Devon County Council also takes a proactive approach to customer communication and engagement, for example:
- a Highway Liaison Team works closely with the public to provide updates and gather feedback on major DCC highway projects
- the Council’s website is regularly updated in response to customer feedback – ongoing improvements are being made to enhance pages dedicated to specific schemes
- updates are shared with stakeholders such as local councils and community volunteers via newsletter
- events are held in collaboration with the Devon Association of Local Councils to strengthen local partnerships and share information
- customers can report a wide range of issues – such as potholes, blocked drains, or overgrown vegetation using DCC’s dedicated Report a Problem online platform.
- the Council’s 24hr Operational Control Room responds to urgent highway issues that arise outside of normal working hours
- each geographical area is supported by a neighbourhood highway officer who engages directly with the public and local councillors as part of their day-to-day responsibilities
- robust systems are in place to ensure timely, high-quality responses to elected representatives (both councillors and MPs) acting on behalf of their constituents