Find information about how to do business with the Council, including the Market Position Statement, as well as tools and templates, policy, guidance and more.
Replacement care services
Sign up for the latest email newsletter from the PEN
Support for Replacement care services
Information needed to find the missing (The Herbert Protocol)
21 July 2020
The Herbert Protocol encourages carers or family members of adults living with dementia to collate information on those who are vulnerable onto a form, know as the Herbert Protocol form, that can be given to the police if they go missing.
Preventing Exploitation Toolkit
21 July 2020
The Safer Devon Partnership has developed an online preventing exploitation toolkit to tackle the threat of exploitation. This toolkit will help frontline colleagues learn about, identify and report exploitation happening in Devon and the surrounding area. The toolkit’s audience consists of anyone who, through their paid or voluntary work, may encounter individuals who are vulnerable Continue reading…
National Minimum Wage Law: Enforcement
21 October 2019
Policy on HM Revenue & Customs enforcement, prosecutions and naming employers who break National Minimum Wage law.
What you need to know about Data Protection to do business with Devon County Council
3 January 2017
This document details Devon County Council’s requirements for all tender opportunities with regards to data protection and is posted to support providers in being ‘commissioning ready’. What you need to know about Data Protection In addition, please see HM Governments Guidance to Cyber Security
Oral health for adults
8 March 2021
Resources to help you get started Public Health England and stakeholders have produced the toolkit to support care homes and commissioners to implement the NICE guideline (NG48): Oral health for adults in care homes. The toolkit contains materials to support health champions within care homes to train care home staff. These include training slides, a Continue reading…
Vertical hoist lifting of service users
28 July 2020
Ensure Vertical Hoist Lifting Of Service Users Always ensure that when hoisting service users the hoist straps and lifting motor are in a position vertically above the service user. If the hoist straps and motor are not positioned vertically above the service user, it will cause excessive wear to the hoisting equipment, can cause the Continue reading…
Using community equipment safely
28 July 2020
Provider staff must immediately notify a Health or Social Care professional, where they may be needing to use items of equipment with a client, in a manner for which it was not designed. Do not put excessive force on items of community equipment, or use it in any way which would put the client’s or Continue reading…
Instructions to Ensure Safe Hoisting Of Service Users and Safe Use Of Gantry Hoists
28 July 2020
Always ensure that when using any hoist to transfer a service user, the hoist straps and lifting motor are in a position vertically above the service user, using slide sheets or bed to reposition them prior to lifting/lowering. If the hoist straps and motor are not positioned vertically above the service user, it will cause Continue reading…
Guidance regarding adjustment of community equipment
28 July 2020
Guidance – Adjustment of Community Equipment 19 Feb 2018 This guidance is issued in response to a serious incident relating to community equipment that was recently brought to the attention of the Community Equipment Service Commissioners. It is important to share the learning from this incident. Find below new guidance that will be issued to Continue reading…
Community equipment recycling and reuse information
28 July 2020
How and where to return community equipment so it can be recycled and reused? Devon Community Equipment Service Community Equipment in Devon is jointly funded by the NHS & Devon County Council and is provided, on their behalf, by Millbrook Healthcare Ltd, who recycle and reuse as much equipment as possible. The service excludes Plymouth Continue reading…
Invacare Robin Hoist Motor – Emergency Stop Function
28 July 2020
Please read the following User Guide regarding the Emergency Stop / Lowering Function on the Invacare Robin Hoist Motor. These are delivered to clients from the Devon Independent Living Integrated Service (DILIS).
The new guide to ‘Fire Safety in Specialised Housing’
28 July 2020
Reducing the risk of fire for vulnerable residents in Sheltered Housing, Extra Care and Supported Living properties. A summary sheet is available for commissioners and providers of specialised housing and care services. A copy of the Specialised Housing Guidance can be downloaded. If you are interested in finding out more about personalised fire risk assessments Continue reading…
Cyber Security for small businesses
23 July 2020
Please see the Governments’ Cyber Security Guidance for Small Businesses which provides information about how you can protect your data and your business.
April 2021
15
Data Security and Protection Toolkit (DSPT) webinars
The DSPT is a free online self-assessment toolkit that helps evidence that your organisation manages personal data, digitally and on paper form, in a safe and secure way. It helps demonstrate compliance with data protection legislation, answers two of the CQC Key Lines of Enquiry. Importantly, it provides opportunities, ongoing use of NHSmail and potential sharing of care records. Devon Care Homes Collaborative will be running introductory DSPT webinars in April. These one hours sessions will give an overview of...