood and respected.

I am kept informed and updated along the way and I know who to contact and how to contact them.

I am supported by people who see me as a unique person with strengths, abilities, and aspirations. The people supporting me listen carefully, so they understand what matters to me.

I am empowered to be independent and live a life I want, for example having support to manage my health and wellbeing in a way that makes sense to me.

I have care and support that enables me to live as I want to, seeing me as a unique person with skills, strengths, and personal goals.

I am in control of planning my care and support. If I need help with this, people who know and care about me are involved.

I am valued for the contribution that I make to my community.

I have a place I can call home, not just a ‘bed’ or somewhere that provides me with care.

I have care and support that is coordinated, and everyone works well with me and each other.

I am supported to plan for important changes in life that I can anticipate.

I have a co-produced personal plan that sets out how I can be as active and involved in my community as possible.

I have a review of my care and support plan 6 to 8 weeks after it has commenced and then at least every 12 months. I can request a review sooner when there is a change in my needs or circumstances, my outcomes, or my plan.

I am supported through conversations to review my care and support needs, personal outcomes and plan how effectively they are meeting my personal aspirations.

I have the information I need when I need it to help me make decisions. No decision will be made about me without me.

When a decision is made on my behalf it is made considering my views and wishes and is made in my best interests.

I am supported to make decisions by people who see things from my point of view, with concern for what matters to me, my wellbeing and health.

I am asked what I want the outcomes to be from the safeguarding work, and my views directly inform what happens.

I receive clear and simple information about what abuse is, how to recognise the signs, and what I can do to seek help. I get help and support to report abuse and neglect.

I am sure that the professionals will work in my interests, as I see them, and they will only get involved as much as needed.

I get help so that I can take part in the safeguarding process to the extent to which I want.

I know that staff treat personal and sensitive information in confidence, only sharing what is helpful and necessary.

I am confident that professionals will work together, and with me, to get the best result for me.

I understand the role of everyone involved in my life and so do they.

I am recognised and respected as an expert partner in care and involved holistically in planning care and support, decision making and reviews of care and support plans.

I am supported and empowered to fulfil this role, and have choice as to whether I am able or willing to have this role.

Note: in addition to the I statement above, practitioners, managers, and those responsible for practice quality assurance are expected to refer to the I statements in Devon County Council’s Adult Carers Policy.

The above statement is not intended to replace the statement in the Adult Carers Policy but rather complement and summarise to avoid duplication.

I have records kept about me and my social care needs that are accurate, concise, and relevant. They are written respectfully, and they are clear enough that I don’t have to tell my story more than once.

I feel valued and included for the contribution that I make to my local community.

I am treated with dignity and respect.

I feel welcome and safe in my local community and can join in community life and activities that are important to me.

I feel safe in my home, which is designed so that I can be as independent as possible.

I can keep in touch and meet up with people who are important to me, including family, friends and people who share my interests, identity, and culture.

I am supported by people who listen carefully, so they know what matters to me and how to support me to live the life I want.

I am supported by people who see me as a unique person with strengths, abilities, and aspirations.

I am supported by people who listen carefully, so they know what matters to me and how to support me to live the life I want.

I am supported to make decisions by people who see things from my point of view, with concern for what matters to me, my wellbeing and health.

I have considerate support delivered by competent people.