Please note we can only accept requests to change details on a permit from the permit account holder, or named permit holder.
If you change your vehicle
Digital permits
If you have a digital permit from December 12th 2023, MiPermit account holders will be able to alter their registration number via the Manage Digital Permit option in their online account in real time via the MiPermit Devon Home Page . Account holders may make one new registration number change in a 24 hour period to their own permit on their account.
However, if the change is only required for a few hours for a courtesy car whilst your own vehicle is being repaired, you can revert your permit back to your original registration when your vehicle is returned to you later the same day. Login to your account and follow the steps below.
Please note, you must do this via the MiPermit website not via the MiPermit App.
- When logged in, click on the “Manage Digital Permits” banner. Click on the type of permit you want to amend and then click on the applicable permit to view the “Edit Registrations” button.
- Click on the “Edit Registrations” button and in the pop-up window edit the vehicle registration to the required registration and click on “Save Details” to close the window. The new registration should then be displayed and assigned to the digital permit.
If you have changed your vehicle and are the 1st permit holder there is no charge for the change. If your permit is the 2nd permit or an additional allowed permit, your permit price may be more or less when the permit is next renewed. At renewal the later added registration number is rechecked against HRMC car tax bands and price adjusted accordingly.
Motorcycle and business permit holders can also alter the details on any of their permits as the price paid is fixed regardless of permit number.
Alternatively you can still email: parkingpermits@devon.gov.uk with details of the active permit number, permit holder’s name and address, current registration number and the new registration number and we will do this for you, however emails submitted outside of office times will not be dealt with until our next opening time and you are at risk of a parking fine until your request is actioned.
Permit changes are monitored, and accounts may be locked, suspended or closed if misuse or abuse of permit allocations is found.
Don’t forget to update your permit otherwise you risk incurring a £70.00 penalty charge notice.
Paper permits
If you have a paper permit, please include a photo of the current permit, showing the permit cut into four quarters so we know it can no longer be used. A replacement permit will be provided for the remaining time on your permit at no charge.
However, if you are unable to provide proof that the current permit cannot be used anymore, we will have to cancel the permit and you will be required to pay the full charge for a new permit. A new permit will be valid for 12 months from the date of purchase.
Requests received by email are usually actioned and posted out within 24 hours of receipt. Requests received outside office hours will be actioned on the next working day.
You are required to clearly display a valid parking permit or have a valid digital permit when using a permit only space during its times of operation. You may receive a Penalty Charge Notice if you do not. You will need to find alternative parking or use any visitor permits you may have whilst waiting for the delivery of your next permit.
If you move house
Digital Permits
When your sale completes or tenancy ends, you are no longer entitled to use your permit for that address and zone. If the Council is contacted and receives documentary evidence from the new owners or tenants, we will cancel any active permits not in the names of new owners or tenants and pro-rata refund the former permit holders for the unused time on any permits held.
To ensure access to any allowed permit allocations quickly, we recommend you cancel any permits you have via your MiPermit account when you change address. Unused full calendar months will be refunded to you. Once cancelled, close your account and re-apply at your new property address.
Paper Permits
If you have a valid paper permit and move address you should email parkingpermits@devon.gov.uk with your moving date with an attached photo of your permit cut into four pieces, or return your permit by post to Parking Services – Permits, Devon County Council, PO BOX 811, Exeter, EX1 9WA. Please note, we are unable to give pro-rata refunds for time left on a paper issued permit.