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Supporting health and social care providers in Devon

Resources supporting resilience, recovery and wellbeing

Last Updated 15:23pm, 15 July 2021


Introduction

If you have any specific issues or questions that you would like to raise please do so as follows:

Staff wellbeing resources

To support you and your care staff recover, build resilience and manage your wellbeing, we have pulled together in one place what we think are some of the most effective sources of support. We want to be a trusted source of information, advice, and guidance, signposting you to both local and national resources to help you support each other and maintain your wellbeing and mental health. We aim to maintain the information, updating it over time to reflect new offers of support, incorporate your feedback and share good practice on what has worked well for you.

The support framework is based on three tiers.

  • Tier 1: Self Care – Ideas, activities, apps and resource links for helping yourself
  • Tier 2: Team and Peer Support – Ideas and resource links for supporting each other, including bereavement support
  • Tier 3: Professional / Urgent Support – Resource links for when additional support is needed

Credits to the Isle of Wight Ethics Group for the support framework “Guide to supporting care providers and social care staff” (2020) and Devon Partnership NHS Trust resource pack “Supporting the emotional wellbeing of care home staff during the COVID-19 pandemic” (May 2020), used to develop the following resources.

Self Care

Ways to supporting your wellbeing

  • Talkworks is a free, confidential, NHS talking therapy service for people aged 18yrs+ in Devon (excluding Plymouth) who may be struggling with low mood, anxiety, worry or stress. The service is open to independent providers and is currently offering a priority wellbeing service to NHS and Social Care staff. TALKWORKS offer evidence-based Cognitive Behavioural Therapy and a number of other forms of treatment to people struggling with a common mental health problem. The service is easy to access by self-referral, either through the website (and click on the keyworker option), or by calling 0300 555 3344.
  • Devon Wellbeing Hub. In response to COVID-19 a network of 40 Wellbeing Hubs are being established across England, to offer support to people working in key sectors most affected by the pandemic. The newly launched Devon Wellbeing Hub is available to anyone working in Devon in healthcare, social care or the police in Devon. This includes independent providers, and is not only for clinicians. Anyone working in these sectors can contact the Hub. If you are struggling with any aspect of your wellbeing (not just mental wellbeing) you can contact the Hub and you will be offered a 1:1 appointment with a trained clinician via phone or video call. The appointment will help determine your wellbeing needs, and the clinician will help you to produce a Colleague Wellbeing Plan, which will describe all the services and resources across Devon that could help to meet your needs. In addition the clinician will be able to refer you into any formal services which you may need. You can self-refer to the service on 0300 303 5455 or by emailing dpt.devonwellbeing@nhs.net. The Hub is open from 9:00am to 4:30pm Monday to Friday.
  • Our Frontline is a partnership between Shout, Samaritans, Mind, Hospice UK and The Royal Foundation of the Duke and Duchess of Cambridge. It offers round the clock, one to one practical and non-judgmental support from trained volunteers to all workers who have been on the frontline of the COVID pandemic. To get support if you work in social care, with problems ranging from feeling overwhelmed or stressed to coping with bereavement – text FRONTLINE to 85258 any time or call 0800 069 6222 from 7:00am to 11:00pm. For specific trauma and bereavement support call 0300 303 4434 from 8:00am to 8:00pm, 7 days a week. There are also links to various resources, tips and ideas on looking after your mental health on the Our Frontline website.
  • Mental Wellbeing and Health support for care workers. The Care Workers Charity is offering care workers a series of up to 10 support sessions with a qualified therapist, delivered by Red Umbrella.  The support sessions are available to people employed in the UK social care sector in a role that is involved in or supports the provision of adult, elderly or disability care, such as Residential social care, Domiciliary/home care, Supported Living, Day care and Private care /Personal Assistants.  You can find more information about the support, additional eligibility criteria, and how to apply on the charity’s website. Applications can take up to two working weeks to assess and process.
  • Every Mind Matters gives expert advice, practical tips, videos and information about how to look after your mental health and wellbeing.
  • Mind for better mental health provides information for taking care of your wellbeing, explaining the difficult emotions you might be feeling with tips on how to manage these and coping with going into work during coronavirus.
  • Keeping well for Health and Care workers is a series of NHS led webinars focused on supporting the emotional health and wellbeing of health and care workers whilst they are looking after others. Topics covered include: managing wellbeing, preventing burnout, coping with stress, anxiety and burnout and sleeping better.
  • The NHS Live Well and NHS mental health websites contain information for supporting your mental health and wellbeing. You can find advice, tips and tools to help you make the best choices about your health and wellbeing, learn about the five ways to mental wellbeing (Connect, Be active, Take Notice, Learn and Give), and read about common feelings and symptoms and things you can do to help manage them.
  • Money Advice Service. If you or your relatives have been financially affected by COVID-19, you can access lots of information and guides from their Coronavirus Money Guidance website. Support is also available via the webchat direct from the website or you can call 0800 138 1677 between Monday and Friday from 8.00am to 6.00pm.
  • National Debt Line. The service offers free, confidential and independent advice and support on dealing with debt problems.
  • Money Saving Expert offers various coronavirus guides providing you with ‘need to know’ information such as finance and bills help, Universal Credit and Benefits and Life-in-Lockdown help.
  • Step Change Debt Charity offers a range of guides whether money worries are getting you down, you are scared you could lose your job or you are struggling to pay the bills.

