Please do not complete the below form Devon & Torbay EV CC Trial – Evaluation survey part 1 Step 1 of 10 10% Introduction Thank you for taking part in the Devon and Torbay EV cable channel trial. As part of your application, you agreed to provide information about your experience with the trial. Via this survey we would like to find out more about your experience with the various steps leading to the installation of your cable channel. If you have any questions about the survey, please email us at csc.roads@devon.gov.uk Please note that we will be sending you another survey in about 3 months’ time to ask for your experience using the cable channel. Personal detailsName First Last Address Street Address Address Line 2 City Post code Email Your experience with the application processHow have you experienced the application process? – Please tick all that apply. The information about the trial was easy to understand The information about the trial was not easy to understand I wasn’t clear whether I was eligible or not The webpage gave me enough information to make my decision to apply for the trial The webpage did not give me enough information to make my decision to apply for the trial The licence agreement and the terms and conditions were easy to understand / I understood what I was agreeing to The licence agreement and the terms and conditions were hard to understand / I didn’t understand what I was agreeing to It was easy to submit my application It was difficult to submit my application/ I had problems filling out the application form Communication with the council about my application was clear/ timely Communication with the council was unclear / took a long time Before I applied, I contacted the council for more information about (Please provide details in text box below) Other (Please provide details in text box below) If your experience (positive or negative) is not listed, please select ‘Other’ and provide your comment in the text boxBefore I applied, I contacted the council for more information/clarification about:Other: Your experience with the application processHow have you experienced the installation of the cable channel? – Please tick all that apply. The installation was arranged promptly It took a long time to arrange the installation The communication about the installation was clear and timely The communication about the installation was difficult or slow. The installation works were completed to a good level The installation works were not completed to a good level The installation works were completed in a timely manner The installation works were delayed/ rescheduled. Alterations to my property were necessary to install the cable channel I experienced the following issues during the completion of the installation works (Please provide details in text box below) Other (Please provide details in text box below) If your experience (positive or negative) is not listed, please select ‘Other’ and provide your comment in the text boxI experienced the following issues during the completion of the installation works:Other: Your EV charging outletDid you already have an EV charging outlet before applying for an EV cable channel? Yes, I already had an EV charging outlet No, I had an EV charging outlet installed after submitting the application No, I will be installing an EV charging outlet in the near future/ I am in the process of having an EV charging outlet installed Your experience with planning permission We are trying to get a better understanding of the impact for residents of the planning application process on the installation of cable channels. How have you experienced the planning application process? – Please tick all that apply. The planning application process was easy The planning application process was difficult The planning application process was quick The planning application process took a long time I did not apply for planning permission Other (open text box below) I experienced the following issues during the completion of the installation works:Other: Your insuranceWere you required to make any changes to your insurance policies? Yes No Please provide details of the changes required Anything else you would like us to knowIs there anything else you would like us to know about your experience with the application and installation process? Further contactCan we contact you if we have questions about the feedback you have provided in this survey? Yes No ConfirmationThank you very much for taking the time to tell us about your experience with the EV Cable Channel Trial. If you would like to share any additional feedback with us about your experience with the trial so far, please email us at csc.roads@devon.gov.uk. Please note: we will be sending you another short survey in about 3 months’ time to get a better understanding about your experience using the cable channel. If you would like to keep up to date on the progress of the project, please visit XXX. Δ