Skip to content

Supporting health and social care providers in Devon

Online meetings and learning

Last Updated 9:00am, 30 November 2020


If you have any specific issues or questions that you would like to raise with us please do so as follows:

Free access to Microsoft Teams using NHSmail

In order to access online support from the NHS, providers must have an NHSmail account. The usual requirements for such accounts have been relaxed by NHS Digital and providers can have a recognised secure email system which will allow patient identifiable data to be shared with healthcare services, plus access to Microsoft Teams for video-conferencing and related activities.

The NHSmail account request process, including support with applications, is detailed on the Digital Social Care website.

Local Webinars

Infection, Prevention and Control - Food safety training

Care staff are invited to join an on-line education session provided by the specialist nurses of Devon’s Community Infection Management Service. These are interactive sessions with an opportunity for questions and comments, including suggestions for future content.

The session is scheduled every Wednesday 2 December from 2.00pm to 3.00pm.

To book a place please go to Eventbrite.

Practical session demonstrating hand washing and donning and doffing of PPE

NHS Devon Clinical Commissioning Group are providing free one hour online sessions for care homes, domiciliary care and supported living providers.
These will be virtual sessions and they are designed to be interactive and ‘live’ with the instructors, so you will need to use a device with a working camera and microphone to access the session. You will also need to have:

  • Disposable apron
  • Fluid resistant surgical mask
  • Eye protection (goggles or full-face visor)
  • Gloves

Group sizes will be small to facilitate practical demonstration. There are sessions available in November and December.
To book a place use the following link.
An email will be sent with joining instructions.

NHS Devon and DCC provider webinars

The next webinar will take place on Thursday 10 December at 2pm. Please join the webinar to hear the latest news on the mass vaccination programme and guidance on treatment escalations plans.

We are always keen to hear from providers who would be willing to share presentations, experiences or be part of future panels. Should you wish to volunteer or if you would like to raise questions for the panel to consider please email stating ‘Care Home Webinar Q&A’ in the subject header.

12 November webinar recording

Infection Prevention Control & PPE Training

NHS Devon CCG is offering daily training under the National Getting It Right First Time programme. Online training takes the form of a 2 hour interactive session delivered by trainers from the CCG clinical team. The training is being offered as part of a national programme of support for care homes, domiciliary care providers and supported living providers. The CCG are also offering the option of face to face interactive training session within the provider setting.

The group size for each session will be small to facilitate interaction and demonstration of correct PPE use.

To register please go to Eventbrite.

Once registered you will receive an invitation to join a session via Microsoft teams and it is imperative that you complete the pre session reading attached to your ticket.
It is also essential that you have the correct PPE available for the session as detailed on your ticket. Please speak to your line manager if you do not have this and they will be able to arrange this for you in advance.

Face to face training sessions can be arranged by emailing

Once we receive your email request for training a member of our team will contact you to arrange a training session.

National Webinars

Care home providers – national weekly Q&A session for the Capacity Tracker

The NHS England Commissioning Support Unit are holding weekly national calls for care home providers that have any questions about the Capacity Tracker system. The next meeting will be on 1 December between 1pm – 2pm, and every Tuesday at the same time until 22 December inclusive, via Microsoft Teams. To join please click on the meeting link.

Public Health England infection control webinars

The free Public Health England infection control webinars are now taking place every Friday at 3pm.
Please use this link to register for the day/s you would like to attend the webinar.
The confirmation email will contain the link for the webinar. Click the ‘go to online event’ button.
You can also dial in by phone on 0208 495 3300, Conference ID: 7950138#
If you have any issues with accessing the meeting please email

Whole care home testing webinar

The Department of Health and Social Care are hosting a webinar each weekday, in the morning and afternoon on the whole home swab testing process.

The Department of Health and Social Care strongly recommends them for care homes about to receive their test kits, but anyone from an eligible care home yet to carry out whole care home testing can attend one.
More dates / times are added all the time.

Please register to access the webinar.

Guidance, advice and support for Care Managers – communication from Public Health England

The following links take you to a series of presentations each lasting about 15 minutes, these will help you to prevent and prepare for an outbreak of COVID-19:

Part 1 Intro
What is COVID-19, Key guidance, Social distancing, Shielding and self-isolation and Recognising a case
Part 3 Admissions and isolation Practices
Transmission based infection control precautions, New admissions, Managing isolation safely and Recognising and reporting an outbreak
Part 4 Personal Protective Equipment
Putting on and removing PPE

Please view the presentations and if you have any questions please email marked for the attention of Penny Edwards and Pete Smith.

Skills for Care webinars

Skills for Care has developed a series of 30-minute recorded webinars on a range of topics to support managers in adult social care during the COVID-19 pandemic.

Subjects include: essential training, human resources (HR) (supported by ACAS), attracting workers, using digital technology, motivating staff, with more issues being added, please access the webinars here.

Admission and care of people in care homes guidance webinar

Slides used in the COVID-19: admission and care of people in care homes guidance webinar are now available.

The webinar talked through the admission of people into a care home setting and outlined the key headlines on admission arrangements, capacity tracker, NHS Mail, PPE and IPC and end of life care.

Have some feedback or can't
find what you were looking for?