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Supporting health and social care providers in Devon

Webinars, online meetings and learning


Last Updated

Key COVID-19 information sources

If you have any specific issues or questions that you would like to raise please do so as follows:

Free access to Microsoft Teams using NHSmail

In order to access online support from the NHS, providers must have an NHSmail account. The usual requirements for such accounts have been relaxed by NHS Digital and providers can have a recognised secure email system which will allow patient identifiable data to be shared with healthcare services, plus access to Microsoft Teams for video-conferencing and related activities.

The NHSmail account request process, including support with applications, is detailed on the Digital Social Care website.


Care home locality support forums

These forums are engagement opportunities for care home providers and their registered managers, DCC Market Management Team and the locality Assistant Director/Social Care Operational team. You can view all of the previous meeting minutes in the online library.

The next care home locality forums:

  • East – Tuesday 24 May, 10.00am to 11.00am
  • North – Thursday 26 May, 3.00pm to 4.00pm
  • South & West – Friday 27 May,  3.00pm to 4.30pm

If you have not received the calendar invite please email stating which locality meeting you would like to receive invites for (North, East or South & West).

Restore 2 training

Remote training led by clinical training staff. Short pop-up sessions providing knowledge in key competencies. To book please email:

  • Continence care: 5 May, 7 June
  • Oral care: 24 May, 29 June
  • Pressure ulcer prevention: 24 May, 29 June
  • Nutrition and assisted feeding: 21 April, 24 May, 29 June
  • Hydration: 5 May, 7 June

Free training courses for personal assistants

Living Options runs free training for personal assistants. The courses are both on and offline, funded by the Skills for Care, and are free to attend for personal assistants in Devon, Torbay and Plymouth area. The courses run from January to March 2022.

To find out more about each course and book your place please follow this link or select from the bullet point list below. You can sign up for as many of the courses as you like.

Need assistance booking onto this course? Email or phone Living Options on: 01392 459222

South West Care Home Network event

South West Care Home Network event on 22nd June 12:30 – 15:00. The event will provide opportunities to hear from Care Homes specifically around managing deterioration. They will also be celebrating the networks achievements over the last 12 months and be discussing next steps, so we can all create a network we are proud to be part of, sign up here!

The event will bring together care home managers, staff, leaders, CCGs, local authorities and experts from across the sector to look at improvements, examples of good practice and interventions that will support and develop care homes.

Level 2 award introduction to counselling skills

This is a 5 1/2 week training course starting on 10 May on Petrocs Barnstaple Campus from 9.30am-4.30pm.

For more information or to book a space please email

Free Training ~ Level 2 Medical Terminology Petroc College 

Free Training ~ Level 2 Medical Terminology Petroc College 

Start date: 25 April 2022

Course length: 6 weeks

Course time: 10:00-16:00 Once a week

Blended learning (online & face to face)

Sign up today to book your spot 📝

For further information please contact or apply here 👇

Health & Social Care Skills Accelerator Programme (HSSAP) – Petroc College

Makaton taster session

This two hour face to face session will help you to develop basic skills in Makaton. It is suitable for parents, carers or those interested in learning a new skill. It is at Petrocs North Devon Campus.


11 May 3-5pm

Please email to book a space.

Free personal assistant, domiciliary care and unpaid carers training

Exeter College is proud to deliver workshops that will enhance your knowledge and skills within your role and provide you with the appropriate tools to confidently and safely care for and support others within your role. The workshops will be delivered via a blended approach of face-to-face and virtual workshops. On successful completion, you will achieve the following:

• Caring Careers Certificate
• Level 2 Food Safety Award Qualification – City and Guilds
• Introduction to Manual handling of people – Exeter College Certificate

Virtual workshop dates:
• Tuesday 3 May

Physical workshop dates:
• Thursday 26 May 9.00am – 12noon

To apply please contact
Reference: Bespoke PCA Training. Please include the following information: full name, email address, telephone, preferred virtual workshop date or preferred physical workshop date.

Monthly locality based meetings for personal assistants

Following the feedback from a  recent survey  to our PA and microprovider market, DCC Market Management Team will be hosting monthly locality based meetings. These sessions will be an opportunity for providers to ask questions, meet the team, and share information. Each month will be centred around a theme that emerged from provider responses in the survey – in May we will be discussing training and support, and will be joined by Proud to Care colleagues.

