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Supporting health and social care providers in Devon

Market Management Team

The Market Management Team has been developed so that we can support the Devon provider marketplace and ensure it is sufficient and vibrant and meets the needs of our communities in Devon. The team includes contracts officers, business relations officers and commissioning development officers, with a small “hub” based centrally at County Hall, and some out in communities across Devon.

Our business relations function focuses on market sufficiency, market strategy – expressed through the Market Position Statement (MPS), and the Provider Engagement Network (PEN). The contract management element of this team predominantly focus on building business relationships with providers and supporting social care services and our care management teams with contract compliance.

The Market Management Team enables us to work alongside our social care provider partners so that we can deal with any arising issues quickly and effectively to ensure continuity of service for those that need it. It also enables us to continue shaping our market to ensure we have the right type and number of services to better serve our communities.

The Market Management Team is closely aligned to NHS colleagues who have the same roles and responsibilities, and also alongside Devon County Council’s QAIT, Procurement, Commissioning and Care Operations teams, to ensure a smooth delivery of service.

We run PEN meetings monthly and hold our PEN conference once a year. For more information about these, please see our calendar or go to our PEN Participation page.

It is really important to us that we hear from you about how we can most effectively work with you. Please let us know: socialcarebusinessrelations-mailbox@devon.gov.uk if you have any issues that need to be addressed or ideas for innovation or market development that you would like to share with us.

Senior managers

Ian Hobbs

Senior Commissioning Manager (Market Management, Workforce and Carers)

I am part of the Commissioning and Health Leadership Team.
My role includes a lead responsibility for working across our health and social care system locally, regionally and nationally to help to build the workforce we need now and in the future. This means ensuring that our social care workforce is valued and rewarded, that the profile of social care is improved with the public and that we innovate together, both within our system and for wider economic growth in our county.
The Workforce Team, including those leading our Proud To Care work, are part of my team.
I am happy to be contacted via ian.hobbs@devon.gov.uk  if you wish to be engaged in this work.


Nicola Tribble

Senior Manager Commissioning - Markets

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Chris Eiserbeck

Sector Lead

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Kate Mulford

Sector Lead - Personal Care (Temp)

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Personal care

Jules Shanbury

Contracts and Business Relations Manager

I began working for Devon County Council in October 2017 within the Adults Commissioning and Health Team, firstly with Dom Care provision and now also Extra Care Housing.

Having worked both in the private sector in manufacturing and in various roles within the NHS, I bring a varied experience to support the passion I have for working with individuals and organisations who really make a positive difference to people.

My team and I are working with colleagues across the council and our providers, monitoring contract compliance and supporting the market to the deliver care to the residents of Devon.


Mali Kirby

Commissioning Development Officer

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Vicky Hancock

Commissioning Development Officer

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Claire Anderson

Business Relations Officer

My role involves working collaboratively with providers (with a current focus on domiciliary/personal care at home) to meet the changing needs of our local communities and vulnerable people in Devon. Supporting providers to manage the challenges they face as well as exploring and encouraging innovative and creative opportunities to delivering high quality, local sustainable provision.

I have 30 years’ experience of working within the Housing, and Adult Health and Social Care.

I am committed to partnership working to achieve positive person-centred outcomes for people requiring support services.
If you have any ideas, questions or comments about shaping of our domiciliary/personal care market please email me claire.anderson@devon.gov.uk or call me on 01392 383000.


Jody Hooker

Contracts Officer (East)

My role as a Contracts Officer is to support Adult Care providers in the community, monitoring contract compliance and ensuring the services they provide are delivered effectively and meet the needs of the people who require care and support.

I have experience in both the private and public sector and my most recent role was part of the Social Care Reablement team, a DCC in house service supporting people to regain their independence in a person centred manner.

I am looking forward to working with providers and ensuring the quality of the care provided in Devon is of the highest level possible. You can contact me on 01392 388081 or email: jody.hooker@devon.gov.uk.


