Business continuity - Provider Engagement Network

Last Updated 15:09pm, 9 July 2020

Introduction

If you have any specific issues or questions that you would like to raise with us please do so as follows:

Providers in the DCC area email the DCC covid mailbox
Providers in the Torbay area email the Torbay covid mailbox
Providers who also deliver services in Plymouth, use the Plymouth Online Directory for details of how to access support from Plymouth City Council.
You should also refer to Devon County Council’s coronavirus advice
To contact the CQC providers must email enquiries@cqc.org.uk as well as send information/queries to the relevant inspector to ensure CQC are informed if the inspector is off.
All national adult social care coronavirus guidance
A list of useful national and local resources

Medicines and Healthcare products Regulatory Agency (MHRA)

The MHRA publishes a range of guidance on issues relevant to social care providers. You can subscribe to their mailouts to receive updates.

Your business continuity plans

All providers should have developed their own coronavirus business continuity plans.

We would also encourage you to share good examples of your plans with one another on the Care Managers Facebook Page, Outstanding Managers Facebook Page or the PEN LinkedIn group.

Many providers are already doing so, together with other examples of policies that people can use to guide their development.

Devon County Council and Clinical Commissioning Group business continuity information for providers

This guide provides information on:
• how the County Council and its partners will be able to tackle the key risks in the various sectors
• how it recognises the financial risks that providers face
• how the approach is being planned
• tips on developing your Business Continuity Plan and
• how you can find out further information about the subject

If you would like the County Council to review your business continuity plans or to offer any support please email qualityimprovement-mailbox@devon.gov.uk and they can support you.

Prioritisation of personal care clients

Personal care providers are being asked to complete a prioritisation matrix for their clients including self-funders. This information will be collated centrally and put on a mapping tool which will enable the County Council to look at the priority of need in a certain area as well as being able to look at which individuals don’t have contingency arrangements in place.

Business continuity at Devon County Council - paying providers

Devon County Council departments have business continuity plans prepared.

Staff who handle payments are organised in a range of teams which are based at a number of different locations around the county. If required, staff skills are transferrable to support Accounts Payable operations.