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Supporting health and social care providers in Devon

Quality And Contract Management Team

The Quality and Contract Management Team work proactively with providers across all Adult Social Care markets, to support quality and contractually compliant delivery of services.

There are two areas of expertise within the team:

Quality Assurance and Improvement

Quality Assurance and Improvement Officers offer a complimentary service supporting Adult Social Care providers across all care settings including:

  • Identifying the reason(s) for any non-compliance following a CQC Inspection providing guidance in developing a comprehensive service improvement plan to support a return to compliance.
  • Providing advice and tools to support effective systems and processes.
  • Presenting providers with supportive resources, advice, guidance and information to support the improvement of quality for service provisions.
  • Supporting providers to develop and implement an effective quality assurance programme designed to deliver long term benefits in delivering and maintaining quality.

Useful resources:

You will find some of our supportive resources, as mentioned above, in the tools and templates section and/or the policy and guidance section of this site.  All resources we provide are for your reference and are intended to be used as a guide to assist you with preparing the documentation that you are required to have in place as a provider of care and support services. These resources and periodically reviewed.

How we will work with you:

  • We will discuss with you the areas you want help with.
  • We will tailor our support to meet your specific needs.
  • We may visit your service to look at how policies and procedures are put into practice.
  • We will review documentation currently in use at your service.
  • We will make recommendations and offer advice to make improvements.
  • We will send you a written report following our visit, identifying what is going well, and making suggestions you may wish to consider to improve quality.

This is a collaborative approach with the intention of supporting you, your service and those under your care.

Contract Management

Contract and Business Relations Officers focus on ensuring the supply of services delivered by the market is fit for purpose by

  • Working closely with providers to monitor delivery of services across all markets
  • Reviewing delivery against contractual terms
  • Assessing risk and supporting providers to mitigate
  • Building collaboration and strong relationships across a varied stakeholder group
  • Supporting the sustainability of a vibrant and varied market

We do this by

  • Monitoring supply and quality of delivery both of individual providers and markets overall
  • Working with providers to address any risks relating to service delivery or quality concerns, in conjunction with DCC Quality Assurance and Improvement Officers
  • Supporting providers to address any areas impacting contractual non-compliance

Contact us:

To get in touch with us email: If you want to get a better insight into exactly who we are please see our team page.

The Quality and Contract Team comprises of staff with considerable experience of managing Health and Social Care services along with those with public and private contract management experience who have proven success in working with service providers and managers to identify and plan improvements to the quality and contractual compliance of their service.

We understand how regulatory compliance works in practice and what is required to achieve a ‘good’ or ‘outstanding’ Care Quality Commission rating.

While we consider the content of these resources to be adequate to comply with regulatory requirements, responsibility for legal and contractual compliance ultimately remains with you and your organisation and we accept no liability for the content of your organisation’s regulatory or contractual documentation.

Consequently, you may wish to check with the Care Quality Commission and any other commissioners whether they consider that your organisation’s documentation satisfies their regulatory or contractual requirements. You are also advised to seek independent legal advice should you have any concerns or doubts about the validity or suitability of any such documentation.

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