Find information about how to do business with the Council, including the Market Position Statement, as well as tools and templates, policy, guidance and more.
Residential and nursing care homes
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Support for Residential and nursing care homes
Legionella resource tools
17 August 2020
Legionella resource tools are for your reference as a starting point for the documentation that you should have in place as a provider of care and support services. Devon County Council considers these resources to be acceptable and contract-compliant but you may wish to check with CQC and any other commissioners whether they consider the Continue reading…
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Service Improvement Plan template
17 August 2020
The Service Improvement Plan template is provided for your reference as a starting point for the documentation that you should have in place as a provider of care and support services. Please also see worked Example Service Improvement Plan for information. Devon County Council considers this resource to be acceptable and contract-compliant but you may wish to Continue reading…
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Tags: Day Services, Enabling, Supported LivingAdvanced Care Planning Template
17 August 2020
Planning Ahead for End of Life If you would like to support individuals you are caring for who may have a terminal illness or are approaching the end of their life make arrangements for their future care. This advanced care planning booklet can help with this as it gives the individual the opportunity to think and Continue reading…
Care Plan prompts
17 August 2020
Care Plan Prompts The Care Plan Prompts document has been updated and expanded, drawing on feedback received from care providers who have used it, and taking into account advice and suggestions from a range of organisations. This version, dated May 2017, replaces the previous version.
Information needed to find the missing (The Herbert Protocol)
21 July 2020
The Herbert Protocol encourages carers or family members of adults living with dementia to collate information on those who are vulnerable onto a form, know as the Herbert Protocol form, that can be given to the police if they go missing.
Preventing Exploitation Toolkit
21 July 2020
The Safer Devon Partnership has developed an online preventing exploitation toolkit to tackle the threat of exploitation. This toolkit will help frontline colleagues learn about, identify and report exploitation happening in Devon and the surrounding area. The toolkit’s audience consists of anyone who, through their paid or voluntary work, may encounter individuals who are vulnerable Continue reading…
National Minimum Wage Law: Enforcement
21 October 2019
Policy on HM Revenue & Customs enforcement, prosecutions and naming employers who break National Minimum Wage law.
What you need to know about Data Protection to do business with Devon County Council
3 January 2017
This document details Devon County Council’s requirements for all tender opportunities with regards to data protection and is posted to support providers in being ‘commissioning ready’. What you need to know about Data Protection In addition, please see HM Governments Guidance to Cyber Security
Managers Checklists
17 August 2016
The monthly managers’ checklist and annual managers’ checklist are for your reference as a starting point for the documentation that you should have in place as a provider of care and support services. Devon County Council considers these resources to be acceptable and contract-compliant but you may wish to check with CQC and any other commissioners Continue reading…
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Relationships and sexuality in adult social care services
22 July 2020
Guidance for CQC inspection staff and registered adult social care providers
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Tags: Care providers, CQC guidance, sexualitySelling, buying, transferring your business
21 July 2020
This guidance is intended to help you if you are selling your care business or buying a care business from another provider. Find out what you need to do to ensure a smooth transition of your commissioned business. In order to ensure a smooth transition, it would help to receive formal notification as far in Continue reading…
Adult Social Care Annual Report for 2019
24 April 2020
Our Adult Social Care Annual Report for 2019 is now available, along with the following summary version. Writing an annual report on adult social care in Devon gives us the opportunity to reflect on our achievements and to look at how well we are meeting the needs of our population. We have aimed to do Continue reading…
Infection, Prevention and Control guidance (COVID-19)
28 February 2020
We would like to reassure you that we are closely monitoring the situation and working with the government and NHS, who are well prepared to deal with this virus. Where to find the latest information and updates Care Provider Alliance – Infection Prevention and Control Guidance ACAS guidance to employers and employees on HR issues Continue reading…
Financial guidance for care providers who support clients living in the community
14 February 2020
Devon County Council Court of Protection Team Financial Guidance for Care Providers who support clients living in the community
Improved care and health worker parking permit scheme launched
21 January 2020
Permit will help care and health workers ‘to do their jobs’ A new Care and Health Worker Parking Permit has been launched, and it allows professionals visiting people at home to park on single and double yellow lines in certain circumstances. Currently care and health workers who hold the existing permit can park in on-street, Continue reading…
Discounts for carers
5 December 2019
All care workers, including unpaid voluntary carers, can access Discounts for carers. The discounts include everything from department stores to restaurants, holiday parks to broadband. Please promote this widely to ensure your staff can benefit from these discounts.
Reminder for all staff in the use of hoists
21 October 2019
Background: There has been another recent incident where there was significant risk of injury to the individual being hoisted when a gantry hoist collapsed. There have also been several earlier incidents where gantry hoists have collapsed. No fault was found with the equipment in any of the cases. The faults were deemed to be due Continue reading…
Expanding and improving regular breaks for carers – new guidance
21 October 2019
Social Care Institute for Excellence (SCIE) and Carers UK have launched new guidance on providing and commissioning carers’ breaks, plus advice and information for carers on how to get a break. Research by Carers UK shows 46 per cent of unpaid carers were unable to get a break in the last five years, even though Continue reading…
Ombudsman issues good practice guide for care providers
21 July 2019
The Local Government and Social Care Ombudsman has issued a good practice guide which shares lessons from complaints to help adult social care providers improve their services. Based on the Ombudsman’s lengthy experience of investigating complaints about independent providers, the guide gives real-life examples of the common problems the organisation sees – and offers some Continue reading…
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