Meeting schedule


  • North – Tuesday 10th May 2:00 to 2:40pm joining link Passcode NorthPA
  • East – Tuesday 10th May 3:00 to 3:40pm joining link Passcode EastPA
  • South & West – Tuesday 10th May 4:00  to 4:40pm joining link Passcode SWPA


  • North – Thursday 9th June 2:00 to 2:40pm joining link Passcode NorthPA
  • East – Thursday 9th June 3:00 to 3:40pm joining link Passcode EastPA
  • South & West – Thursday 9th June 4:00 to 4:40pm joining link Passcode SWPA


  • North – Tuesday 19th July 2:00 to 2:40pm joining link Passcode NorthPA
  • East – Tuesday 19th July 3:00 to 3:40pm joining link Passcode EastPA
  • South & West – Tuesday 19th July 4:00 to 4:40pm joining link Passcode SWPA


PPE 'Out and About' event

An opportunity to bring together health and social care front line staff, PPE manufacturers and suppliers, as well as technical decontamination and cleaning experts in a forum for dialogue, learning and innovation to capture the interactive outputs and feedback to support the development of the next generation of PPE and cleaning / decontamination products.

Date: Friday 27 May 2022

Time: three sessions to choose from

Venue: Marriot City Centre, Bristol, BS1 3AD

To book a place please follow this link.

Fully funded Oral Health training for adult social care across South West

Programme currently funded until March 2023. Delivery team is made up of a SALT, Community Nurse, Dental Therapist and Dental Hygienist. Flexible delivery models from face to face to virtual. Follow up support/sessions offered as part of programme.

If you are interested please contact: or

Training for Dementia Care - fully funded course for South West care homes

Opportunity for each care home in Devon, Cornwall and Somerset to send up to two staff on this 12-week fully funded training course which aims to enhance dementia care.

Find out more and sign up here.

UK Health Security Agency - support with changes to guidance

The Health Protection Team hosts a weekly 3.00pm Friday webinar for all Social Care providers, to discuss any guidance changes and non-urgent questions. Dial in details below:

Microsoft Teams meeting

Join on your computer or mobile app

Click here to join the meeting

Or call in (audio only)

+44 20 3443 6291,,179969589# United Kingdom, London

Phone Conference ID: 179 969 589#


FREE training for care professionals designed to support them recognise soft signs and escalate concerns of a deteriorating patient using SBARD.

For more information and to register please visit the Blue Stream Academy website.

Free Maths and English support

Free to all social care staff – help for those wishing to take Functional Skills in Maths and/or English. Support for functional skills as requirements for learners undertaking an apprenticeship. For more information please see bksb for NHS and Social Care workers. If you would like to sign up for a consultation, please email bksb

Free online health literacy course

Health Education England has developed a free, 35 minute, online health literacy course, designed for anyone working with or supporting patients, families and carers. Sign up for the online health literacy course on the NHS e-learning for healthcare platform. Find out more about improving Health Literacy.

Free infection control e-learning course

Infection prevention and control are essential to prevent the spread of coronavirus. This video-based course for care providers in care homes and home care will teach you about the spread of infection and what you can do to protect both yourself and the people you care for.

To register please visit the Social Care Institute for Excellence website.

Capacity Tracker: Provider Training Sessions – April/May 22

We have set up a number of 30 minute training sessions throughout April and May.

These sessions are for people who are new to the Capacity Tracker, or for those who need clarification on information they need to input.

The sessions will cover how to register and log onto the Capacity Tracker, where to update information and how to find additional help.

The sessions are a repeat, therefore you would only need to attend one session.

Capacity Tracker training session dates.

New e-learning covers good cleaning practices

Health Education England’s new Cleaning for confidence e-learning programme builds on staff knowledge and awareness of good cleaning practices and preventing the spread of COVID-19 and other infections in clinical and non-clinical settings.

FREE E-Learning courses for care providers through SCIE

Some FREE health and social care e-learning resources designed for care providers, which have been produced for frontline staff by subject experts and digital design professionals.

Whole care home testing webinar

The Department of Health and Social Care are hosting a webinar each weekday, in the morning and afternoon on the whole home swab testing process.

The Department of Health and Social Care strongly recommends them for care homes about to receive their test kits, but anyone from an eligible care home yet to carry out whole care home testing can attend one.
More dates / times are added all the time.

Please register to access the webinar.

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