Devon & Torbay EV CC Trial – Evaluation survey part 1 Step 1 of 6 16% Introduction Thank you for taking part in the Devon and Torbay EV cable channel trial. As part of your application, you agreed to provide information about your experience with the trial. Via this survey we would like to find out more about your experience with the various steps leading to the installation of the cable channel. If you have any questions about the survey, please email us at csc.roads@devon.gov.uk Please note that we will be sending you another survey in about 2 months’ time to ask for your experience using the cable channel. Personal details1. Name(Required) First Last 2. Address(Required) Street Address Address Line 2 City Post code 3. Email Your experience with the application process4a. How have you experienced the application process? – Please tick all that apply.(Required) The information about the trial was easy to understand The information about the trial was not easy to understand I wasn’t clear whether I was eligible or not The webpage gave me enough information to make my decision to apply for the trial The webpage did not give me enough information to make my decision to apply for the trial It was easy to submit my application It was difficult to submit my application/ I had problems filling out the application form Communication with the project team/the council about my application was clear/ timely Communication with the project team/the council was unclear / took a long time 4b. Before you applied, did you contact the project team/ the council for more information or clarification?(Required)If you contacted the project team/ council, please select yes and provide details about your query in the text box. Yes No Please provide details about your query(Required)4c. Do you agree with the following statement? The licence agreement and the terms and conditions were easy to understand / I understood what I was agreeing to. If you disagree with the statement, please select no and provide details why you disagree.(Required) Yes No Please provide further details(Required)4d. Is there anything else you would like us to know about your experience with the application process?(Required)If so, please select yes and tell us about your experience in the text box. Yes No Please provide further details(Required) Your experience with the installation process5a. How have you experienced the installation of the cable channel? – Please tick all that apply.(Required) The installation was arranged promptly It took a long time to arrange the installation The communication about the installation was clear and timely The communication about the installation was difficult or slow. The installation works were completed to a good level The installation works were not completed to a good level The installation works were completed in a timely manner The installation works were delayed/ rescheduled. 5b. Were you required to make any alterations to your property to accommodate the installation of the cable channel?(Required)If so, please select yes and tell us about the alterations to your property in the text box Yes No Please provide further details(Required)5c. Did you experience any issues during the completion of the installation works?(Required)If so, please select yes and tell us about the issues in the text box. Yes No Please provide further details(Required)5d. Is there anything else you would like us to know about your experience with the installation process?(Required)If so, please select yes and tell us about your experience in the text box. Yes No Please provide further details(Required) Your EV charging outlet6a. Did you already have a professionally installed EV charger before applying for the EV cable channel?(Required) Yes, I already had a professionally installed EV charger No, I used a UK 3-pin plug charger No, I used a public charger 6b. Did you get a professionally installed EV charger installed since your application?(Required)If so, please select yes and tell us about your experience of getting a charger installed at the same time as making the application for the cable channel in the text box. No Yes Please provide further details(Required) Your insurance7a. Were you required to make any changes to your insurance policies?(Required)If you were required to make changes to your insurance policies, please select yes and provide details on the changes you made. Yes No Please provide details of the changes required(Required)7b. Public liability insurance having a minimum of £5,000,000 is required as part of our cable channel licence. Please indicate how your public liability insurance is covered:(Required) My public liability is covered under my home insurance My public liability is covered under my car insurance I have taken out a separate insurance policy to cover the public liability Other Please provide further details(Required) Δ