These top tips have been produced by our co-production group for people who are having an assessment or review of their care and support.
When you first contact us it is important you are there. even if someone else is calling us on your behalf
Meetings should be accessible. We will decide with you when and where they take place. You can say who you would like to be present.
Most assessment meetings take place by telephone but can take place in person or through a video call.
Meetings can sometimes be spread across more one day if you would find this easier.
You might be asked about the benefits you receive and any other assessments you have had.
You will be asked by the social care worker about what is important to you in your life and what you would like to achieve.
You will need to explain your situation:
- Tell the social care worker about your life and if anyone supports you, how you manage your daily activities and any challenges you face.
- Please don’t bottle things up – if you talk to your social care worker about something, they can support you with it.
- This is your chance to let us know what support you feel you need.
Your social care worker will ask questions about the best way to communicate with you.
Your social care worker will help support you to prepare for the meeting. They may give or send you a list of helpful questions to write down any of your ideas before the meeting.
Once you have support in place, please tell us about what is and isn’t working – the more we know, the easier it is to plan with you.
Let the social care worker know if there are important deadlines you need information from Adult Social Care for – such as care and support plans as evidence.
You should be told about a date for completion for assessments and reviews. If you have not heard from Adult Social Care by that date please contact the social care worker.