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Supporting health and social care providers in Devon

FAQs

Should we stop going to people who don’t need essential care?

27 March 2020

All providers should be prioritising the most vulnerable people, using the prioritisation tool which Devon County Council has circulated. You will be advised when decisions are made to deprioritise individuals care and support. We also recognise that you may have to deprioritise individuals care and support to respond to staffing pressures in your own organisation. Continue reading…

Content type: FAQ

What about my own care if I live alone – food and hydration?

26 March 2020

If you are concerned for your own or someone else’s wellbeing due to care not being provided please follow the advice below: If the person has a direct payment they should speak either to their named care manager or to Care Direct. If the person has had no contact with the Council and needs advice Continue reading…

Content type: FAQ

How do we support challenging client groups?

26 March 2020

By their very nature those with dementia and Learning disabilities will struggle to retain the central government guidance about social isolation, social distancing, handwashing, presenting at primary care etc. This is a very new dictate and some members of our community will not be able to retain this information.  Social care’s role will be to Continue reading…

Content type: FAQ

If my care home is in lock down – what happens if there is an emergency like a fire?

18 March 2020

In an emergency situation such as a fire when there is risk to life than normal fire and evacuation procedures would apply but please be mindful of how you manage residents’ exposure to infection (either infecting others or becoming infected themselves) during and after evacuation and adjust your alternative accommodation plans accordingly. (26/3)

Content type: FAQ

If the service user does have coronavirus and the carer will not deliver care would the advice from the NHS be that these patients would need to be hospitalised?

18 March 2020

In the first instance, advice and reassurance should be offered to the care worker around the use of PPE. If they continue to be unwilling to provide care an alternative care worker should be identified if possible. If no care worker will attend then the provider should escalate this to the COVID-19 Incident Management Team Continue reading…

Content type: FAQ

How will communications reach the provider market?

18 March 2020

Providers should refer to this website for most up to date guidance. Local communications will be cascaded through cluster hubs as these are established. In addition to this website and email distribution, there will be an opportunity to take part in a number of virtual forums which have now been established. You will be invited Continue reading…

Content type: FAQ

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