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Supporting health and social care providers in Devon

Supported living, day services, enabling and extra care


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Supported living, day services, enabling and extra care

This page provides specific information and signposting for supported living, day services, enabling and extra care providers. Additional general guidance can be found on infection prevention control, reporting COVID-19 cases.

This page includes information on the following:

  • Infection prevention control tool and guidance on delivering safe care
  • Advice on prioritising care

Infection prevention and control (IPC) tool for supported living and extra care housing

CQC have adapted their care home IPC methodology to be used in community settings such as supported living and extra care. This tool has been developed to give assurance that providers are following best practice and working with other relevant agencies to keep people safe.

Delivering safe, face-to-face adult day care – SCIE guidance

As the restrictions of lockdown are eased, the Social Care Institute for Excellence’s (SCIE) guide aims to support care staff, day care managers, social workers, commissioners and providers, to restart or continue activities. It is focused on community-based day services, day centres (with and without personal care), including specialised day centre environments, and those with outdoor spaces.

Please sign up to receive updates from SCIE.

Keeping yourself safe

The Keeping yourself safe leaflet is available for domiciliary care providers. It shares best practice and measures to keep workers and service users safe.

Prioritising care

All providers should be prioritising the most vulnerable people. Providers can use DCC’s tool to support with this. Please see Business continuity planning and support.

If you are stepping down care, following your organisations RAG approach, you will need to advise DCC. Please refer to Business continuity planning and support .

Refusal of care delivery to service users with COVID-19

If a service user has COVID-19 and a care worker will not deliver care then, in the first instance, advice and reassurance should be offered to the care worker around the use of personal protection equipment. If they continue to be unwilling to provide care an alternative care worker should be identified if possible.

If no care worker is willing to attend then the provider should immediately escalate this to the COVID-19 Incident Management Team by emailing

The team will either try to arrange alternative care for the person in their home or take other action depending on the presenting risk.

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