Supporting each other - team and peer support

Resources for supporting your staff

  • Staff and safety culture support materials. Public Health England produced hints and tips to help inform potentially difficult but crucial conversation lines on the control of COVID-19, including information which can be put on lanyards.
  • Workplace support service. Devon Wellbeing Hub – For teams who are struggling, managers will be able to make a request for direct support for their team.  Led by a clinical psychologist, a needs assessment will take place following the request.  Support will be tailored to the specific needs of each team and may include reflective practice, supervision and coping strategies to help improve the psychological wellbeing of the team.  Team referrals can be made by calling 0300 303 5455 or by emailing dpt.devonwellbeing@nhs.net.  The Hub is open from 9:00am to 4:30pm Monday to Friday.
  • Hope Programme. This is a course aimed at staff who are perhaps feeling anxious, stressed, overwhelmed, low in mood or who are just feeling that they would like some support and time to focus on their own mental health and wellbeing. Whilst the support is individual based, you may feel that a number of your staff team might benefit from it. Currently there is the offer of online versions of the programme; either a self-paced Digital Hope course or a virtual Hope course delivered live using Microsoft Teams. For more information and to register interest in attending an upcoming course, email the Hope team at hope.devon@nhs.net, contact the HOPE Coordinator, complete and submit a course booking form or phone 01803 210493.
  • Skills for Care resources for registered managers. As part of their workforce wellbeing offer, Skills for Care has published information and resources for registered managers to support their own wellbeing and that of their staff. They offer a dedicated webpage for registered managers, support over 150 registered manager peer networks across England (including via Whatsapp and a national Facebook group) and run a COVID-19 Advice Line (phone 0113 241 1260, email RMAdvice@skillsforcare.org.uk) to help registered managers navigate the latest guidance. They also provide a series of 30-minute recorded webinars which offer practical support and ideas to look after yourself and support your teams wellbeing.
  • Social Care Institute for Excellence. Learning and sharing practice examples from the sector that highlight ways providers have supported their staff during periods of crisis and in a broader COVID-19 context.
  • Mind for better mental health provides information and resources for managers on taking care of their staff.
  • Health and wellbeing of the adult social care workforce. National government advice for those working in adult social care on managing your own mental health and how employers can take care of the wellbeing of their staff during the coronavirus outbreak.

Bereavement Support

  • Hospice UK. The service have launched a new confidential counselling, trauma and bereavement helpline with specially trained staff available to support you with bereavement and wellbeing issues relating to loss experienced through your work. It is for all NHS and care sector staff and emergency service workers. The helpline is available seven days a week, from 8.00am to 8.00pm by calling 0300 303 4434. Hospiscare Devon have also put together a practical guide for relatives and carers after someone has died during the COVID-19 pandemic.
  • Cruse bereavement support are offering both national and local COVID-19 bereavement support. Phone the National Helpline on 0808 808 1677, the local Devon Helpline on 0300 330 5466 or email devon@cruse.org.uk for support or visit the Cruse website for more information.
  • Marie Curie Support Line providing practical, emotional and financial information and support on all aspects of end of life care, including bereavement support.  Call for free on 0800 090 2309. Lines are open 8:00am to 6:00pm Monday to Friday, and 11.00am to 5.00pm on a Saturday.  In addition is the Helper Service.  The service supports anyone with a terminal illness aged 18 or over and their family.  The service provides practical help, companionship and emotional support, a break for families and carers, information on further support available and bereavement support.  The local Marie Curie Helper service can be accessed by phoning 0800 304 7412 or by emailing southwesthelper@mariecurie.org.uk.  Marie Curie Marie Curie also offer a number of online resources accessible at any time, including a new online information hub  about end of life care during coronavirus, a palliative care knowledge zone, and bereavement resources to help people cope emotionally as well as handle the practical side of losing someone.
  • Devon bereavement support. A growing round up of bereavement support throughout the county.
  • Workforce bereavement. National guidance and bereavement resources for the social care workforce.

Professional urgent support

The signs that signal someone could benefit from additional support:

  • If they have frequent changes to mood or have a persistently low mood
  • If they are withdrawing from people (close family, friends or work colleagues)
  • If their symptoms are impacting on daily living and they are not taking care of themselves like they usually would
  • If they experience ongoing anxiety and/or excessive worry
  • If they feel unable to cope or out of control
  • If their emotional and physical symptoms do not resolve over time.

If you or the person is experiencing stress, anxiety or depression, which is seriously affecting daily life, then it’s important that you or the person speak to your GP. They can help to identify the best ways to get help and support.

Resources for when additional support is needed

  • Devon Partnership Trust Helpline. Call the First Response Service on 0808 196 8708. The service is available 24hrs per day, seven days a week, 365 days a year.
  • The Samaritans have launched a new wellbeing support line specifically for Health and Social Care workers and volunteers based in England and Wales. All calls are answered by trained Samaritan volunteers, who provide confidential, non-judgmental support. The support line is open 7.00am to 11.00pm, seven days a week and you can call for free on 0800 069 6222. This new line is in addition to the Samaritans normal phone line of 116 123, which is free to call and available 24hrs a day, 365 days a year or their email jo@samaritans.org which has a response time of 24 hours.
  • The Ask for ANI codeword scheme allows those at risk or suffering from domestic abuse to discreetly signal to pharmacy staff that they need help accessing support. The pharmacy worker will off a private space where they can understand if the victim needs to speak to the police or would like help to access support services, such as a national or local domestic abuse helpline. For more information please visit ‘Domestic abuse: get help during the coronavirus outbreak’.
  • The Moorings @ Devon crisis café offers a safe, non-judgmental and non-clinical environment, where information and emotional support from trained professionals is provided if you are in crisis or feel you are heading towards a crisis situation. The service is available to anyone aged 16+ in the Devon area from three locations in Barnstaple, Exeter and Torquay. Support can be provided face to face or via video chat. The service asks that you contact them first to book to attend. See above link for contact details.

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