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Supporting health and social care providers in Devon

Webinars, online meetings and learning


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Key COVID-19 information sources

If you have any specific issues or questions that you would like to raise please do so as follows:

Free access to Microsoft Teams using NHSmail

In order to access online support from the NHS, providers must have an NHSmail account. The usual requirements for such accounts have been relaxed by NHS Digital and providers can have a recognised secure email system which will allow patient identifiable data to be shared with healthcare services, plus access to Microsoft Teams for video-conferencing and related activities.

The NHSmail account request process, including support with applications, is detailed on the Digital Social Care website.


Employee Assistance Programme Awareness Sessions

We are running awareness sessions about the Employee Assistant Programme (EAP) that is now available for all adult social care providers in Devon. Free and confidential information, support and counselling service – available 24 hours 7 days a week 365 days a year.

The Managers sessions include information about the managers advice line and an introduction to the EAP. The All Staff sessions are available for everyone from managers to support staff and is an in-depth look about the EAP offer.

6 July – Managers EAP Awareness Sessions, 9:30 am to 10:00 am or 3:00 pm to 3:30 pm

7 July  – All Staff EAP Awareness Session, 9:30 am to 10:00 am or 3:00 pm to 3:30 pm

How to join? Just email Workforcetraining& and we’ll send an meeting invite.

Care home locality support meetings

July Care Home Locality Forums

The next round of Care Home Locality forums:

East – Tuesday 19 July, 10-11am

South & West combined – Wednesday 20 July, 1.30-3pm

North – Thursday 21 July, 3-4pm

These forums are engagement opportunities for care home providers and their registered managers, to meet with DCC Market Management Team and the locality Assistant Director/Social Care Operational team to discuss and share local concerns, topics of interest and hear about the latest market support. You can view all of the previous meeting minutes in the online library. If you have not received the calendar invite please email stating which locality meeting you would like to receive invites for (North, East or South & West).

September Care Home Locality Forums

East:   Tuesday 27 September 2022,

South and West: Wednesday 28 September 2022,  1.30pm-3.00pm

North:  Thursday 29 September 2022,

November Care Home Locality Forums

East: Tuesday 22 November 2022, 1.30pm-2.30pm

South and West: Wednesday 23 November 2022, 1.30pm-3pm

North, Thursday 24 November 2022, 3pm-4pm

January Care Home Locality Forums

East: Tuesday 24 January 2023, 10am-11am

South and West: Wednesday 25 January 2023, 1.30pm-3pm

North: Thursday 26 January 2023, 3pm-4pm

March Care Home Locality Forums

East: Tuesday 21 March 2023, 10am-11am

South and West: Wednesday 22 March 2023, 1.30pm-3pm

North: Thursday 23 March 2023, 3.30pm-4.30pm

Restore 2 training

Remote training led by clinical training staff. Short pop-up sessions providing knowledge in key competencies. To book please email:

  • Oral care: 29 June
  • Pressure ulcer prevention: 29 June
  • Nutrition and assisted feeding: 29 June

Calling all Care Homes! New County Care Home Forum 

We are pleased to announce the launch of a new Devon County Care Home Forum starting on Tuesday 28 June, 2-3pm.  An open invitation to all care homes within the Devon County Council footprint to regularly meet with Devon’s Market Management Team, CCG, commissioners and other professionals to share information on key topics of interest and concern, hear about and get involved in care home commissioning work and find out more about other key national and local care home priorities.

The first agenda item we have agreed is Hospital Discharge, with Sally Robins, Quality Improvement Turnaround Director, NHS Devon Clinical Commissioning Group telling us more about the hospital discharge work she is leading on.

We will be working with DCHC (Devon Care Home Collaborative) to finalise the agenda.

To join the first meeting click on this link and we look forward to seeing you all there.

Future meeting dates to be confirmed soon and shared in the PEN newsletter and PEN website.

Monthly locality based meetings for personal assistants

Following the feedback from a  recent survey  to our PA and microprovider market, DCC Market Management Team will be hosting monthly locality based meetings. These sessions will be an opportunity for providers to ask questions, meet the team, and share information. Each month will be centred around a theme that emerged from provider responses in the survey – in May we will be discussing training and support, and will be joined by Proud to Care colleagues.

Meeting schedule


  • North – Tuesday 19th July 2:00 to 2:40pm joining link Passcode NorthPA
  • East – Tuesday 19th July 3:00 to 3:40pm joining link Passcode EastPA
  • South & West – Tuesday 19th July 4:00 to 4:40pm joining link Passcode SWPA


Fully funded Oral Health training for adult social care across South West

Programme currently funded until March 2023. Delivery team is made up of a SALT, Community Nurse, Dental Therapist and Dental Hygienist. Flexible delivery models from face to face to virtual. Follow up support/sessions offered as part of programme.

If you are interested please contact: or

Training for Dementia Care - fully funded course for South West care homes

Opportunity for each care home in Devon, Cornwall and Somerset to send up to two staff on this 12-week fully funded training course which aims to enhance dementia care.

Find out more and sign up here.

UK Health Security Agency - support with changes to guidance

The Health Protection Team hosts a weekly 3.00pm Friday webinar for all Social Care providers, to discuss any guidance changes and non-urgent questions. Dial in details below:

Microsoft Teams meeting

Join on your computer or mobile app

Click here to join the meeting

Or call in (audio only)

+44 20 3443 6291,,179969589# United Kingdom, London

Phone Conference ID: 179 969 589#


FREE training for care professionals designed to support them recognise soft signs and escalate concerns of a deteriorating patient using SBARD.

For more information and to register please visit the Blue Stream Academy website.

Free Maths and English support

Free to all social care staff – help for those wishing to take Functional Skills in Maths and/or English. Support for functional skills as requirements for learners undertaking an apprenticeship. For more information please see bksb for NHS and Social Care workers. If you would like to sign up for a consultation, please email bksb

Free online health literacy course

Health Education England has developed a free, 35 minute, online health literacy course, designed for anyone working with or supporting patients, families and carers. Sign up for the online health literacy course on the NHS e-learning for healthcare platform. Find out more about improving Health Literacy.

Free infection control e-learning course

Infection prevention and control are essential to prevent the spread of coronavirus. This video-based course for care providers in care homes and home care will teach you about the spread of infection and what you can do to protect both yourself and the people you care for.

To register please visit the Social Care Institute for Excellence website.

Capacity Tracker: Provider Training Sessions – April/May 22

We have set up a number of 30 minute training sessions throughout April and May.

These sessions are for people who are new to the Capacity Tracker, or for those who need clarification on information they need to input.

The sessions will cover how to register and log onto the Capacity Tracker, where to update information and how to find additional help.

The sessions are a repeat, therefore you would only need to attend one session.

Capacity Tracker training session dates.

New e-learning covers good cleaning practices

Health Education England’s new Cleaning for confidence e-learning programme builds on staff knowledge and awareness of good cleaning practices and preventing the spread of COVID-19 and other infections in clinical and non-clinical settings.

FREE E-Learning courses for care providers through SCIE

Some FREE health and social care e-learning resources designed for care providers, which have been produced for frontline staff by subject experts and digital design professionals.

Whole care home testing webinar

The Department of Health and Social Care are hosting a webinar each weekday, in the morning and afternoon on the whole home swab testing process.

The Department of Health and Social Care strongly recommends them for care homes about to receive their test kits, but anyone from an eligible care home yet to carry out whole care home testing can attend one.
More dates / times are added all the time.

Please register to access the webinar.

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