All providers should be prioritising the most vulnerable people, using the prioritisation tool which Devon County Council has circulated. You will be advised when decisions are made to deprioritise individuals care and support. We also recognise that you may have to deprioritise individuals care and support to respond to staffing pressures in your own organisation. Continue reading…

If you are concerned for your own or someone else’s wellbeing due to care not being provided please follow the advice below: If the person has a direct payment they should speak either to their named care manager or to Care Direct. If the person has had no contact with the Council and needs advice Continue reading…

By their very nature those with dementia and Learning disabilities will struggle to retain the central government guidance about social isolation, social distancing, handwashing, presenting at primary care etc. This is a very new dictate and some members of our community will not be able to retain this information.  Social care’s role will be to Continue reading…

Please refer to the latest guidance on residential care provision. (17/3)

Please refer to the latest guidance on residential care provision.

Please follow national guidance. (24/3)

They should immediately self-isolate and follow government guidance. Please contact Public Health England for further advice. Read government guidance information and advice on payments to staff who are self-isolating. We strongly suggest that employers use their discretion around the need for medical evidence for a period of absence where an employee is advised to self-isolate Continue reading…

We recognise providers are well prepared to respond to the challenge of containing coronavirus and will have robust infection control measures which will have already been implemented. However, if the family still choose to cancel care visits and is able to support their loved one safely at home stopping the visit from care workers could Continue reading…

After following public health advice there would be no reason not to accept a new resident. Commissioners and relatives would, of course, want to assure themselves the recommended measures had been taken. Protocols for a resident wishing to leave would be no different than for any other reason. (15/3)

The presentation of need would determine hospitalisation. The latest guidance refers to policy around isolation. (15/3)