We are currently dealing with a very high number of pothole reports. Approximately a third of the reports we are receiving are duplicates and are already waiting to be assessed or repaired.
Where a report already exists please consider adding yourself to receive updates rather than logging a new report. This will help enable our inspection team to work as efficiently as possible during these challenging conditions.
Fixing potholes
Once a defect has been reported, we aim to visit and triage the report within three working days on our higher-category road network, and seven days on our lower-category network. The triage officer will then arrange the appropriate response based on our highway safety policy.
If the pothole meets the required criteria, we will do a temporary or permanent repair. The type of repair depends on the category of the road.
If you report a pothole and we don’t repair it straight away this could be because:
- the pothole was inspected and is not deemed to be a safety defect
- there is a problem with the surface of the road which needs to be investigated as a repair will not solve the underlying problem
- traffic management is needed to carry out repairs safely