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Supporting health and social care providers in Devon

Market Management Team

The Market Management Team has been developed so that we can support the Devon provider marketplace and ensure it is sufficient and vibrant and meets the needs of our communities in Devon. The team includes contracts officers, business relations officers and commissioning development officers, with a small “hub” based centrally at County Hall, and some out in communities across Devon.

Our business relations function focuses on market sufficiency, market strategy – expressed through the Market Position Statement (MPS), and the Provider Engagement Network (PEN). The contract management element of this team predominantly focus on building business relationships with providers and supporting social care services and our care management teams with contract compliance.

The Market Management Team enables us to work alongside our social care provider partners so that we can deal with any arising issues quickly and effectively to ensure continuity of service for those that need it. It also enables us to continue shaping our market to ensure we have the right type and number of services to better serve our communities.

The Market Management Team is closely aligned to NHS colleagues who have the same roles and responsibilities, and also alongside Devon County Council’s QAIT, Procurement, Commissioning and Care Operations teams, to ensure a smooth delivery of service.

We run PEN meetings monthly and hold our PEN conference once a year. For more information about these, please see our calendar or go to our Get involved page.

It is really important to us that we hear from you about how we can most effectively work with you. Please let us know: socialcarebusinessrelations-mailbox@devon.gov.uk if you have any issues that need to be addressed or ideas for innovation or market development that you would like to share with us.

Senior managers

Ian Hobbs

Senior Commissioning Manager (Market Management, Workforce and Carers)

I am part of the Commissioning and Health Leadership Team.
My role includes a lead responsibility for working across our health and social care system locally, regionally and nationally to help to build the workforce we need now and in the future. This means ensuring that our social care workforce is valued and rewarded, that the profile of social care is improved with the public and that we innovate together, both within our system and for wider economic growth in our county.
The Workforce Team, including those leading our Proud To Care work, are part of my team.
I am happy to be contacted: ian.hobbs@devon.gov.uk (Tel No: 01392 383000) if you wish to be engaged in this work.


Nicola Tribble

Senior Manager Commissioning Markets

Senior Manager Commissioning Markets


Chris Eiserbeck

Sector Lead

Sector Lead


Market strategies and development

Lucie Spiers

Commissioning Development Officer

My portfolio includes self-directed support and outcomes-based commissioning.

At the moment I am working on: a pilot of Individual service funds in Devon, place-based working (Totnes), self-directed support policy and strategy

I am keen to help the personal assistant and micro-provider market expand and develop new offers.


Debbie Westlake

Business Relations Officer

I have lived and worked in health, social care and charitable sector in Devon for over 10 years.

My role is to support and develop relationships with providers in the ‘Independent Sector’ in order to meet the ever-growing needs of our community across Devon.

Working with providers to support them in the challenges they face but also working together innovatively to keep as much provision as local, sustainable and effective as possible, for the benefit of the community and vulnerable people in Devon.

If you have any ideas, questions or comments about strategic development and shaping of our markets in residential/nursing care, supported living, supporting independence or domiciliary care please email me  debbie.westlake@devon.gov.uk or call me on 01392 383000/ 07870379883.


Tim Nand-Lal

Business Relations Officer

My role is to co-ordinate, support and develop our adult social care provider engagement arrangements, develop relationships with providers and work on shaping the market to meet the current and future needs of our population.

This market-shaping work includes the ongoing development of the Market Position Statement and other supporting actions/strategies.

If you have any ideas, questions or comments about our provider engagement arrangements or the current or future shape of the market please email me socialcarebusinessrelations-mailbox@devon.gov.uk or call me on 01392 383000.


Personal care

Jules Shanbury

Contract and Business Relations Manager

I began working for Devon County Council in October 2017 within the Adults Commissioning and Health Team, firstly with Dom Care provision and now also Extra Care Housing.

Having worked both in the private sector in manufacturing and in various roles within the NHS, I bring a varied experience to support the passion I have for working with individuals and organisations who really make a positive difference to people.

My team and I are working with colleagues across the council and our providers, monitoring contract compliance and supporting the market to the deliver care to the residents of Devon.


Mali Kirby

Commissioning Development Officer

Commissioning Development Officer


Claire Anderson

Business Relations Officer

My role involves working collaboratively with providers to meet the changing needs of our local communities and vulnerable people in Devon. Supporting providers to manage the challenges they face as well as exploring and encouraging innovative and creative opportunities to delivering high quality, local sustainable provision.
I have 30 years’ experience of working within the Housing, and Adult Health and Social care.
I am committed to partnership working to achieve positive person-centred outcomes for people requiring support services.
If you have any ideas, questions or comments about shaping of our markets in any sector (residential/nursing care, supported living, supporting independence or domiciliary care) please email me claire.anderson@devon.gov.uk or call me on 01392 383000.


Jody Hooker

Contract Officer

My role as a Contracts Officer is to support Adult Care providers in the community, monitoring contract compliance and ensuring the services they provide are delivered effectively and meet the needs of the people who require care and support.

I have experience in both the private and public sector and my most recent role was part of the Social Care Reablement team, a DCC in house service supporting people to regain their independence in a person centred manner.

