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Supporting health and social care providers in Devon

Resources supporting resilience, recovery and wellbeing

Last Updated 9:23am, 1 March 2021


Introduction

If you have any specific issues or questions that you would like to raise please do so as follows:

Staff wellbeing resource pack

To support you and your care staff recover and build resilience, we have pulled together in one place what we think are some of the most effective sources of support, and have assembled them into a pack you can print off, as well as hosting the links below.

Self Care

Steps for supporting your wellbeing

Tips from Headway Devon and other steps you can take to support your wellbeing.

Activities to support your wellbeing

Apps for supporting your wellbeing

Links to several useful apps (also available on your mobile phone via your app store) which can support your wellbeing at this time.

  • Talkworks. A free, confidential NHS talking therapy service for people aged 18yrs+ in Devon (excluding Plymouth). The service is open to independent providers and is currently offering a priority wellbeing service to NHS and Social Care staff. Staff can get two or three sessions delivered by telephone or video conference link. The service is easy to access by self-referral; either through the website – click on the keyworker option or by calling 0300 555 3344.
  • Our Frontline. This is a partnership between Shout, Samaritans, Mind, Hospice UK and The Royal Foundation of the Duke and Duchess of Cambridge. It offers round the clock, one to one support from trained volunteers, by phone or text. To get support if you work in social care – text FRONTLINE to 85258 any time or call 0300 131 7000 from 7.00am to 11.00pm. There are also resources, tips and ideas on looking after your mental health.
  • Every Mind Matters gives expert advice, practical tips, videos and information about how to look after your mental health and wellbeing.
  • Mind for better mental health provides information for taking care of your wellbeing, explaining the difficult emotions you might be feeling with tips on how to manage these and coping with going into work during coronavirus.
  • Keeping well for Health and Care workers is a series of NHS led webinars focused on supporting the emotional health and wellbeing of health and care workers whilst they are looking after others. Topics covered include: managing wellbeing, preventing burnout, coping with stress, anxiety and burnout and sleeping better.
  • The NHS mental health and wellbeing website contains additional information for supporting your own mental health and wellbeing. You can learn about the five ways to mental wellbeing: Connect, Be active, Take Notice, Learn and Give.
  • Money Advice Service. If you or your relatives have been financially affected by COVID-19, you can access lots of information and guides from their Coronavirus Money Guidance website. Support is also available via the webchat direct from the website or you can call 0800 138 1677 between Monday and Friday from 8.00am to 6.00pm.
  • National Debt Line. The service offers free, confidential and independent advice and support on dealing with debt problems.
  • Money Saving Expert offers various coronavirus guides providing you with ‘need to know’ information such as finance and bills help, Universal Credit and Benefits and Life-in-Lockdown help.
  • Step Change Debt Charity offers a range of guides whether money worries are getting you down, you are scared you could lose your job or you are struggling to pay the bills.

Supporting each other - team and peer support

Resources for supporting your staff

  • Workplace support service. The Devon Partnership Trust Psychology and Psychological Therapies team is offering support to help teams who are experiencing difficulties following distressful and stressful events arising from COVID-19. Requests for support from this service, available 8.00am to 8.00pm, seven days a week, can be made by emailing dpt.od@nhs.net. This can include group debrief of up to three sessions for care providers.
  • Hope Programme. This is a course aimed at staff who are perhaps feeling anxious, stressed, overwhelmed, low in mood or who are just feeling that they would like some support and time to focus on their own mental health and wellbeing. Whilst the support is individual based, you may feel that a number of your staff team might benefit from it. Currently there is the offer of online versions of the programme; either a self-paced Digital Hope course or a virtual Hope course delivered live using Microsoft Teams. For more information and to register interest in attending an upcoming course, email the Hope team at hope.devon@nhs.net, contact the HOPE Coordinator, complete and submit a course booking form or phone 01803 210493.
  • Skills for Care resources for registered managers. As part of their workforce wellbeing offer, Skills for Care has published information and resources for registered managers to support their own wellbeing and that of their staff. They offer a dedicated webpage for registered managers, support over 150 registered manager peer networks across England (including via Whatsapp and a national Facebook group) and run a COVID-19 Advice Line (phone 0113 241 1260, email RMAdvice@skillsforcare.org.uk) to help registered managers navigate the latest guidance. They also provide a series of 30-minute recorded webinars which offer practical support and ideas to look after yourself and support your teams wellbeing.
  • Social Care Institute for Excellence. Learning and sharing practice examples from the sector that highlight ways providers have supported their staff during periods of crisis and in a broader COVID-19 context.
  • Mind for better mental health provides information and resources for managers on taking care of their staff.
  • Health and wellbeing of the adult social care workforce. National government advice for those working in adult social care on managing your own mental health and how employers can take care of the wellbeing of their staff during the coronavirus outbreak.

