There are a number of steps to follow when making a claim. For example, you must have reported the incident and claimed a reference number before you are able to start a claim. You will also be required to provide detailed information regarding the incident (including photos) as well as vehicle details where appropriate.
All the requirements for a successful submission are explained in more detail once you begin the form. Please take note of these to ensure you can submit a valid claim.
If you are making a vehicle damage claim, you will be asked to upload the following documents. Failure to do so will result in substantial delays in processing your claim. You may find it useful to prepare them prior to starting your claim:
- Proof of valid road tax www.vehicleenquiry.service.gov.uk
- A copy of the vehicle registration (V5) document – you must be the owner
- Dated photographs of the road defect and surrounding area (if safe to obtain without endangering yourself or others)
- Dated photographs of the vehicle damage – N.B we may request to inspect the damage or commission a vehicle inspection
- A clear map showing the location of the road defect
- Invoices or receipts (quotations are not usually acceptable)
- Copy of insurance certificate (valid at the time of the incident)
- Copy of your MOT certificate to include any advisory notifications (valid at the time of the incident)
Please note that if your claim form is inactive for 10 minutes or more you will be locked out and will need to start again.
If you are unable to complete the online form, please contact us and we can provide a paper application.
Do not send us any original documents as we are unable to return them. Do not send disks, USB sticks or any other device containing documents or photos as we are unable to use them.