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Adult social care complaints procedure

We want to make sure you are satisfied with our services. We need to know what we are doing well, what we can do better and what we are doing wrong. We take all comments and complaints seriously to make things better for you.

Let us know if:

  • we tell you we will do something but we do nothing
  • we take too long to do something we have promised to do
  • we tell you that we can’t help you when you believe we should
  • you think a member of our staff is rude or treats you badly
  • you are dissatisfied with any other aspect of our service