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Report a pothole

Due to recent adverse weather conditions we are currently experiencing an increased volume of pothole reports, many of which are duplicates of existing enquiries.  Please be advised that inputting additional reports, of the same pothole, will not result in quicker action.  Please use the ‘add me to this pothole’ option for enquiries already logged, by clicking on the report within the map area.

We are working hard to get to these locations as quickly as possible so that an assessment can be undertaken and additional resource has been arranged to help manage this.  However, for any defects that are considered to be an emergency and present an imminent threat to person or property please call 0345 155 1004.

Not all potholes that are reported to us meet the criteria required to instigate repair.

We will not ignore any reports, however, we do have to prioritise our funding on safety and we cannot afford to fix all of the problems that are reported to us.

We will only repair potholes that are deeper than 40mm, wider than 300mm and have a vertical edge.

Please see the images below which illustrate a pothole with a vertical edge:

A diagram illustrating when a pothole will be classed as an actionable defect.

A diagram illustrating when a pothole will not be classed as an actionable defect.

Overestimating the size of a pothole does not mean that it will be fixed but it does mean that we could end up being charged for a wasted call out. The impact of misreported potholes could ultimately lead to further reductions in the service we are able to provide.

Report a pothole now >