Bereavement Support

  • Hospice UK. The service have launched a new confidential counselling and bereavement helpline with specially trained staff available to support you with bereavement and wellbeing issues relating to loss experienced through your work. It is for all NHS and care sector staff. The helpline is available seven days a week, from 8.00am to 8.00pm by calling 0300 303 4434. Hospiscare Devon have also put together a practical guide for relatives and carers after someone has died during the COVID-19 pandemic.
  • Cruse bereavement support are offering both national and local COVID-19 bereavement support. Phone the National Helpline on 0808 808 1677 or the local Devon Helpline on 0300 330 5466 for support or visit the Cruse website for more information.
  • Marie Curie Companions emotional and bereavement support for care homes. This is a free one-to-one emotional support service for managers and staff dealing with the death of residents in their care homes. It aims to provide emotional support and comfort, reduce stress levels, help build resilience and provide staff with another resource to offer residents and their families. To access the service phone 0800 304 7412 or email southwesthelper@mariecurie.org.uk. Marie Curie are also offering a number of online resources accessible at any time, including a new online information hub about end of life care during coronavirus and a palliative care knowledge zone.
  • Devon bereavement support. A growing round up of bereavement support throughout the county.
  • Workforce bereavement. National guidance and bereavement resources for the social care workforce.

Professional urgent support

The signs that signal someone could benefit from additional support:

  • If they have frequent changes to mood or have a persistently low mood
  • If they are withdrawing from people (close family, friends or work colleagues)
  • If their symptoms are impacting on daily living and they are not taking care of themselves like they usually would
  • If they experience ongoing anxiety and/or excessive worry
  • If they feel unable to cope or out of control
  • If their emotional and physical symptoms do not resolve over time.

If you or the person is experiencing stress, anxiety or depression, which is seriously affecting daily life, then it’s important that you or the person speak to your GP. They can help to identify the best ways to get help and support.

Resources for when additional support is needed

  • Devon Partnership Trust Helpline. Call the First Response Service on 0808 196 8708. The service is available 24hrs per day, seven days a week, 365 days a year.
  • The Samaritans have launched a new wellbeing support line specifically for Health and Social Care workers and volunteers based in England and Wales. All calls are answered by trained Samaritan volunteers, who provide confidential, non-judgmental support. The support line is open 7.00am to 11.00pm, seven days a week and you can call for free on 0800 069 6222. This new line is in addition to the Samaritans normal phone line of 116 123, which is free to call and available 24hrs a day, 365 days a year or their email jo@samaritans.org which has a response time of 24 hours.
  • The Ask for ANI codeword scheme allows those at risk or suffering from domestic abuse to discreetly signal to pharmacy staff that they need help accessing support. The pharmacy worker will off a private space where they can understand if the victim needs to speak to the police or would like help to access support services, such as a national or local domestic abuse helpline. For more information please visit ‘Domestic abuse: get help during the coronavirus outbreak’.
  • The Moorings @ Devon crisis café offers a safe, non-judgmental and non-clinical environment, where information and emotional support from trained professionals is provided if you are in crisis or feel you are heading towards a crisis situation. The service is available to anyone aged 16+ in the Devon area from three locations in Barnstaple, Exeter and Torquay. Support can be provided face to face or via video chat. The service asks that you contact them first to book to attend. See above link for contact details.

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