Becky Sanders

Contracts Officer (North)

As a Contracts Officer I am working with colleagues across the Devon County Council and our providers to monitor contract compliance. We are working to ensure that adult community services are delivered to the highest quality, meeting the needs of the people who require care and support in line with contractual arrangements.
The Team is a recent addition to the Market Management Team, and I am looking forward to getting out and meeting providers and offering support to providers across North Devon.
For the past 15 years I have worked in Children Services looking to provide support to Children and Families in a variety of roles, always in North Devon.
I am looking forward to meeting new colleagues and providers.


Darren Ketteringham

Contracts Officer (Data)

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Gill Kamara

Commissioning Support Assistant (temp)

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Sue Denys

Contracts Officer (temp)

 

 


Lesley Clayton

Contracts Officer (temp)

 

 


Central Market Development Team

Lucie Spiers

Commissioning Development Officer

My portfolio includes self-directed support and outcomes-based commissioning. At the moment I am working on a pilot of Individual service funds in Devon, place-based working (Totnes), self-directed support policy and strategy I am keen to help the personal assistant and micro-provider market expand and develop new offer


Maria Macallister

Business Relations Officer

I joined the Market Management Team in September 2022 as the Central Business Relations Officer with a focus on Communications and Engagement.

I am working with different sectors and teams to ensure the timely and effective delivery of the PEN Newsletter and PEN website and communications regarding vaccinations.

My role involves working collaboratively with providers to meet the changing needs of our local communities and vulnerable people in Devon.

I am also working on engagement with the market including Provider Forums and the PEN reference group.

I have worked for Devon County Council since 2016 both in operational teams and as a QAIT Officer more recently.

I have worked in education in both Local Authority settings and the private sector for many years previously.


Jodie Martin

Commissioning Support Officer

I began working for DCC in 2004 within the Adult Social Care Team and have worked in varying teams across North Devon. The focus of my previous roles was carrying out Care Act Assessments with clients and carers under the Care Act and supporting them to remain as independent as possible.

I have newly joined the Market Management Team in November 2022 as a Commissioning Support Officer and will be supporting the Pa Network, the PA shout out process and Direct Payments.


Lauren Slack

Commissioning Support Assistant

My role consists of creating the weekly PEN newsletter and updating the PEN website. I also help manage the PEN reference group.


Nicole Hartery

Personal Assistant - Temp

 

 


Cameron Thomas

Commissioning Support Assistant (temp)

I am a recent university graduate and am new to adult social care and working with Devon County Council. My role is to provide administrative project support to the operation of the Commissioning Support Officer and the wider team.


Housing with support, enabling, day care

Sara Morgan-Broom

Contracts and Business Relations Manager

My role is to manage the adult social care contracts we have in place that cover disability services and residential care.

Devon County Council wants to be sure that adult community services are delivered to the highest quality, meeting the needs of the people who require care and support in line with contractual arrangements. I work closely with Clinical Commissioning Group and Devon Partnership Trust colleagues joining up our approach to contract management.

I have worked across private, public and third sector organisations managing many large contracts and projects with a focus on providing high quality innovative services to people and communities.


Dominique Slaney

Business Relations Officer

My role is to support and develop relationships with providers in order to meet the ever-growing needs of our community across Devon and to assist in the work on shaping the adult social care market to meet the current and future needs of our population. I currently work to support unregulated Providers across Devon and play a key role in engagement with our market and the on-boarding of new providers.

Working with providers to support them in the challenges they face but also working together innovatively to keep as much provision as local, sustainable and effective as possible, for the benefit of the community and vulnerable people in Devon.

If you have any ideas, questions or comments about strategic development and shaping of our markets please email me dominique.slaney@devon.gov.uk or call me on 01392 383000.


Carly Trego

Contracts Officer (North & East)

My role as a contract officer is to support the provider market to provide adult community services to the highest quality and efficiency in line with their contractual obligations with Devon County Council. This will involve direct engagement with providers through monitoring visits.
We look to forge stronger working relationships with providers across the whole of Devon and ensure that services are delivered effectively and that they meet the needs of the people who require care and support.
I will mainly be working across North Devon.
I have 18 years’ experience working in adult social care both operationally and strategically in both the private and the public sector.


