Don’t ignore your ticket!
- If you accept the parking ticket then you should pay it as soon as possible. If you pay within 14 days of receiving the ticket you will only pay 50% of the fine.
- If you think the ticket has been issued incorrectly and want to challenge it do not make a payment. Once you have paid the ticket you have accepted liability and closed the case, so you can’t then challenge it.
- If you challenge within 14 days and your challenge is unsuccessful you will still have the opportunity to pay only 50% of the fine.
We are unable to discuss individual parking tickets over the phone. If you want to challenge your ticket you must follow the appeal process and tell us why in writing.
Parking ticket fines (known as Penalty Charge Notices) are set at £70 or £50 (depending on the contravention), but this is discounted by 50% to £35 or £25 if you pay within 14 days of receiving the ticket.
If the ticket is left unpaid we can pursue the debt through the County Court.
If you are unable to pay online you can:
- pay your ticket by phone at any time by calling 0345 155 1075, please have the ticket number and registration number to hand, or
- send a Cheque or Postal Order made payable to Devon County Council, to Parking Services, County Hall, PO Box 811, Exeter EX1 9WA, along with the payment slip at the bottom of the parking ticket
If you have any unpaid tickets that you know you will have difficulty making payment for and have not contacted the Council or responded to letters and notices issued to you by the Council, please seek independent financial guidance via the national debt line services, or citizens advice as soon as you can.
If you have been contacted by a bailiff about collecting payment for unpaid parking fines of which you had no previous knowledge, please visit the citizens advice website which advises what you can do to suspend enforcement action. The parking fines will not be cancelled but may be taken back to an earlier appeal or pay stage with the Council.
Zero tolerance – abusive or aggressive behaviour
Civil enforcement officers (CEOs) have a difficult but important job in ensuring the highway is clear and safe for all users. Whilst we appreciate no-body wants a ‘parking ticket’ it is important that these staff are treated with courtesy and respect.
At Devon County Council, we have an Unacceptable Behaviour policy. This means that inappropriate, aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Anyone demonstrating these behaviours towards CEOs may be sent a letter advising that this behaviour will not be tolerated. Any future violation of this policy may result in the police being informed.
We understand that you may not like the job CEOs do, however, we feel sure that you will understand that unacceptable behaviour is not the solution. If you have been issued with a fine there is an appeal process and if you have feedback on the conduct or behaviour of a CEO please let us know.
The corporate complaints process should not be used to dispute the issue of a parking ticket. Use the see and challenge a ticket to tell us about the reasons why your parking ticket should be cancelled.
The personal data you provide on this form will be held by Devon County Council for the purpose(s) of administering your request. The data will be held securely and not kept for longer than necessary. Under the General Data Protection Regulations (GDPR) 2018 you have the right to ask that your details are removed. More information about how we process your data under GDPR is available in the Parking services privacy notice.