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Supporting health and social care providers in Devon

Managing and reporting COVID-19

Last Updated 10:18am, 26 November 2021


Key COVID-19 information sources

If you have any specific issues or questions that you would like to raise please do so as follows:

How to report symptoms and confirmed COVID-19 test results in your social care provision

For symptomatic clients the following protocol needs to be followed:

  1. Alert DCC by emailing: adultsc.adultcarehealthcovid19-mailbox@devon.gov.uk. All symptomatic cases need to be flagged irrespective of whether they are DCC, CCG, DPT or self-funded.
  2. For regulated: providers must update CQC Home Care Tracker (Personal Care) or Care Homes Tracker (Care Homes).

For symptomatic staff or those who are required to self-isolate the following protocol needs to be followed:

  1. Alert DCC by emailing: adultsc.adultcarehealthcovid19-mailbox@devon.gov.uk.
  2. For regulated: providers must update CQC Home Care Tracker (Personal Care) or Care Homes Tracker (Care Homes).

For confirmed cases following a positive test result immediately take these actions in addition to the above:

  1. Notify Public Health Devon by calling 0300 303 8162, Option 1 then Option 1 again or email swhpt@phe.gov.uk
  2. Alert DCC by emailing: adultsc.adultcarehealthcovid19-mailbox@devon.gov.uk.
  3. For regulated: providers must update CQC Home Care Tracker (Personal Care) or Care Homes Tracker (Care Homes).
  4. For staff members only: A RIDDOR report is required where the member of staff is known to have contracted coronavirus through contact with a confirmed positive case through the course of their work.
    Reporting should be made in accordance with advice offered by the Health & Safety Executive.

Management of staff and exposed patients or residents in health and social care settings

This information provides advice on the management of staff and patients or residents in health and social care settings according to exposures, symptoms, isolation periods and test results.

Guidance, advice and support for Care Managers – communication from Public Health England

Please see links to resources, which will help you if you have either a single case or an outbreak of COVID-19; this includes a care pathway and a notification form.

Outbreak Management of Respiratory Illness (Care Homes)

COVID-19 for care homes, supported living and home care. List of weblinks related to presentations/videos

Please let Public Health England know of any outbreaks of respiratory illness affecting two or more linked individuals and fill in the notification form (see resource pack and links).

Best practice (posters)

Letter templates


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