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Report a problem

If you are reporting an emergency that requires immediate attention, please call us on 0345 155 1004. An emergency on the highway is defined as something that is very likely to present an imminent threat to life or serious injury or serious damage to property.


Large 40mm vertical-edge hole that is also greater than 300mm wide
Request enforcement in residents’ parking and on-street parking zones
Pedestrians forced into road, cars over central line, reduced visibility
For example, blocked access or broken stiles
Trees that have fallen into the road or are leaning, unstable, diseased or dying.
Thick mud, soil, stones, embankment slips, large branches, fallen trees
White and yellow, stop or give way lines or warning signs
Hole or significant difference in level on pavement or cycleway
Damage or fault to traffic lights or signals or school crossing patrol light
Broken, missing or rocking manhole cover
Empty bin, damaged bin or a bin with contents that are unuseable
Structural damage or significant obstructions restricting water flow
Damaged or missing roadside fences or barriers
Ice or snow on the road
Faulty street light, zebra crossing, bollard, lit sign
Standing water, blocked drain, flooded property, impassable road

If the issue you wish to report is not listed please contact our customer service centre on 0345 1551004. This work is licensed under a Open Government Licence for public sector information.