Privacy notice for parking services

Devon County Council (DCC) is a Data Controller under data protection legislation and our ICO registration number is Z6475582.  This privacy notice concerns the processing of personal data that takes place by the Highways and Traffic Management Team for the provision of parking services and civil parking enforcement, and the discharge of the Council’s statutory obligations under the Health and Safety at Work Act.

This notice explains what information we collect, why we collect it and how we keep it secure. It also explains your rights and our legal obligation. Should you wish to find out more about Devon County Council’s data protection policies please contact our Data Protection Officer.

We will notify you of any changes to this privacy notice

This privacy notice was last updated on 19 December 2022. If we use your personal data for any new purposes, updates will be made to the policy information and changes communicated, where necessary in accordance with current data protection legislation.  Any queries relating to this privacy notice please contact the Data Protection Officer.

How we collect your personal data

Information that we collect from you may be obtained from the following mean;

  • Via our website
  • Over the phone
  • In person from a Civil Parking Enforcement Officer (CEOs)
  • From paperwork provided to you
  • From Body-worn video cameras worn by CEOs

All body-worn camera footage that is captured, will be stored by Devon County Council in a secure cloud location.   The council only uses IT systems for these purposes which are supplied under a contract and where the security has been assessed.  For more details about the council’s security arrangements please visit

What information do we collect

We may process the following items of personal data about you:

  • Your name
  • Your address
  • Your contact details, such as email, phone and address
  • Your bank details
  • Images of you and your vehicle if captured by body-worn video cameras

Why we collect and use your personal data

Devon County Council will process your personal data so that you can:

  • Purchase a Pay and Display ticket, or paid by phone parking session
  • Apply for an annual residential/business permit or dispensation permit
  • Pay a Penalty Charge Notice
  • Enforce parking contraventions and other enforcement purposes
  • Discharge our statutory obligations under the Health and Safety at Work Act

We will only collect personal data where it is necessary for the purposes listed above.

Personal data that is collected for any of the purposes outlined in this notice is never used for direct marketing purposes and is not sold on to any other third parties.

How we share your personal data

Devon County Council may share your personal data so that with the following teams in order to ensure our workforce are safe and discharge our statutory obligations under the Health and Safety at Work Act:

  • External training providers

The legal basis for us collecting your personal data

Where we are collecting personal data about you for the provision of one of the services outlined in this privacy notice, we rely upon the following lawful grounds for processing;

Article 6(1)(c) of the GDPR – processing that is necessary for DCC to fulfil a statutory obligation, such as those conferred on the council under; the Health and Safety at Work Act 1974, the Civil Enforcement of Road Traffic Contraventions (Representations and Appeals) (England) Regulations 2022 and Part six of the Traffic Management Act 2004.

We may also process your personal data to enable us to deliver other parking services.  In such circumstances, we may also rely upon the lawful conditions for processing outlined in Article 6(1)(e) of the GDPR– processing for the purposes of delivering a public task carried out in the public interest.

If we feel that it is necessary to share your personal data with professionals to ensure you or someone you work with is safeguarded from harm, we rely upon the provisions of the Safeguarding Vulnerable Groups Act 2006 and Children Act 1989 & 2004.  Where it is necessary to share medical or social care information for these purposes, we rely upon article 9(2)(h) of the General Data Protection Regulation (information necessary for medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems).

The data you provide may be disclosed to other enforcement agencies for enforcing parking contraventions or to agents of the Council during the course of debt collection. It may also be disclosed to other departments within the Council to assist in our delivery of other statutory duties on the highway, or external parties for related enforcement purposes or as required by law.

We may also need to share some personal data about you, so that we can support third party organisations to discharge their regulatory requirements.  This includes organisations such as;

  • The data protection regulator (the Information Commissioner’s Office)
  • The Care Quality Commission
  • Traffic Commissioner

We may also share information to enable us to comply with court orders and other legal obligations.  If this is necessary, we will only share the minimum amount of personal data needed for this purpose.

How long will we hold your personal data?

Devon County Council will retain your personal data for only as long as is necessary, and in line with our organisation’s record retention schedules.

Your data protection rights

Under Data Protection Legislation, you have the right to obtain a copy of their personal records held by us, this is called a Subject Access Request (SAR).

Details of how to make a request can be found here.

Further details on your rights under data protection legislation and how to exercise them, are available here.

International transfers

Devon County Council does not intend to transfer any personal data that is processed for the purposes of this privacy notice, to countries outside of the territorial scope of UK data protection laws.


If you have any comments, queries or complaints about this privacy notice or the processing of your personal data please contact our Data Protection Officer.

Alternatively, if you are not happy with the way that DCC is handling your personal data, you are entitled to appeal to the Information Commissioners Office (ICO). The Information Commissioners Office enforces and oversees the Data Protection Regulations.

Contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane


Automated decisions

Devon County Council does not intend to make automated decisions that would affect any of the person’s whose personal data is being processed for any of the purposes listed in this privacy notice.