Guidance for regulated care providers who provide care and support to people in their own homes
The guidance provides a standard operating procedure describing key business processes in relation to the provision of regulated care. It covers processes related to the initial sourcing of care, managing restarts, managing package variances, reviews, package issue resolution including the use of Behavioural Contracts, packages closures/handbacks and the complaints process. For all processes it provides information on key responsibilities, timescales and key contact information.
The main guidance comes with ‘NHS Shared Business Services e-Invoicing Information Guide for Suppliers‘ and ‘NHS Shared Business Services – Good Invoicing Guide‘ both provided by Devon Clinical Commissioning Group to aid the payment of invoices for packages of care commissioned by them.