If the service user does have coronavirus and the carer will not deliver care would the advice from the NHS be that these patients would need to be hospitalised?
In the first instance, advice and reassurance should be offered to the care worker around the use of PPE. If they continue to be unwilling to provide care an alternative care worker should be identified if possible.
If no care worker will attend then the provider should escalate this to the COVID-19 Incident Management Team who will either try to arrange alternative care for the person in their home or take other action depending on the presenting risk. (15/3)