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Supporting health and social care providers in Devon

Webinars, online meetings and learning


Last Updated

Free access to Microsoft Teams using NHSmail

In order to access online support from the NHS, providers must have an NHSmail account. The usual requirements for such accounts have been relaxed by NHS Digital and providers can have a recognised secure email system which will allow patient identifiable data to be shared with healthcare services, plus access to Microsoft Teams for video-conferencing and related activities.

The NHSmail account request process, including support with applications, is detailed on the Digital Social Care website.


Care home locality support meetings

These forums are engagement opportunities for care home providers and their registered managers, to meet with DCC Market Management Team and the locality Assistant Director/Social Care Operational team to discuss and share local concerns, topics of interest and hear about the latest market support. You can view all of the previous meeting minutes in the online library. If you have not received the calendar invite please email stating which locality meeting you would like to receive invites for (North, East or South & West).

November Care Home Locality Forums

East: Tuesday 22 November 2022, 1.30pm-2.30pm

South and West: Wednesday 23 November 2022, 1.30pm-3pm

North, Thursday 24 November 2022, 3pm-4pm

January Care Home Locality Forums

East: Tuesday 24 January 2023, 10am-11am

South and West: Wednesday 25 January 2023, 1.30pm-3pm

North: Thursday 26 January 2023, 3pm-4pm

March Care Home Locality Forums

East: Tuesday 21 March 2023, 10am-11am

South and West: Wednesday 22 March 2023, 1.30pm-3pm

North: Thursday 23 March 2023, 3.30pm-4.30pm

RESTORE 2 and RESTORE 2 mini training

RESTORE 2 stands for: Recognise Early Soft-signs, Take Observations, Respond, Escalate. The tool has been designed by West Hampshire CCG and Wessex AHSN to help care and nursing professionals to:

  • Recognise when a resident may be deteriorating or at risk of physical deterioration
  • Act appropriately according to the resident’s care plan to protect and manage the resident
  • Obtain a complete set of physical observations to inform escalation and conversations with health professionals
  • Speak with the most appropriate health professional in a timely way to get the right support
  • Provide a concise escalation history to health professionals to support their professional decision making

East Devon, Mid Devon and Exeter

  • The Eastern Care Services Team are offering free RESTORE2 and RESTORE2 Mini training to Care Providers in Exeter, Mid and East Devon. The training will be offered either virtually, via MS Teams, or face to face. Contact for more information. Interested in the training? Fill in the Pre Training Assessment.

Torbay and South Devon

  • RESTORE2 and RESTORE2Mini training in this region of Devon is being delivered by Torbay and South Devon Trust. To find out more information please contact

For RESTORE2 training in the rest of Devon please contact the Devon Clinical Commissioning Group (CCG) at


FREE training for care professionals designed to support them recognise soft signs and escalate concerns of a deteriorating patient using SBARD.

For more information and to register please visit the Blue Stream Academy website.


Fully funded Oral Health training for adult social care across South West

Programme currently funded until March 2023. Delivery team is made up of a SALT, Community Nurse, Dental Therapist and Dental Hygienist. Flexible delivery models from face to face to virtual. Follow up support/sessions offered as part of programme.

If you are interested please contact: or

Training for Dementia Care – fully funded course for South West care homes

Opportunity for each care home in Devon, Cornwall and Somerset to send up to two staff on this 12-week fully funded training course which aims to enhance dementia care.

Find out more and sign up here.

UK Health Security Agency – support with changes to guidance

The Health Protection Team hosts a weekly 3.00pm Friday webinar for all Social Care providers, to discuss any guidance changes and non-urgent questions. Dial in details below:

Microsoft Teams meeting

Join on your computer or mobile app

Click here to join the meeting

Or call in (audio only)

+44 20 3443 6291,,179969589# United Kingdom, London

Phone Conference ID: 179 969 589#

Free Maths and English support

Free to all social care staff – help for those wishing to take Functional Skills in Maths and/or English. Support for functional skills as requirements for learners undertaking an apprenticeship. For more information please see bksb for NHS and Social Care workers. If you would like to sign up for a consultation, please email bksb

Free online health literacy course

Health Education England has developed a free, 35 minute, online health literacy course, designed for anyone working with or supporting patients, families and carers. Sign up for the online health literacy course on the NHS e-learning for healthcare platform. Find out more about improving Health Literacy.

Free infection control e-learning course

Infection prevention and control are essential to prevent the spread of coronavirus. This video-based course for care providers in care homes and home care will teach you about the spread of infection and what you can do to protect both yourself and the people you care for.

To register please visit the Social Care Institute for Excellence website.

Capacity Tracker: Provider Training Sessions – April/May 22

We have set up a number of 30 minute training sessions throughout April and May.

These sessions are for people who are new to the Capacity Tracker, or for those who need clarification on information they need to input.

The sessions will cover how to register and log onto the Capacity Tracker, where to update information and how to find additional help.

The sessions are a repeat, therefore you would only need to attend one session.

Capacity Tracker training session dates.

New e-learning covers good cleaning practices

Health Education England’s new Cleaning for confidence e-learning programme builds on staff knowledge and awareness of good cleaning practices and preventing the spread of COVID-19 and other infections in clinical and non-clinical settings.

FREE E-Learning courses for care providers through SCIE

Some FREE health and social care e-learning resources designed for care providers, which have been produced for frontline staff by subject experts and digital design professionals.

Whole care home testing webinar

The Department of Health and Social Care are hosting a webinar each weekday, in the morning and afternoon on the whole home swab testing process.

The Department of Health and Social Care strongly recommends them for care homes about to receive their test kits, but anyone from an eligible care home yet to carry out whole care home testing can attend one.
More dates / times are added all the time.

Please register to access the webinar.

Eastern Training & Education Opportunities

Funded training by the Eastern Care Services Team! From Prevention & Control of Infections, RESTORE2 to Tissue Viability. The training is available to Registered Care Homes and Care Providers in Mid Devon, East Devon and Exeter. Take a look at the page for more information.

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