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Supporting health and social care providers in Devon

Supported living and extra care

Last Updated 12:00pm, 28 April 2021


If you have any specific issues or questions that you would like to raise please do so as follows:

National supported living guidance

The Government has published guidance for providers of supported living, covering safe systems of working including social distancing, respiratory and hand hygiene, enhanced cleaning and how infection prevention and control and personal protective equipment applies to those settings.

In addition, more detailed information is available in the infection prevention and control guidance.

Incentive payment for the submission of CHC Assessment paperwork

NHS Devon CCG have launched an initiative to pay care homes and supported living providers an ex-gratia incentive payment for the submission of CHC Assessment paperwork. This will apply to all assessments requested from 21/12/20 – 31/03/21 by the CHC Hubs / CHS Healthcare Team across Plymouth, Devon and South Devon & Torbay (NHS Devon CCG footprint).

This incentive applies to all care homes and supported living providers.

Testing for extra care and supported living settings

Extra care and supported living services now have the ability to register for regular COVID-19 testing. Regular retesting involves weekly staff testing and monthly resident testing. The guidance provides information on regular retesting for extra care and supported living services that meet the eligibility criteria.

To request the Onboarding process and register your organisation please email

Staff are also able to access tests through the Community Testing Sites.

The Department of Health and Social Care has announced that extra care and supported living services are now able to access the Rapid Lateral Flow Device (LFD) Testing, in addition to the existing Polymerase Chain Reaction (PCR) testing regime.

For high risk supported living and extra care setting, who qualify for LFD, please make your order for LFD tests for your organisation via GOV.UK.

Further information can be found via their extra care and supported living testing webinars and in the attached update.

If you are a supporting living provider or extra care provider not receiving weekly PCR testing please contact:

Housing with Support forum

The Housing with Support forum meets fortnightly on Wednesdays from 10am until 11am. It‘s a chance for organisations who provide supported living, enabling, extra care, shared lives and the homeless support services that are commissioned by DCC, to get together to discuss or raise any strategic or process issues rather than individual service users issues.
The main aim is to unblock any blocks we encounter when working across this market, escalate issues appropriately and basically join up our work better. If you deliver these services and would like to join the forum then please contact us:

Future forum dates in 2021: 5 May, 19 May, 9 June, 23 June, 7 July, 21 July, 4 August, 18 August, 1 September, 15 September, 29 September, 13 October, 27 October, 10 November, 24 November, 8 December.

Devon Housing with Support WhatsApp group

We would encourage all registered managers and owners to join the group using the online registration form.

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