Rebecca Robb

Contracts Officer (South & West)

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Suze Smidt

Commissioning Support Assistant (temp)

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Rebecca Boswell

Contracts Officer (temp)

 

 

 

 


Lucy Owen

Contracts Officer (Temp)

 

 

 


Care homes

Heather Mills

Contracts and Business Relations Manager

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Amanda Wells

Business Relations Officer

My role involves working collaboratively with providers to meet the changing needs of our local communities and vulnerable people in Devon. Supporting providers to manage the challenges they face as well as exploring and encouraging innovative and creative opportunities to delivering high quality, local sustainable provision.

I have over 30 years’ experience of working operationally and strategically within adult social care within both public and private sectors in commissioning, co-production, residential and domiciliary care settings. My varied work experience supports my passion of working with individuals and organisations who together support people to lead fulfilling and rewarding lives.

If you have any ideas, questions or comments about strategic development and shaping of our markets please email me amanda.wells@devon.gov.uk or call me on 01392 385696.


Clare Diffey

Commissioning Development Officer

My role involves working collaboratively with care home providers to meet the changing needs of our local communities and vulnerable people in Devon. I’m particularly focussed on developing our commissioning strategy to ensure it meets the needs profile of our changing communities in the near to medium term future. 

I’ve been in the Market Management team for 5 years, previously working on Direct Payments, and supported Living. I’ve been working in health & social care services in the third sector for 15+ years including homelessness, drug & alcohol support charities and community councils.

My work experience supports my passion of working with individuals and organisations who together support people to lead fulfilling and rewarding lives.

If you have any ideas, questions or comments about strategic development and shaping of our care homes market please email me clare.diffey@devon.go.uk


Marianne Wagner

Contracts Officer (East)

My role is to be the contact to providers with Care Homes, with particular focus on East Devon. I’ll be working with you to monitor contractual obligations and to alongside my colleagues offer support in any area of difficulty including quality and market development.

I previously worked as a psychotherapist / counsellor followed by 14 years of experience from social care work in Devon across a variety of children’s and adults services, eight years of which were in direct care delivery.

My most recent role was as a Personal Broker with DCC and CCG casework, negotiating with Care Providers the cost of whole home provisions and single complex care packages.


Dean Wall

Contracts Officer (East)

My Role as a Contracts Officer is to support Care Home providers. My initial focus will be on the Eastern area. I will be monitoring contract compliance, ensuring services provided are delivered effectively, meeting the needs of the people and to support colleagues in market development.

I have worked in Adult Social Care for 8 years, mainly as a Social Care Assessor. Prior to this I have worked with and supported Young people under the age of 18.

I joined the Market Management Team in 2021 and look forward working with you all to ensure we continue to enhance our services for the people of Devon.

You can contact me on 01392 380817 or via email dean.wall@devon.gov.uk


Kathryn Gilbert

Contracts Officer (South & West)

As a Contracts & Business Relations Officer I support Care Home providers in South and West Devon, monitoring contract compliance and ensuring the services they provide are delivered effectively and meet the needs of the people who require care and support.

I have worked in social care for 20+ years in the voluntary, statutory and public sectors, before that I worked in the private sector in Finance. Please see my LinkedIn profile if you would like to know more.

You can contact me on 01392 381415 or email: kathryn.gilbert@devon.gov.uk  


Jeremy Smyth

Contracts Officer (North)

I have worked for the Local Authority for 18 years and started work in charging for care, assessing how much individuals would contribute towards their care, as well as assisting with benefits information, and explaining to operational colleagues the regulations for charging.

After 10 years there I joined the complex hospital discharge team at the RD&E hospital as a Social Care Assessor helping individuals and families at a critical time. I was joint working with social care and health colleagues in helping people be discharged from the hospital, to home, a place of rehab, or residential/nursing home.

I joined the Market Management Team in 2021 where I currently support care homes in the North Devon footprint, monitoring their contractual obligations and supporting with quality and market issues.

My working days are Tuesday-Thursday and you can contact me on 07977363477.


Anne Watson

Commissioning Support Assistant (temp)

Reporting to Heather Mills.


Louise Curtis

Contracts Officer (temp)

 

 

 


Sarah Dent

Commissioning Development Officer - Split role

 

 

 



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