The Quality Assurance and Improvement Team at Devon County Council offers a free support service which includes:
This is a collaborative approach with the intention of supporting you and your service.
The Team includes staff with considerable experience of managing health and social care services and working successfully with service providers and managers to identify and plan improvements to the quality of their service.
We understand how regulatory compliance works in practice and what is required to achieve a ‘good’ or ‘outstanding’ Care Quality Commission rating.
All resources we provide are for your reference and are intended to be used as a guide to assist you with preparing the documentation that you are required to have in place as a provider of care and support services.
While we consider the content of these resources to be adequate to comply with regulatory requirements, responsibility for legal and contractual compliance ultimately remains with you and your organisation and we accept no liability for the content of your organisation’s regulatory or contractual documentation.
Consequently, you may wish to check with the Care Quality Commission and any other commissioners whether they consider that your organisation’s documentation satisfies their regulatory or contractual requirements. You are also advised to seek independent legal advice should you have any concerns or doubts about the validity or suitability of any such documentation.