Essential guidance for staff new to working with Gypsy, Roma, Traveller and Showmen families 

Contents

Key reminders for staff 

Build trust first 

  • Many GRT&S families have experienced discrimination or prejudice—trust must be earned 
  • Be consistent, respectful, and non-judgmental in all interactions 
  • Face-to-face contact is often preferred over written communication 

Understand cultural contexts 

  • GRT&S communities are diverse—Romani, Irish Traveller, Showmen, New Travellers, etc 
  • Respect traditions, values, and family structures 
  • Be aware of unconscious bias and avoid assumptions—ask respectfully and be open to learning 

Prioritise clear and respectful communication 

  • Use plain language and avoid jargon 
  • Offer verbal explanations for letters or school policies 
  • Ask families how they prefer to be contacted—phone calls or in-person are often best 

Be aware of barriers to education 

Common challenges include: 

  • Mobility (frequent moves) 
  • Low literacy levels 
  • Digital exclusion 
  • Fear of bullying or discrimination 
  • Offer flexible support and avoid punitive approaches to attendance 

Make school feel welcoming 

  • Ensure the school environment is safe, inclusive, and culturally aware 
  • Display positive representations of GRT&S culture & heritage 
  • Address bullying or stereotyping immediately and sensitively 

Engage families as partners 

  • Involve parents in their child’s learning—celebrate successes, not just raise concerns 
  • Invite families to assemblies, events, or informal meetings 
  • Respect their views and listen actively 

Support transitions 

  • Help children settle in with buddy systems, clear routines, and warm welcomes 
  • Keep accurate records to support transitions between schools 
  • Offer catch-up support without judgment 

Collaborate with other professionals 

  • Work with inclusion partners, safeguarding leads, SENCOs, and external agencies 
  • Share good practice and seek advice when needed 

Challenge discrimination & prejudice 

  • Be proactive in educating staff and pupils about GRT&S cultures and rights 
  • Ensure zero tolerance for racism, bullying, or exclusion 
  • Model respect and inclusion in your own behaviour 

Keep learning 

  • Attend GRT&S awareness training and stay informed about current issues 
  • Reflect on your practice—what’s working, what needs adjusting? 
  • Ask questions and be open to feedback from families and pupils 

Further support 

Devon Education Services (DES) strives to ensure the accuracy and currency of the information in this document. If errors are reported, we will correct them promptly. However, DES and its employees are not responsible for any loss, damage, or inconvenience resulting from reliance on this content. 

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