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Report a problem

If you are reporting an emergency that requires immediate attention, please call us on 0345 155 1004. An emergency on the highway is defined as something that is very likely to present an imminent threat to life or serious injury or serious damage to property.

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Potholes

Pothole

Large 40 mm vertical-edge hole that is also greater than 300 mm wide
Parking

Parking

Request enforcement in residents’ parking and on-street parking zones
Report overgrown trees and vegetation

Overgrown vegetation

Pedestrians forced into road, cars over central line, reduced visibility
Public rights of way

Public rights of way

For example, blocked access or broken stiles
Hazardous or fallen trees

Hazardous or fallen trees

Trees that have fallen into the road or are leaning, unstable, diseased or dying.
Debris or obstruction

Debris or obstruction

Thick mud, soil, stones, embankment slips, large branches, fallen trees
Defective road markings or signs

Defective road markings or signs

White and yellow, stop or give way lines or warning signs
Trip hazard

Trip hazard

Hole or significant difference in level on pavement or cycleway
Traffic lights

Traffic lights

Damage or fault to traffic lights or signals or school crossing patrol light
Broken manhole cover

Broken manhole cover

Broken, missing or rocking manhole cover
Grit bin

Grit bin

Empty bin, damaged bin or a bin with contents that are unuseable
Bridges and retaining walls

Bridges and retaining walls

Structural damage or significant obstructions restricting water flow
Fences and barriers

Fences and barriers

Damaged or missing roadside fences or barriers
Ice

Ice

Ice or snow on the road
Street lights, lit signs, lit bollards

Street lights, lit signs, lit bollards

Faulty street light, zebra crossing, bollard, lit sign
Flooding and blocked drains

Flooding and blocked drains

Standing water, blocked drain, flooded property, impassable road

If the issue you wish to report is not listed please contact our customer service centre on 0345 155 1004. This work is licensed under an Open Government Licence for public sector information.


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