Business continuity

Last Updated 10:09am, 30 November 2020

Introduction

If you have any specific issues or questions that you would like to raise with us please do so as follows:

Providers in the DCC area email the DCC COVID mailbox adultsc.adultcarehealthcovid19-mailbox@devon.gov.uk
Providers in the Torbay area email the Torbay COVID mailbox tsdft.torbaycovid19careproviders@nhs.net
Providers who also deliver services in Plymouth, use the Plymouth Online Directory for details of how to access support from Plymouth City Council.
You should also refer to Devon County Council’s coronavirus advice
To contact the CQC providers must email enquiries@cqc.org.uk as well as send information/queries to the relevant inspector to ensure CQC are informed if the inspector is off.
All national adult social care coronavirus guidance
A list of useful national and local resources

Winter Plan

Devon County Council’s Adult Social Care Winter Plan has been sent to the Department for Health and Social Care.
Thank you to those providers who helped us develop it.

Devon County Council and Clinical Commissioning Group business continuity information for providers

All providers should have developed their own coronavirus business continuity plans. Many providers are already doing so, together with other examples of policies that people can use to guide their development.

This document provides useful tips to develop your business continuity plan and is grouped by different service types.

If you would like the County Council to review your business continuity plans or to offer any support please email qualityimprovement-mailbox@devon.gov.uk and they can support you.

Prioritisation of personal care clients

Personal care providers are being asked to complete a prioritisation matrix for their clients including self-funders. This information will be collated centrally and put on a mapping tool which will enable the County Council to look at the priority of need in a certain area as well as being able to look at which individuals don’t have contingency arrangements in place.

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