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How to report a pothole or road defect in Devon

We are currently dealing with high numbers of pothole reports.

Approximately 31% of pothole reports we receive are duplicates and are already waiting to be assessed or repaired.  Please add yourself to an existing report where one already exists to reduce the number of duplicates we receive, and allow us to inspect reports more efficiently.

We do not respond more quickly to additional reports of the same issue and they can affect our ability to visit and assess reports.

Thank you.

Please take note of the following guidance before you report a pothole.

We will not ignore any reports, however, we do have to prioritise our funding on safety and we cannot afford to fix all of the problems that are reported to us.

We will repair potholes that have a 40mm (4cm) vertical edge and are 300 mm (30cm) wide.

2 twenty pence coins demonstrating a height of 40mm and a ruler demostrating a width of 300 millimetres

Please see the images below which illustrate a pothole with a vertical edge:

A diagram illustrating when a pothole will be classed as an actionable defect.

A diagram illustrating when a pothole will not be classed as an actionable defect.

Please provide as much detail as possible with regard to the size of the problem.  This will help us to carry out the right assessment.

Before you start

If you are reporting an emergency that is very likely to present an imminent threat to life or serious injury or serious damage to property please instead call us on 0345 155 1004.

If a report is already visible please use ‘Add me to this pothole’ instead of creating a duplicate report.

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