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Supporting health and social care providers in Devon

Quality Assurance and Improvement Team (QAIT)

About the QAIT

The QAIT team offers advice and supports providers to meet the quality standards and requirements of regulators and Devon County Council.

If you would like to contact us please email The Team.

Steve Blandford

Quality Assurance & Improvement Manager

Steve has over 30 years’ experience in social care across finance, strategic planning, performance management and quality assurance.

Sandie Graham

Senior Quality Assurance & Improvement Officer

I am the lead contact for north Devon and for regulated community based personal care services.

I have worked in health and social care for 25 years within both strategic change and operational management. I have a wealth of experience in the delivery of care services and the management of these.

I can support providers in setting up quality assurance systems and be a sounding board for creativity and CQC compliance.


Peter Lock

Senior Quality Assurance & Improvement Officer

Pete is the lead contact for South and West Devon and for unregulated care markets.

He has over 25 years’ experience in adult social care – residential, day, employment and advice and guidance services.

Pete also has experience in direct service provision and managing and monitoring of services


Andrea East

Senior Quality Assurance & Improvement Officer

Andrea’s background in mental health, adult and children’s social care and regulation make her the ideal person to have a lead role in quality in care homes.

Andrea’s enthusiasm for health and social care extends to her work as a Proud to Care Ambassador and representing DCC on the multi-agency county lines group.

Steve Merchant

Quality Assurance & Improvement Officer

I have over 10 years of experience of working within the Adult Health and Social Care Sector. This incorporates arranging support, assessing for and commissioning care, project work and most recently Safeguarding.

I am very happy to support, work or simply talk with providers on a range of issues. This includes, but is not limited to, creating Service Improvement and Action plans, establishing Quality Assurance systems and refining Care and Support documentation.


Debi Tilcock

Quality Assurance & Improvement Officer

Debi supports services in the south Devon area.

She is a qualified nurse and social care teacher/trainer with experience in care home management and care consultancy work including turn-around and crisis management.


Michelle Willocks-Watts

Quality Assurance & Improvement Officer

Michelle supports services in the south Devon area.

She has experience of working across both health and social care and the private sector, including management of third sector services, quality assurance and policy and procedures.


Rebecca Melville

Quality Assurance & Improvement Officer

Rebecca supports services in the east Devon area.

She has worked in adult health and social care for over 10 years, in both provider and commissioning roles.

Rebecca has previous experience in direct care provision as well as working as a registered manager and community care manager.


David Rainbow

Quality Assurance & Improvement Officer

David supports services in the east Devon area.

He has worked in a health and social care environment for over 15 years, most recently as a learning and development manager specialising in leadership programmes.

Prior to this, David worked as a project manager delivering improvement plans within adult safeguarding and telecare.


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