Contact us

The Customer Service Centre is open Monday to Friday 8:00am to 8:00pm and Saturdays 9:00am to 1:00pm.

You can now contact Devon’s County Council’s Customer Service Centre using either 0345 or 0845 numbers.

Your call may incur a charge, so please check with your phone company which will be cheaper for you. Your telephone company is obliged to include calls you make to 0345 numbers in any ‘free’ or ‘inclusive’ minutes packages that you may have with them. Calls to 0345 numbers are also charged at the same rate as calls to standard numbers starting in ‘01’ or ‘02’.

Contact us through a sign language interpreter

British Sign Language users can contact us using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.

Christmas opening hours 2019/20

Monday 23 DecemberTuesday 24 DecemberWednesday 25 DecemberThursday 26 DecemberFriday 27 DecemberSaturday 28 December
Open 8.00am to 8.00pmOpen 8.00am to 6.00pmClosedClosedOpen 8.00am to 6.00pmOpen 9.00am to 1.00pm
Monday 30 DecemberTuesday 31 DecemberWednesday 1 January Thursday 2 JanuaryFriday 3 JanuarySaturday 4 January
Open 8.00am to 6.00pmOpen 8.00am to 6.00pmClosedOpen 8.00am to 8.00pmOpen 8.00am to 8.00pmOpen 9.00am to 1.00pm


0345 155 1076
Supporting adopters, children and families throughout the adoption process and beyond.

Blue Badges

0345 155 1006
Information on blue badges, including applying for or renewing a badge.

Care Direct

0345 155 1007 or 0845 155 1007
Information and help for older people, vulnerable adults, and their carers.

Children’s social work

0345 155 1078 available 9am to 5pm, Monday to Thursday and 9am to 4pm, Friday.
For ongoing children’s social work enquiries

Consumer advice

0345 404 0506
For advice on goods and services, and consumer rights.

Disability Information Service

0345 155 1005 or 0845 155 1005
Information and help for disabled people and carers including equipment, benefits, and care support.

Family Information Service

0345 155 1013 or 0845 155 1013
For information and advice on registered childcare, 2 year old funding and services for children, young people and parents.


0345 155 1077
Advice on becoming a Foster Carer or Supported Lodgings Host for Devon County Council.


0345 155 1004 or 0845 155 1004
Road maintenance, traffic management and parking, streetlights and signs, and public rights of way.

Learn Devon

0345 155 1014 or 0845 155 1014
Enrol and pay for an adult learning course.


0345 155 1001 or 0845 155 1001
Renewals, enquiries about the library service and your local library.

MASH (Safeguarding enquiries regarding children)

0345 155 1071
Speak to someone if you are concerned about the safety of a child or young person or to notify of a private fostering arrangement.

National Bus Pass

01392 383 688
Information on the National Bus Pass scheme for Devon residents, including how to apply, renew or replace your pass.

Parking permits

0345 155 1073
Resident, visitor and business permit applications, renewals and enquiries.


0345 155 1002 or 0845 155 1002
Births, deaths, ceremonies.

Schools and education

0345 155 1019 or 0845 155 1019
Admissions, transport, free school meals.

Trading Standards business advice

01392 381381
Available 9am – 5pm Monday to Friday

Waste and recycling

0345 155 1010 or 0845 155 1010
Help and advice. For domestic rubbish collection contact your district, city or borough council.

Youth Offending Service

01392 384978 Available 9am – 6pm Monday to Thursday and 9am-4pm Friday
For youth offending service enquiries

Emergencies (out of hours)

General enquiries


For information about the personal data we collect and how we will use it, read our customer services privacy notice.

Privacy notices covering a range of other services are also available.

Customer behaviour

Devon County Council asks that all its customers refrain from unacceptable behaviour when in contact with us or receiving services from us. Further information can be viewed on our customer notice.