Privacy notice for parking services

Who is collecting and using your personal data?

Devon County Council will act as a ‘data controller’ for any personal data that you provide to us. As such, we will ensure that the data you give us is processed in line with our data protection policies and in line with your rights under the Data Protection Act 2018 and the EU General Data Protection Regulations.

Should you wish to find out more about Devon County Council’s data protection policies please contact our Data Protection Officer.

Please note that failure to provide your personal data may lead to you being unable to access parking services.

Why are we collecting your personal data?

Devon County Council will use any data collected through the issuing of:

  • a Pay and Display ticket, or paid by phone parking session
  • an annual residential/business permit or dispensation permit
  • a Penalty Charge Notice

for the enforcement of parking contraventions and other associated enforcement purposes. We may also use your personal data to ensure we are able to discharge our statutory health and safety obligations as an employer. This may include using your personal data to contact you ( or your employer) about incidents involving your staff.

We rely upon the following laws to process your personal data:

  • The Health and Safety at Work act 1974
  • Section four of the Civil Enforcement of Parking Contraventions (England) General Regulations 2007
  • Part six of the Traffic Management Act 2004.

Who will we share your personal data with?

The data you provide may be disclosed to other enforcement agencies for enforcing parking contraventions or to agents of the Council during the course of debt collection. It may also be disclosed to other departments within the Council or external parties for related enforcement purposes or as required by law.

How long will we hold your personal data?

We will keep your personal data for 6 years. This is in line with our organisation’s record retention schedules.

Exercising your rights

Under the Data Protection Act 2018 and the EU General Data Protection Regulations you have the following rights:

  • The right of access to your own personal data.
  • The right to request rectification or deletion of your personal data.
  • The right to object to the processing of your personal data.
  • The right to request a copy of the information you provide us in machine-readable format.
  • The right to withdraw your consent to any processing that is solely reliant upon your consent.

Should you wish to exercise any of your rights, you should contact the Data Protection Officer.

Your right to complain

In the event that you wish to complain about the way that your personal data has been handled by Devon County Council, you should write to the Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with our customer feedback procedure. If you remain dissatisfied with the way your personal data has been handled, you may refer the matter to the Information Commissioner’s Office whose contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane