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Supporting health and social care providers in Devon

Webinars, online meetings and learning

Last Updated 16:00pm, 18 June 2021


If you have any specific issues or questions that you would like to raise please do so as follows:

Free access to Microsoft Teams using NHSmail

In order to access online support from the NHS, providers must have an NHSmail account. The usual requirements for such accounts have been relaxed by NHS Digital and providers can have a recognised secure email system which will allow patient identifiable data to be shared with healthcare services, plus access to Microsoft Teams for video-conferencing and related activities.

The NHSmail account request process, including support with applications, is detailed on the Digital Social Care website.


FREE Best Practice recruitment webinar

Providers have reported that recruitment has become extremely challenging as the tourism and hospitality sectors have begun re-hiring. Some staff who joined the sector during the pandemic are returning to their previous roles, increasing the need to recruit to replace them.

Neil Eastwood, author of ‘Saving Social Care’ and CEO of Care Friends, will be hosting a webinar and share best practices to improve your recruitment.

The webinar will be on Tuesday 22 June from 11.00am to 11:45am and repeated on Wednesday 23 June from 2.00pm to 2.45pm.

In the session Neil will cover:

  • how to get more out of the recruitment channels you currently use, such as internet job boards and Facebook
  • identifying the best mix of recruitment sources and how to use them
  • the top five recruitment metrics you need to track
  • how to engage candidates
  • tips on limiting leakage in your recruitment funnel.

He will also answer questions from those providers who have launched the Care Friends app and share upcoming new features. There will be time for Q&A.

A recording will be available for all those who register, even if they cannot attend at those times.

Please follow the link to register.

If you have any questions about the webinar please email:

Data Security and Protection Toolkit (DSPT) webinars

The DSPT is a free online self-assessment toolkit that helps evidence that your organisation manages personal data, digitally and on paper form, in a safe and secure way. It helps demonstrate compliance with data protection legislation, answers two of the CQC Key Lines of Enquiry. Importantly, it provides opportunities, ongoing use of NHSmail and potential sharing of care records.

Devon Care Homes Collaborative will be running introductory DSPT webinars. These one hour sessions will give an overview of the DSPT including a live registration process to get you started and will take place on:

If you’ve already made a start to the DSPT, we are running more workshops. Please note, you only need to attend one of each of the workshops to complete the entire toolkit.
To attend these two hour sessions you need to already be registered with the DSPToolkit and have your ICO registration in place.

These sessions will take place on:

  • Staffing and Policies & Procedures Workshop. Wednesday 19 May at 11.00am. Registration.
  • Data Security and IT Systems Workshop. Thursday 20 May at 11.00am. Registration.
  • Staffing and Policies & Procedures. Wednesday 26 May at 11.00am.  Registration.
  • Data Security and IT Systems Workshop. Thursday 27 May at 11.00am. Registration.
  • Data Security and IT Systems Workshop. 2 June at 11.00am. Registration.
  • Staffing and Policies & Procedures. 3 June at 11.00am. Registration.
  • Staffing and Policies & Procedures. 9 June at 11.00am. Registration.
  • Data Security and IT Systems Workshop. 10 June at 11.00am. Registration.
  • Staffing and Policies & Procedures. 23 June at 11.00am. Registration.
  • Data Security and IT Systems Workshop. 24 June at 11.00am. Registration.
  • Data Security and IT Systems Workshop. 30 June at 11.00am. Registration.
  • Staffing and Policies & Procedures. 1 July at 11.00am. Registration.

A local DSPT helpline is operating Monday to Friday from 2.00pm to 5.00pm on 01626 912790. You can also email

Free Digital Skills training programme for new and existing care staff

New and existing health and social care staff in Devon and Somerset are now able to register for a free 12-week training programme, starting in January. Boost your career, enhance your employability, gain new confidence and motivation. This is an opportunity for care staff to invest in their digital skills. The programme has been designed to help you to become fluent with digital tools, enhancing the amazing work that you do. Find our more and register.

Infection Prevention Control & PPE Training

NHS Devon CCG is offering daily training under the National Getting It Right First Time programme. Online training takes the form of a 2 hour interactive session delivered by trainers from the CCG clinical team. The training is being offered as part of a national programme of support for care homes, domiciliary care providers and supported living providers. The CCG are also offering the option of face to face interactive training session within the provider setting.

The group size for each session will be small to facilitate interaction and demonstration of correct PPE use.

To register please go to Eventbrite.

Once registered you will receive an invitation to join a session via Microsoft teams and it is imperative that you complete the pre session reading attached to your ticket.
It is also essential that you have the correct PPE available for the session as detailed on your ticket. Please speak to your line manager if you do not have this and they will be able to arrange this for you in advance.

Face to face training sessions can be arranged by emailing

Once we receive your email request for training a member of our team will contact you to arrange a training session.

Recordings of various webinars

Recordings of various webinars


New Bulk Upload spreadsheet for day care, home care and supported living

The current spreadsheet being used to register coronavirus tests by day care, home care and supported living providers will be replaced by a new Bulk Upload spreadsheet from NHS Test and Trace on Thursday 1 July. The new spreadsheet will replace the  existing one which providers will not be able to use after that date.

NHS Test and Trace will be hosting a webinar on how to use the new spreadsheet on Thursday 1 July at 1.00pm.

EU Settlement Scheme webinars

The Association of Directors of Adult Social Services (ADASS) has organised a series of webinars to help you get more information on the EU settlement scheme, so you can assist people who use your services to submit their application.

The COVID vaccine and people with learning disabilities, autism or poor mental health

This webinar, taking place on Thursday 24 June from 1.30pm to 2.30pm, will explore strategies for ensuring that people with learning disabilities and/or autism, and people with poor mental health including serious mental health have access to quality vaccine information and services.

New e-learning covers good cleaning practices

Health Education England’s new Cleaning for confidence e-learning programme builds on staff knowledge and awareness of good cleaning practices and preventing the spread of COVID-19 and other infections in clinical and non-clinical settings.

Introducing a new podcast series for managers in social care hosted by Skills for Care

Invited guests join Skills for Care colleagues to celebrate the role of managers in social care. Download the ‘Care Exchange’ app to never miss an episode.

FREE E-Learning courses for care providers through SCIE

Some FREE health and social care e-learning resources designed for care providers, which have been produced for frontline staff by subject experts and digital design professionals.

Whole care home testing webinar

The Department of Health and Social Care are hosting a webinar each weekday, in the morning and afternoon on the whole home swab testing process.

The Department of Health and Social Care strongly recommends them for care homes about to receive their test kits, but anyone from an eligible care home yet to carry out whole care home testing can attend one.
More dates / times are added all the time.

Please register to access the webinar.

Guidance, advice and support for Care Managers – communication from Public Health England

The following links take you to a series of presentations each lasting about 15 minutes, these will help you to prevent and prepare for an outbreak of COVID-19:

Part 1 Intro
What is COVID-19, Key guidance, Social distancing, Shielding and self-isolation and Recognising a case
Part 3 Admissions and isolation Practices
Transmission based infection control precautions, New admissions, Managing isolation safely and Recognising and reporting an outbreak
Part 4 Personal Protective Equipment
Putting on and removing PPE

Please view the presentations and if you have any questions please email marked for the attention of Penny Edwards and Pete Smith.

Skills for Care webinars

Skills for Care has developed a series of 30-minute recorded webinars on a range of topics to support managers in adult social care during the COVID-19 pandemic.

Subjects include: essential training, human resources (HR) (supported by ACAS), attracting workers, using digital technology, motivating staff, with more issues being added, please access the webinars here.

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