I am looking forward to working with providers and ensuring the quality of the care provided in Devon is of the highest level possible.


Becky Sanders

Contract Officer

As a Contracts Officer I am working with colleagues across the Devon County Council and our providers to monitor contract compliance. We are working to ensure that adult community services are delivered to the highest quality, meeting the needs of the people who require care and support in line with contractual arrangements.
The Team is a recent addition to the Market Management Team, and I am looking forward to getting out and meeting providers and offering support to providers across North Devon.
For the past 15 years I have worked in Children Services looking to provide support to Children and Families in a variety of roles, always in North Devon.
I am looking forward to meeting new colleagues and providers.


Darren Ketteringham

Contract Officer

Contract Officer 3


Supported living/unregulated

Sara Morgan-Broom

Contract and Business Relations Manager

My role is to manage the adult social care contracts we have in place that cover disability services and residential care.

Devon County Council wants to be sure that adult community services are delivered to the highest quality, meeting the needs of the people who require care and support in line with contractual arrangements. I work closely with Clinical Commissioning Group and Devon Partnership Trust colleagues joining up our approach to contract management.

I have worked across private, public and third sector organisations managing many large contracts and projects with a focus on providing high quality innovative services to people and communities.


Dominique Slaney

Business Relations Officer

My role is to support and develop relationships with providers in order to meet the ever-growing needs of our community across Devon and to assist in the work on shaping the adult social care market to meet the current and future needs of our population.

Working with providers to support them in the challenges they face but also working together innovatively to keep as much provision as local, sustainable and effective as possible, for the benefit of the community and vulnerable people in Devon.

If you have any ideas, questions or comments about strategic development and shaping of our markets please email me dominique.slaney@devon.gov.uk or call me on 01392 383000.


Sarah Mason

Contract Officer

I audit data about providers held by Devon County Council and tracks trends across years.

I initially started in the Arranging Support Team, finding care for vulnerable people. I was seconded to a position that reviewed packages of care to ensure that both DCC and those in receipt of care were getting the services they had asked for. I worked with providers to achieve efficiency of service.

I have a wide range of technical experience in collecting and presenting data, as well as operational and contractual / legal knowledge. I can help providers understand what rates we hold for them, what contracts we have listed against them, operational areas, and what type of work we would approach a provider for.

I also worked closely with the Eastern Clinical Commissioning Group to build tools to assist them in their roles and provide market advice and can use this to help direct queries.

If you have queries about providers data, which is held by DCC then please email me adultsc.adultsocialcarecontractsmanagement-mailbox@devon.gov.uk

N.B. Featured picture is from a sponsored head shave for CLIC.


Carly Trego

Contract Officer

My role as a contract officer is to support the provider market to provide adult community services to the highest quality and efficiency in line with their contractual obligations with Devon County Council. This will involve direct engagement with providers through monitoring visits.
We look to forge stronger working relationships with providers across the whole of Devon and ensure that services are delivered effectively and that they meet the needs of the people who require care and support.
I will mainly be working across North Devon.
I have 18 years’ experience working in adult social care both operationally and strategically in both the private and the public sector.


Vanda van der Linden

Commissioning Support Assistant

My role is to provide administrative support to the team. I update the PEN website, collaborate to publish the PEN weekly newsletter, coordinate provider meetings e.g. PEN Reference Group and respond to provider queries via the Business Relations Team mailbox.

If you can’t find what you need on this website please contact me vanda.vanderlinden@devon.gov.uk  and I will be happy to help.


Care homes

Heather Mills

Contract and Business Relations Manager

Contract and Business Relations Manager


Amanda Wells

Business Relations Officer

My role involves working collaboratively with providers to meet the changing needs of our local communities and vulnerable people in Devon. Supporting providers to manage the challenges they face as well as exploring and encouraging innovative and creative opportunities to delivering high quality, local sustainable provision.

I have over 30 years’ experience of working operationally and strategically within adult social care within both public and private sectors in commissioning, co-production, residential and domiciliary care settings. My varied work experience supports my passion of working with individuals and organisations who together support people to lead fulfilling and rewarding lives.

If you have any ideas, questions or comments about strategic development and shaping of our markets please email me amanda.wells@devon.gov.uk or call me on 01392 385696.


Marianne Wagner

Contract officer

My role is to be the contact to providers who deliver care in the community, with particular focus on North and East Devon. I’ll be working with you to monitor contractual obligations and to offer support alongside my colleagues in any areas of difficulty including quality and market development.

I previously worked as a psychotherapist/counsellor followed by 14 years of experience from social care work in Devon across a variety of children’s and adults services, eight years of which were in direct care delivery.
My most recent role was as a Personal Broker with DCC and CCG casework, negotiating with Care Providers the cost of whole home provisions and single complex care packages.


Rebecca Robb

Contract Officer

Contract Officer


Kaiya Morton

Commissioning Support Assistant

My role is to provide administrative support for the care home meetings, Personal Care Escalation calls, and Alzheimers Society contract monitoring meetings.

I also provide PA support to Nicola Tribble & Chris Eiserbeck.


Commissioning Officer

Mel Phillips

Commissioning Officer



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