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Supporting health and social care providers in Devon

Accessibility statement

How Devon County Council websites are organised

The Devon County Council ‘website’ is made up of many separate websites and services, covering different areas of our work. Each website has its own accessibility statement, to ensure we can properly describe the accessibility for each site or service.

This accessibility statement relates to the Provider Engagement Network website at and does not cover the wider family of Devon County Council websites.


This website is run by Devon County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser settings
  • zoom in up to 300% without the text spilling off the screen using browser settings
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

The My Computer My Way guide from AbilityNet is a step-by-step guide to help you make your device easier to use if you have a disability.


If you would like information on our website translated into another language, you may find one of the services listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.

Under some circumstances, for example, if you cannot read the information easily in English, you can request information in a different language from us. This includes British Sign Language, easy read or a foreign language. Please contact our customer service centre for advice.

How accessible is this website?

This website has been developed to be as accessible as possible. However, we know some parts of this website aren’t fully accessible:

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the contact details at the end of this statement.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us using the contact details at the end of this statement.

Feedback and contact details

For any enquiries about the accessibility of this website, you can contact us by:

  • emailing
  • calling 0345 155 1015 and asking for the ‘Digital Communications Team’
  • post at Digital Communications Team (G32), County Hall, Topsham Road, Exeter, Devon EX2 4QD

British Sign Language users can contact us using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Devon County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Principle 1: Perceivable


Some older documents are not accessible in several ways including missing text alternatives and missing document structure.

A few PDF documents published since September 2018 aren’t fully accessible to screen reader software. These are being reviewed and will be accessible as soon as possible. Any new PDFs or Word documents we publish will meet accessibility standards.

Principle 2: Operable

Guideline 2,4 Navigable (Accessibility problem 2.4.3, 2.4.7)

Some content may be difficult to navigate using a screen reader. Some controls do not change appearance when selected. This includes online forms.

Users who navigate the website using their keyboard will find it hard to access the cookie banner and the information provided in our feedback tab. Our feedback is gathered using a third-party platform and we have asked our provider to review the accessibility of their service.

Principle 3: Understandable

Guideline 3, Predictable (Accessibility problem 3.2.2)

Our cookie banner does not have a recognisable ‘submit’ button. This is provided using a third-party platform and we have asked our provider to review the accessibility of their service.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. This site is primarily aimed at professionals working in the care industry. We’ve assessed these documents and believe that they do not provide essential information about the service that isn’t available through other accessible methods.

External links

This website may link to third-party, external websites or services that are not fully accessible.

What we’re doing to improve accessibility

We provide training to all content authors to ensure new content is accessible. We monitor this website regularly and we aim to address any issues promptly. We will review and update this statement accordingly.

Preparation of this accessibility statement

This statement was prepared on 9 September 2020 It was last reviewed on 19 September 2023.

This website was last tested on 19 September 2023. The test was carried out using a third-party automated service called Silktide.

A sample of 125 pages was tested.


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