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Maintaining roads

Highways insurance claims

If your claim has been emailed to us, you should receive an auto-response confirming receipt. Alternatively, post the form with all supporting documents (recorded delivery) to Highway Services Team,
Great Moor House
Bittern Road
Sowton
Exeter
EX2 7NL

Ensure that your form and document package is weighed and that you pay the appropriate delivery costs. You may want to get a certificate of posting. We are not able to pay for items of post when postage has been underpaid.

It is a good idea to keep copies of the completed claim form and any accompanying documents for future reference as we are unable to return any documents sent to us. Please therefore do not send us original documents.

Some claims will be passed to our term maintenance contractor Skanksa, if we believe liability rests with them rather than us. You will be advised of this by our insurance section. Skanska are also dealing with large workloads and are working to get through the backlog as quickly as possible.

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