Contact us

The Customer Service Centre is open Monday to Friday 8am to 8pm and Saturdays 9am to 1pm. Please note that the Customer Service Centre is closed on bank holidays.

If you do not speak English, ask for an interpreter. We can access a telephone interpreter.

British Sign Language users can contact us using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.

Christmas opening hours 2023/24

We are open as normal up until Christmas day and from the 2 January 2024.

Monday 25 December Monday 25 December Wednesday 27 December Thursday 28 December Friday 29 December Saturday 30 December Monday 1 January
Closed Closed Open 8.00am to 6.00pm Open 8.00am to 6.00pm Open 8.00am to 6.00pm Open 9.00am to 1.00pm Closed

Adopt South West

0345 155 1076
Phone lines available 9am to 1pm, Monday to Friday.
Supporting adopters, children and families throughout the adoption process and beyond.

Blue Badges

0345 155 1006
Information on blue badges, including applying for or renewing a badge.

Adult Social Care

0345 155 1007
Monday to Thursday 9am to 5pm, Friday 9am to 4:30pm and Saturday 9am to 5pm.
Information and help for older people, vulnerable adults, and their carers.

Emergency Duty Team (Adult Social Care)

0345 600 0388

  • Provision of emergency Social care and advice for clients urgently in need out of office hours (not including Torbay and Plymouth). Part of Devon County Council.
  • A generic emergency service responding to social care (both adults and children) which cannot be safely left until the next day.

Children’s social work

0345 155 1078
Available 9am to 5pm, Monday to Thursday and 9am to 4pm, Friday.
For ongoing children’s social work enquiries

Consumer advice

0808 223 1133
Available 9am to 5pm Monday to Friday (calls are free from landlines and mobiles).
For advice on goods and services, and consumer rights.

Disability Information Service

0345 155 1005
Information and help for disabled people and carers including equipment, benefits, and care support.

Family Information Service

0345 155 1013
For information and advice on registered childcare, 2 year old funding, Max Card and services for children, young people and parents.


0345 155 1077
Advice on becoming a Foster Carer or Supported Lodgings Host for Devon County Council.


0345 155 1004
You can report problems using our Highways website. These include problems with road maintenance, traffic management and parking, streetlights and signs and public rights of way.

Live chat is available on the Highways website Monday to Friday 9am to 1pm.

Learn Devon

0345 155 1014
Enrol and pay for an adult learning course.


0345 155 1001
Renewals, enquiries about the library service and your local library.

MASH (Safeguarding enquiries regarding children)

0345 155 1071
Speak to someone if you are concerned about the safety of a child or young person or to notify of a private fostering arrangement.

National Bus Pass

01392 383 688
Information on the National Bus Pass scheme for Devon residents, including how to apply, renew or replace your pass.

Parking permits

0345 155 1075 (option 4)
Resident, visitor and business permit applications, renewals and enquiries.


0345 155 1002
Births, deaths, ceremonies.

Schools and education

0345 155 1019
Admissions, transport, free school meals.

Trading Standards business advice

01392 381381
Available 9am to 5pm Monday to Friday

Waste and recycling

0345 155 1010
Help and advice. For domestic rubbish collection contact your district, city or borough council.

Youth Justice Service

For North and West Devon please call 01271 388150

For Central, East and South Devon please call 01392 384978

Alternatively you can email

Opening hours are Monday to Thursday from 9am to 5pm and on Fridays from 9am to 4pm for youth offending enquiries.

Emergencies (out of hours)

General enquiries


For information about the personal data we collect and how we will use it, read our customer services privacy notice.

Privacy notices covering a range of other services are also available.

Customer behaviour

Devon County Council asks that all its customers refrain from unacceptable behaviour when in contact with us or receiving services from us. Further information can be viewed in our customer notice.