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Report a problem


If you are reporting an emergency that requires immediate attention, please call us on 0345 155 1004. An emergency on the highway is defined as something that is very likely to present an imminent threat to life or serious injury or serious damage to property.

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Potholes
Large 40 mm vertical-edge hole that is also greater than 300 mm wide
Parking
Request enforcement in residents’ parking and on-street parking zones
Report overgrown trees and vegetation
Pedestrians forced into road, cars over central line, reduced visibility
Public rights of way
For example, blocked access or broken stiles
Hazardous or fallen trees
Fallen tree or branch, or trees that are leaning, unstable, diseased or dying
Debris or obstruction
Thick mud, soil, stones, embankment slips
Defective road markings or signs
White and yellow, stop or give way lines or warning signs
Trip hazard
Hole or significant difference in level on pavement or cycleway
Traffic lights
Damage or fault to traffic lights or signals or school crossing patrol light
Broken manhole cover
Broken, missing or rocking manhole cover
Grit bin
Empty bin, damaged bin or a bin with contents that are unuseable
Bridges and retaining walls
Structural damage or significant obstructions restricting water flow
Fences and barriers
Damaged or missing roadside fences or barriers
Ice
Ice or snow on the road
Street lights, lit signs, lit bollards
Faulty street light, zebra crossing, bollard, lit sign
Flooding and blocked drains
Standing water, blocked drain, flooded property, impassable road

If the issue you wish to report is not listed please contact our customer service centre on 0345 155 1004. This work is licensed under an Open Government Licence for public sector information.


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