Business continuity and support - Provider Engagement Network

Last Updated 10:09am, 11 February 2021

Introduction

If you have any specific issues or questions that you would like to raise please do so as follows:

Vaccination queries email to: MassVac-CareProvision@devon.gov.uk
Providers in the DCC area email the DCC COVID mailbox adultsc.adultcarehealthcovid19-mailbox@devon.gov.uk
Providers in the Torbay area email the Torbay COVID mailbox tsdft.torbaycovid19careproviders@nhs.net
Providers who also deliver services in Plymouth, use the Plymouth Online Directory for details of how to access support from Plymouth City Council.
You should also refer to Devon County Council’s coronavirus advice
To contact the CQC providers must email enquiries@cqc.org.uk as well as send information/queries to the relevant inspector to ensure CQC are informed if the inspector is off.
All national adult social care coronavirus guidance
A list of useful national and local resources
Information and advice on vaccines scams and how to report them

Winter Plan

Devon County Council’s Adult Social Care Winter Plan has been sent to the Department for Health and Social Care.
Thank you to those providers who helped us develop it.

Care homes business continuity planning for COVID-19 outbreaks

DCC’s Service Recovery Team has issued care homes business continuity planning for COVID-19 outbreaks.

Business continuity planning test template domiciliary care

As part of organisational resilience, it is vital for providers to have a robust and up to date business continuity plan in place, that supports them to manage risk effectively at a point of crisis.
To assist providers to achieve this, the Market Management Team have put together a helpful template to allow providers to assess and test the effectiveness of their current business continuity plans against some core criteria. Please use this information for a ‘desk-top’ review to ensure your business continuity plan effectively supports you to maintain services, so that you can identify and address any potential gaps.

DCC and CCG business continuity information for providers

All providers should have developed their own coronavirus business continuity plans. Many providers are already doing so, together with other examples of policies that people can use to guide their development.

This document provides useful tips to develop your business continuity plan and is grouped by different service types.

If you would like the County Council to review your business continuity plans or to offer any support please email qualityimprovement-mailbox@devon.gov.uk and they can support you.

Business support

You can contact the government’s Business Support Helpline for free advice. See GOV.UK – Get help and support for your business to find out more about the helpline as well as other schemes to support you.

Free business support helpline (South West)

Businesses across the south west, who are facing changes to their working environments due to the coronavirus pandemic, will be able to access free advice and support on remote and home working with the launch of a new helpline (call 0330 088 4421).

Cosmic, a Devon-based social enterprise specialising in all things digital – including digital skills training – has launched its Business Continuity Helpline to share their knowledge and expertise with organisations in the region and to ‘keep the south west working’.

The helpline and an associated toolkit will provide advice and support on home working and managing a business during periods of disruption.

Advice from ACAS (the Advisory, Conciliation and Arbitration Service)

ACAS: advice for employers and employees worried about coronavirus