The Team are identifying increasing numbers of coding errors on supplier payments processed via Bromcom and DTS Apps leading to payment delays for suppliers.
It has been identified that in some cases, prefixes and/or suffixes are being added to codes on input into Bromcom, which feed through and cause an error in the processing stage.To assist the team in ensuring payments are made to suppliers as soon as possible, please do not include any prefixes or suffixes to codes when adding these into supplier payment requests.
To check Bromcom and ensure your system is correctly configured, please check the following:
When logged into Bromcom, on the home screen.
Go to – Maintenance> Global Configuration>Authorisation Slip Settings…at this point, please ensure that there is nothing entered in the prefix or suffix boxes.
We understand that the delay in supplier payments is causing difficulties at the schools and wish to assure you that we are doing all that we can to push payments through as soon as possible.