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Supporting health and social care providers in Devon

Wellbeing (COVID-19)

Last Updated 10:23am, 31 August 2021


Key COVID-19 information sources

If you have any specific issues or questions that you would like to raise please do so as follows:

Staff wellbeing resources

To help managers and care staff to recover, build resilience and manage wellbeing, here are some sources of support we think are most effective.
Our support framework has three tiers.

  • Tier 1: Self Care –for helping yourself
  • Tier 2: Team and Peer Support – for supporting each other, including with bereavement
  • Tier 3: Professional / Urgent Support – for when additional support is needed.

Published with thanks to the Isle of Wight Ethics Group and Devon Partnership NHS Trust.

Self Care

Ways to support individual wellbeing

  • Talkworks a free, confidential, NHS talking therapy service for people aged 18yrs+ in Devon (excluding Plymouth) who may be struggling with low mood, anxiety, worry or stress.
  • Devon Wellbeing Hub is available to anyone working in Devon in health or social care. If you are struggling with any aspect of your wellbeing you can contact the Hub and be offered a 1:1 appointment with a trained clinician via phone or video call. The clinician will help you to produce a Colleague Wellbeing Plan which will describe services and resources that could help meet your needs and the clinician will be able to refer you into any formal services you require.
  • Our Frontline offers one to one practical and non-judgmental support from trained volunteers to all workers who have been on the COVID-19 frontline. To get support text FRONTLINE to 85258 any time or call 0800 069 6222 from 7am to 11pm. For specific trauma and bereavement support call 0300 303 4434 from 8am to 8pm, 7 days a week.
  • The Care Workers Charity is offering care workers a series of up to 10 support sessions with a qualified therapist, delivered by Red Umbrella. The support sessions are available to independent providers who can apply via the charity’s website. Applications can take up to two working weeks to assess and process.
  • Every Mind Matters gives expert advice, practical tips, videos and information about how to look after your mental health and wellbeing.
  • Mind for better mental health provides information for taking care of your wellbeing, explaining difficult emotions you might be feeling with tips on how to manage these and coping with going into work during COVID-19.
  • Keeping well for Health and Care workers is a series of NHS-led webinars focused on supporting the emotional health and wellbeing of health and care workers whilst they are looking after others.
  • The NHS Live Well and NHS mental health websites contain information for supporting your mental health and wellbeing.

Supporting each other - team and peer support

Resources for supporting your staff

  • Public Health England produced hints and tips to help inform potentially difficult but crucial conversation lines including information which can be put on lanyards.
  • The Devon Wellbeing Hub workplace support service offers help to teams who are struggling, which manager can request. Led by a clinical psychologist, a needs assessment will take place to tailor support to specific needs of each team and may include reflective practice, supervision and coping strategies to help improve team psychological wellbeing.
  • HOPE (Help Overcome Problems Effectively) course. This is aimed at staff who are perhaps feeling anxious, stressed, overwhelmed, low in mood or who are just that they would like some time to focus on their own mental health and wellbeing. Online versions of the programme are either a self-paced Digital HOPE course or a virtual HOPE course live on Microsoft Teams. For more information email hope.devon@nhs.net, contact the HOPE Coordinator, complete and submit a course booking form or phone 01803 210493.
  • Skills for Care has resources for registered managers to support their own wellbeing and that of their staff. There is a dedicated webpage for registered managers, over 150 registered manager peer networks via WhatsApp and Facebook, a COVID-19 Advice Line on 0113 241 1260 and emails can be sent to: RMAdvice@skillsforcare.org.uk to help registered managers navigate the latest guidance. They also provide a series of 30-minute recorded webinars which offer practical support and ideas to look after yourself and support your teams.
  • Social Care Institute for Excellence has published Learning and sharing practice examples that highlight ways providers have supported their staff during periods of crisis and in a broader COVID-19 context.
  • Mind for better mental health provides information and resources for managers on taking care of their staff.
  • National government advice is available on managing your own mental health and how employers can take care of staff wellbeing during the COVID-19.

Bereavement Support

  • Hospice UK have a confidential counselling, trauma and bereavement helpline with specially trained staff available to support you with bereavement and wellbeing issues relating to loss experienced through your work. It is for all NHS and care sector staff seven days a week, 8am to 8pm on 0300 303 4434. Hospiscare Devon have also put together a practical guide for relatives and carers after someone has died during the COVID-19 pandemic.
  • Cruse bereavement support offer both national and local COVID-19 bereavement support. The National Helpline is 0808 808 1677, the Devon Helpline is 0300 330 5466. You can also email devon@cruse.org.uk
  • Marie Curie Support Line provides practical, emotional and financial information and support on all aspects of end of life care, including bereavement support. Call free on 0800 090 2309 from 8am to 6pm Monday to Friday and from 11am to 5pm on Saturday. The Helper Service also supports anyone with a terminal illness aged 18 or over and their family. The service provides practical help, companionship and emotional support, a break for families and carers, information on further support available and bereavement support. The local Marie Curie Helper service can be accessed by phoning 0800 304 7412 or by emailing southwesthelper@mariecurie.org.uk. Online resources include an information hub, a palliative care knowledge zone and bereavement resources.
  • Here is a growing round up of bereavement support throughout the county.
  • Here is National guidance and bereavement resources for the social care workforce.

Professional urgent support

The signs that signal someone could benefit from additional support:

  • If they have frequent changes to mood or have a persistently low mood
  • If they are withdrawing from people (close family, friends or work colleagues)
  • If their symptoms are impacting on daily living and they are not taking care of themselves like they usually would
  • If they experience ongoing anxiety and/or excessive worry
  • If they feel unable to cope or out of control
  • If their emotional and physical symptoms do not resolve over time.

If you or the person is experiencing stress, anxiety or depression, which is seriously affecting daily life, then it’s important that you or the person speak to your GP. They can help to identify the best ways to get help and support.

Resources for when additional support is needed

  • Devon Partnership Trust Helpline First Response Service on 0808 196 8708 available 24 hours a day, seven days a week, 365 days a year.
  • The Samaritans have a wellbeing support line specifically for health and social care workers and volunteers. All calls are answered by trained Samaritan volunteers from 7am to 11pm, seven days a week for free on 0800 069 6222. This line is in addition to the Samaritans normal phone line of 116 123, which is free to call and also available at all times, while the email jo@samaritans.org has a response time of 24 hours.
  • The Ask for ANI codeword scheme allows those at risk or suffering from domestic abuse to discreetly signal to pharmacy staff that they need help accessing support, with pharmacy staff able to offer a private spaces. Please visit ‘Domestic abuse: get help during the coronavirus outbreak’.
  • The Moorings @ Devon crisis café offers a safe, non-judgmental and non-clinical environment, where information and emotional support from trained professionals is provided if you are in crisis or feel you are heading towards a crisis situation. The service is available to anyone aged 16+ from locations in Barnstaple, Exeter and Torquay. Support can be provided face to face or via video chat. The service asks that you contact them first to book to attend using the above link.

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