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Supporting health and social care providers in Devon

Supported living

Last Updated 9:00am, 4 March 2021


If you have any specific issues or questions that you would like to raise please do so as follows:

National supported living guidance

The Government has published guidance for providers of Supported Living, covering safe systems of working including social distancing, respiratory and hand hygiene, enhanced cleaning and how infection prevention and control and personal protective equipment applies to those settings.

In addition, more detailed information is available in the infection prevention and control guidance.

Incentive payment for the submission of CHC Assessment paperwork

NHS Devon CCG have launched an initiative to pay care homes and supported living providers an ex-gratia incentive payment for the submission of CHC Assessment paperwork. This will apply to all assessments requested from 21/12/20 – 31/03/21 by the CHC Hubs / CHS Healthcare Team across Plymouth, Devon and South Devon & Torbay (NHS Devon CCG footprint).

This incentive applies to all care homes and supported living providers.

Changes to testing for extra care and supported living settings

The Department of Health and Social Care has announced that extra care and supported living services are now able to access the Rapid Lateral Flow Device (LFD) Testing, in addition to the existing Polymerase Chain Reaction (PCR) testing regime.

For high risk supported living and extra care setting, who qualify for LFD, please make your order for LFD tests for your organisation via GOV.UK.

Further information can be found via their extra care and supported living testing webinars and in the attached update.

If you are a supporting living provider or extra care provider not receiving weekly PCR testing please contact:

Community Providers use of Capacity Tracker

As you will know from communication sent by the Care Quality Commission last week, from 30 November 2020, domiciliary care services, extra care housing schemes and supported living schemes will start to report their COVID-19 information through Capacity Tracker rather than to the Care Quality Commission. The last CQC survey request form was sent on 27 November. The current set of questions from community care providers will remain unchanged for the moment.

Data from community care providers will be available to access on Capacity Tracker and we will continue to make it available through the ASC COVID-19 Tracker on LG Inform. Further detail on the transition is available. If you are having difficulties accessing the new system then please contact the help desk on 0191 691 3729 or email Capacity Tracker.

Housing with Support Forum

The Housing with Support Forum meets fortnightly on Wednesdays from 10am until 11am. It‘s a chance for organisations who provide supported living, extra care, shared lives and the homeless support services that are commissioned by DCC, to get together to discuss issues, overcome barriers, share the all good stuff that’s happening and test ideas. If you deliver these services and would like to join the forum then please contact us:

Future forum dates 2021: 17 February, 3 March, 17 March, 31 March, 14 April, 28 April.

Devon Housing with Support WhatsApp group

We would encourage all registered managers and owners to join the group using the online registration form.

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