The Market Management Team has been developed so that we can support the Devon provider marketplace and ensure it is sufficient and vibrant and meets the needs of our communities in Devon. The team includes contracts officers, business relations officers and commissioning development officers, with a small “hub” based centrally at County Hall, and some out in communities across Devon.
Our business relations function focuses on market sufficiency, market strategy – expressed through the Market Position Statement (MPS), and the Provider Engagement Network (PEN). The contract management element of this team predominantly focus on building business relationships with providers and supporting social care services and our care management teams with contract compliance.
The Market Management Team enables us to work alongside our social care provider partners so that we can deal with any arising issues quickly and effectively to ensure continuity of service for those that need it. It also enables us to continue shaping our market to ensure we have the right type and number of services to better serve our communities.
The Market Management Team is closely aligned to NHS colleagues who have the same roles and responsibilities, and also alongside Devon County Council’s QAIT, Procurement, Commissioning and Care Operations teams, to ensure a smooth delivery of service.
We run PEN meetings monthly and hold our PEN conference once a year. For more information about these, please see our calendar or go to our PEN Participation page.
It is really important to us that we hear from you about how we can most effectively work with you. Please let us know: socialcarebusinessrelations-mailbox@devon.gov.uk if you have any issues that need to be addressed or ideas for innovation or market development that you would like to share with us.
