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Supporting health and social care providers in Devon

PEN participation


Last Updated

Key information sources:

If you have any specific issues or questions that you would like to raise please do so as follows:

Provider Reference Group

This is a closed group made up of elected provider representatives and DCC/health staff which meets every fortnight. The group discuss new ideas and policies, they solve problems and share intelligence. Find out more about the roles and responsibilities of provider representatives.

Terms of reference:

Update on care home engagement

Devon County Council’s Market Management Team are working with Devon Care Home Collaborative to further develop engagement opportunities with care homes across Devon.

Devon County Care Home Forum (Tuesday 20 September, 2-3pm)

Please join us for the next County Care Home Forum meeting on Tuesday 20 September, 2-3pm.  An open invitation to all care homes within the Devon County Council footprint to regularly meet with Devon’s Market Management Team, CCG, commissioners and other professionals to share information on key topics of interest and concern, hear about and get involved in care home commissioning work and find out more about other key national and local care home priorities.

We will be working with DCHC (Devon Care Home Collaborative) to finalise the agenda shortly.

To join the meeting click on this link and we look forward to seeing you all there.

Future meeting dates to be confirmed soon and shared in the PEN newsletter and PEN website.

You can view all of the previous meeting minutes in the online library.

Care Home Locality Forums

The next round of Care Home Locality forums:

East – Tuesday 27 September 2022, 10.00-11.00

South and West – Wednesday 28 September 2022,  1.30-3.00

North –   Thursday 29 September 2022, 3.00-4.00

East – Tuesday 22 November 2022, 1.30-2.30

South and West – Wednesday 23 November 2022, 1.30-3.00

North – Thursday 24 November 2022, 3.00-4.00

East – Tuesday 24 January 2023, 10.00-11.00

South and West – Wednesday 25 January 2023, 1.30-3.00

North – Thursday 26 January 2023, 3.00-4.00

East – Tuesday 21 March 2023, 10.00-11.00

South and West – Wednesday 22 March 2023, 1.30-3.00

North – Thursday 23 March 2023, 3.30-4.30

These forums are engagement opportunities for care home providers and their registered managers, to meet with DCC Market Management Team and the locality Assistant Director/Social Care Operational team to discuss and share local concerns, topics of interest and hear about the latest market support. You can view all of the previous meeting minutes in the online library. If you have not received the calendar invite please email stating which locality meeting you would like to receive invites for (North, East or South & West).

Housing with Support, Enabling, Day services forum

The countywide Housing with Support, Enabling, Day services forum meets fortnightly on Wednesdays from 10am until 11am. It‘s a chance for organisations who provide supported living, enabling, extra care, shared lives, day services and the homeless support services that are commissioned by DCC, to get together to discuss or raise any strategic or process issues rather than individual service users issues.
The main aim is to unblock any blocks we encounter when working across this market, escalate issues appropriately and basically join up our work better. If you deliver these services and would like to join the forum then please contact us:

Personal Care Provider Forums: quarterly meetings

This is an open invitation for providers of personal care at home to attend the Devon County Council Personal Care Provider Forum. These are informal engagement opportunities for personal care providers, Devon County Council teams (Operations and Market Management) and NHS Devon CCG to get together to share and exchange information. These are core forums to update on emerging issues and concerns, to discuss market support offers and hear local system updates. They also serve as a helpful venue to exchange ideas and feedback from yourselves as providers.

The monthly forums will be held on the following dates (please click on a date to join that meeting):
26 April 2022 11.00am – 12.00pm
26 July 2022 11.00am – 12.00pm
25 October 2022 11.00am – 12.00pm

If you would like to join these meetings, please: stating Personal Care Provider Forum in the subject line. Please note that invitations will be sent to one address within an organisation for that provider to circulate as appropriate.

If you have any issues you would like to include in the agenda please let us know by email: stating Personal Care Provider Forum in the subject line.

Personal Care Locality Provider Forums

These meetings focus on local issues and are open to providers of personal care that have a contract with DCC. The meetings are attended by DCC Adult Social Care operations representatives along with the Market Management Team and seek to unblock current issues and identify improved ways of working.

If you are a current contracted provider of personal care at home and have not received an invitation, please email: stating Personal Care Locality Forum and either N, S/W or E in the subject line depending on the geographical area your service covers.

Please note that currently:

  • Northern locality meetings are the second Tuesday of each month 2.00pm -3.00pm
  • Southern locality meetings are monthly
  • Eastern meetings are currently being reviewed

Mental Health Provider Forums

Jacqui Blackmore is chairing quarterly meetings, which are attended by MH providers, DCC commissioners and Devon and Cornwall Police.
The next meeting is on Wednesday 16 March 2022 from 2.00pm to 4.00pm.
Please contact if you would like to attend.

Devon Residential and Nursing (DRN) WhatsApp group

Devon Care Home Collaborative (DCHC) runs a WhatsApp group for care home providers or managers to join a peer to peer support group that provides quick responses on questions you may have as well as flagging up resources, training and gathering your feedback on key issues. Please email: with your request. Please note it is one contact per care home.

Devon Personal Care (Domiciliary Homecare) WhatsApp Group

We set up a supportive WhatsApp network for personal care business owners, registered managers and nominated individuals. To join the group please complete the form.

Devon Care Homes Collaborative

Devon Care Homes Collaborative (DCHC) is a membership organisation that provides support to care home providers, managers and staff in Devon, Plymouth and Torbay. They aim to share best practice, provide inspiration, stimulate innovation, enable peer to peer learning and support the development of a financially sustainable care sector that understands and meets the common needs of members.

They work collaboratively with key stakeholders: the local authority, NHS and Clinical Commissioning Group, Devon STP, Proud to Care and others to support those working in the sector who strive to provide good quality care for those in need.

Membership is free and open to all care home providers, managers and staff.
You can sign up for free.

DCHC also runs regular events.


For updates on webinars please visit our Webinars, online meetings and learning page.

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