Skip to content

Support services


Attendance support for all

There are a number of services in Devon that can provide additional advice and support when pupils are struggling to attend school.

Attendance Improvement Officers 

What they offer

  • Termly targeted support meeting for all secondary schools and large primary schools. 
  • Providing strategies, advice and guidance to schools around attendance. 
  • Support schools on the early identification of emerging patterns of irregular pupil attendance, whilst paying particular attention to supporting our most vulnerable pupils. 

Age range supported: Primary and secondary.

Accessing support

The core offer from the Local Authority is to facilitate targeted support meetings.

Additional time can be purchased through the DES shop.


Devon Public Health Nursing  (PHN)

Devon’s PHN team, in particular School nurses, provide a range of support, including for emotional wellbeing and with difficulties around attendance and transitions.

What they offer

Parent support, direct work with young people, support and advice to schools and professionals, online/website support.   

Age range supported: Early Years through to Further Education.

Accessing support

The school nursing team can be contacted through your local Public Health Nursing Hub or complete this Request Form for school nurse support.  


Early Help 

What they offer

This may include support from communities, family and friends, voluntary and community service, universal groups, education and health. 

Age range supported: 0-19 years.

Accessing support

See our Early Help webpages for more information about Early Help, and how to access support.

Targeted attendance support

If the support on offer from universal services is not enough to help a pupil return to school fully more targeted help may be required.

Education Inclusion Service 

What they offer

The Education Inclusion Service support attendance, advice and guidance to schools, parents and young people. 

Age range supported: Primary and secondary.

Accessing support

To contact the Inclusion Service, please email educate.educationinclusion-mailbox@devon.gov.uk.


Education Keyworker (EKW) Team 

What they offer

Mentoring, low-level parenting support, individual work with children and young people, and creating joint re-engagement plans with school and parent carers. 

Age range supported: KS2, 3 and 4.

Accessing support

Due to the high demand for this service requests for support will need to be prioritised based on need. Please speak to your Attendance Improvement Officer, Education Wellbeing Advisor, or EP if you would like to request support for a pupil.


Education Wellbeing Advisors 

What they offer

The Education Wellbeing Team works closely with schools to support children and young people who might be medically absent to remain learning in their school, or to help them to access learning and support reintegration back into school. 

Age range supported: Primary and secondary.

Accessing support

Direct contact is available for schools through the website.


SEND Advisory Team 

What they offer

  • Outreach to schools, SEN advice and consultancy to schools.  
  • Online SEND Support Consultations for schools.

Age range supported: Early Years through to Further Education.

Accessing support

Book a place on our online SEND support consultations


Social Emotional and Mental Health (SEMH) Team

What they offer

Outreach to schools, consultation, signposting, supervision and training. 

Age range supported: Primary and secondary.

Accessing support

Schools can make direct referrals. Find out more about the SEMH support available.


Mental Health Support Team (MHST)


The Mental Health Support Team in Schools (MHST) is an NHS service commissioned to work with a number of schools across Devon. Please note: they do not yet cover all areas of Devon – please check their website to see which areas and schools can currently access this service.

What they offer

Outreach to some schools and mental health support.

Age range supported: Early Years through to Further Education.

Accessing support

Find out more about the team, including which schools in Devon they currently work with.


Virtual School 

The Virtual School provide additional support for care experienced pupils.

What they offer


The Virtual School provides outreach to schools, works directly with young people, provides support for parents/carers and training for schools (EBSA specifically), carers and social care. 

Age range supported: Early Years through to Further Education.

Accessing support

Find out more about the Virtual School.

Specific attendance support

If a pupil continues to have challenges with attendance after accessing from universal or targeted services this support should continue, alongside more specific support.

Children and Family Health Devon

What they offer

Anyone aged under 18 who lives in Devon (excluding Plymouth) can get specialist care from  Children and Family Health Devon (CFHD)  To get help from CFHD you will need a referral – this often doesn’t have to be from a GP, see details of how to request help from CFHD.  

Age group supported: 0 to 18 years.

Accessing support

Education Wellbeing Advisors 

What they offer

The Education Wellbeing Team works closely with schools to support children and young people who might be medically absent to remain learning in their school, or to help them to access learning and support reintegration back into school. Support can be accessed early on, but the team can also support with more complex and long term attendance difficulties.

Age range supported: Primary and secondary.

Accessing support

Direct contact is available for schools through the website.

Additional support for pupils and families

DiAS (Devon Information, Advice and Support)

What they offer

Direct support for parents and young people, advocacy and representation, and independent advice. 

Age range supported: 2 to 18 years.

Accessing support

Direct contact via phone, website or email.  


Devon Public Health Nursing  (PHN)

Devon’s PHN team, in particular School nurses, provide a range of support, including for emotional wellbeing and with difficulties around attendance and transitions.

What they offer

Parent support, direct work with young people, support and advice to schools and professionals, online/website support.   

Age range supported: Early Years through to Further Education.

Accessing support

The school nursing team can be contacted through your local Public Health Nursing Hub or complete this Request Form for school nurse support.  


Early Help

 What they offer

Early Help is not a specific service or team. It’s an approach to working that brings together people from a range of different services and teams who will work with the whole family to help improve things for everyone. This may include support from communities, family and friends, voluntary and community service, universal groups, education and health. 

Age range supported: 0-19 years.

Accessing support

See our Early Help webpages for more information about Early Help, and how to access support.


Space

What they offer

Youth work, community projects and other targeted services to support young people to develop skills and succeed.

Age range supported: 11 to 19 years.

Accessing support

Visit the Space website to find out more.


Kooth

What they offer

Kooth is a free, safe, and anonymous online platform where young people can access mental health support whenever they need it. This includes a text chat service and a range of information and tools to support mental health.

Age range supported: 11 to 18 years.

Accessing support

Visit the Kooth website to find out more.


Young Devon

What they offer

Counselling, one-off Wellbeing Sessions, CBT, Victim of Crime help, Wellbeing Cafés and group sessions to young people, who are looking for support with their mental health and wellbeing.

Age range supported: 11 to 25 years.

Accessing support

Visit Young Devon’s website to find out more.

Young Devon: Wellbeing Services web pages.