Coronavirus (COVID-19) advice - Provider Engagement Network

It is important that providers contact us when there is a confirmed COVID-19 case in either the care workforce or in those receiving care.
Report all positive cases to the DCC COVID mailbox: adultsc.adultcarehealthcovid19-mailbox@devon.gov.uk

If you have any specific issues or questions that you would like to raise please do so as follows:

Vaccination queries email to: MassVac-CareProvision@devon.gov.uk

COVID-19 testing and test results queries email DHSC: carehometesting@dhsc.gov.uk

For providers in the DCC area email the DCC COVID mailbox: adultsc.adultcarehealthcovid19-mailbox@devon.gov.uk

For providers in the Torbay area email the Torbay COVID mailbox: tsdft.torbaycovid19careproviders@nhs.net

For providers who also deliver services in Plymouth, please use the Plymouth Online Directory
for details of how to access support from Plymouth City Council

To contact the CQC providers must email enquiries@cqc.org.uk as well as send information/queries to the relevant inspector to ensure CQC are informed if the inspector is off.

All national adult social care coronavirus guidance

A list of useful national and local resources

Information and advice on vaccines scams and how to report them

Personal protective equipment (PPE)
Updates on PPE and other essential supplies
Testing (COVID-19)
Information on testing including access
Vaccination
Protection against flu as well as COVID-19
Exemption from isolation
Risk assessment form and guidance.
Managing and reporting COVID-19
How to report symptoms and confirmed COVID test results. Management of staff and exposed residents. Guidance for care managers.
Financial support
DCC’s financial support to the market and other sources of business support
Business continuity and support
Good practice guidelines, templates and other documents including scenario planning, risk management and support and interventions to individual providers to ensure a stable service as well as food supplies
Workforce
Information and guidance on personnel, staffing and recruitment
Wellbeing (COVID-19)
Mental health, wellbeing and bereavement support
Care homes
Discrete information for these services including provider sample documents
Supported living, day services, enabling and extra care
Discrete information for these services including provider sample documents
Regulated personal care services
Discrete information for these services including provider sample documents
Personal assistants and direct payments
Advice and guidance to support personal assistants and direct payments recipients
Webinars, online meetings and learning
National and local opportunities to get advice, hear from experts and leaders and share knowledge and experience
Communications
General cross cutting announcements, DCC service user/unpaid carers letters, provider forum notes
Learning disability and autism
Information for providers of services such as LD, MH, Autism, Drug and Alcohol
Equality and accessibility
Accessible resources to help communicate about COVID. Easy read guidance. DCC diversity guidance for End of Life.
Mental health, mental capacity and drugs and alcohol services
National guidance - looking after people lacking mental capacity. DCC Depravation of Liberty Safeguards. Drug and alcohol - guidance for providers / commissioners.