Skip to content

Support for adults

Assessing Your Needs

We will always have a conversation with you about how your care and support needs can be met within the skills, abilities and opportunities in your life and community.  This may be support from a friend, a voluntary agency or a private service in your area.

We may focus on how equipment can help your independence at home, or we may explore some short-term support to help you recover from an illness.

To help start this conversation we have an easy to fill in Self Help Tool. This will:

  • look at your needs and abilities
  • give you information on local services which can help you
  • it may suggest that you could benefit from completing an online self-assessment form

Start your self-help tool now

The online self-assessment form is the next stage of the conversation about you and your care and support needs, it explores:

  • your needs and how they impact on your wellbeing, and the goals you want to achieve
  • your circle of support for example carers, neighbours, friends, voluntary or paid for services.

This self-assessment form will then transfer to one of our teams who will make contact and have a conversation about you and what happens next.

The conversation should be carried out over an appropriate and reasonable timescale, based on the urgency of your needs and any changes in those needs.

Start your self-help tool 


If you are not looking for advice, information or to submit an assessment, but want to discuss something else contact us via Contact Care Direct Plus on 0345 155 1007 or email

What happens if you need some paid services to support you?

If you are assessed as needing paid for services, either shorter or longer term, we will explore how much you need to pay towards this cost.

This is called a financial assessment and you can find out more at Paying for care.

Reviewing your care and support needs:

Your care and support will be regularly reviewed and adjustments made as and when your need for support changes.  We will always continue to have conversations about how your needs can be met in creative and new ways, for example using resources in your community rather than a paid service.

What does Eligibility for paid services in social care mean?

The national eligibility criteria under The Care Act 2014 sets a minimum threshold to ensure that all local authorities meet the same minimum level of needs.

We will work with you to meet your needs if a care needs assessment shows that:


Find services, groups and clubs in Devon on the Pinpoint website

Go to Pinpoint

Find advice on how to stay healthy and well on the OneSmallStep website

Go to OneSmallStep