CCTV footage can only be disclosed strictly in accordance with legislation and criteria contained in the code of practice. Before a request is made we recommend that a check is made to determine that a CCTV camera is present in the location required.
Requests for locations that are not covered by our CCTV cameras may be charged an administrative fee in line with our refund guidance.
Making a request
The request for a search and potential supply of CCTV footage should only be made by an insurance company or solicitor.
Requests are submitted online. The following information is required:
- Requestor name and email address
- Purpose of the request
- Exact location
- Whether the request relates to a vehicle and/or a road traffic collision (RTC), in which the following is required:
- Vehicle make, model and colour
- Direction of travel of vehicles involved
- Description of the incident
- Time frame of the incident
Search and supply
Upon receipt of an application, a payment link will be sent for the search fee. The search will not begin until payment has been received. This fee covers the costs of determining if relevant footage exists.
Once the search has been undertaken, we will advise if there is footage available. If there is, a further payment link will be sent for the supply fee. Once received, arrangements will be made to release the footage.
The Council must be satisfied that the request is legitimate and genuine before releasing any footage.
Cost
- CCTV search fee: £115.00
- Supply fee: £108.00
Refunds may be issued in line with our refund guidance.
Timescales
A payment link will be sent within 24 hours. Please allow 5 working days’ for us to process your application after we have received your payment.