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Supporting health and social care providers in Devon

Market sufficiency, support and finance

Last Updated 15:05pm, 22 September 2020


If you have any specific issues or questions that you would like to raise with us please do so as follows:

Financial support


Financial and other support after 30 September

We updated providers about market support plans from 1 October including winter planning, PPE and flu vaccinations in a letter of 22 September, and are committed to engaging providers in production of our local winter plan, which will be published on 31 October.

The local plan will support the national adult social care COVID-19 winter plan as outlined in this government letter and the report of the Social Care Sector COVID-19 Support Taskforce.

Financial support from July

We have written to all providers thanking them for their work and describing the next phase of Devon County Council market support. As well as outlining that support on this web page, the full text of that letter is available (30 June).

Invoicing deadline

Please note that any outstanding invoices for the period to 30 June related to the financial offer of 24 March should be submitted by 10 August in accordance with the invoicing procedures set out when that support was announced.

Market-wide support with PPE costs

From 1 July we intend to make a payment for the additional costs of PPE. For each sector the payments have been based on detailed consideration of each scenario outlined in Table 4 of the PHE PPE guidance document which is published on the PEN website.

We will make a payment to each provider (subject to the exceptions for Day Services and Shared Lives), as soon as possible in July, that will cover those additional costs through to the end of September, calculated on the prevailing costs of PPE.

This will be paid as part of a wider package of support and will take account of the scale of each provider’s business. It will be paid by the County Council from the Infection Control Fund.

In response to questions from providers, this letter was sent out on 7 July giving further information about the PPE element of the market support.

Support to Care Homes from July

From 1 July voids will no longer be paid. The Infection Control Grant, which is being paid to each care home in 3 instalments, provides resources to meet other costs.

The Infection Control Fund

The government recently awarded local authorities a new grant called the Infection Control Fund. For the DCC area this equates to £10.5m, of which 75% is passported to care homes on a formula determined by central government. The remaining 25% is subject to local determination and can be used more widely than in care homes.

We have decided that the first call on the Infection Control Fund should be to help to ensure that every provider who needs it has the resources to meet the additional cost of PPE, as described above.

Having accounted for these costs, we have concluded that the balance of the Fund should be focused on the Supported Living, Extra Care and Homelessness sectors to reduce the risks arising from living in a shared environment, particularly for people with a learning disability or autism as mentioned above. Here is Devon’s total spend against the  Infection Control Fund as at 12 August 2020.

Support to Regulated Personal Care from July

From 1 July we will revert to only paying for actual hours commissioned.

A payment to cover additional PPE costs up to the end of September will be paid to providers, calculated individually for each provider based on the scale of commissioned business.

Supported Living, One to One Enabling, Day Services, Shared Lives

We recognise that this is not a single market and requires a differentiated approach.
From 1 July we will no longer pay for voids, other than those that form part of a pre-existing contractual agreement.

The additional costs of PPE will, for most providers, be met to the end of September through a single payment, calculated for each provider.

Day Services and Shared Lives exceptions

The exceptions to our standard PPE arrangements are for Day Services, where we will issue a supply of PPE to meet need (because requirements for PPE are not always clear), and Shared Lives settings which do not require PPE as they are households.

In addition, for Day Services, we have already announced an extension of the support package to the end of September. This is to give providers longer to remodel their businesses in relation to the consequences of Covid-19. We have written separately about that offer.

Supported Living targeted support

For Supported Living we recognise that there are significant risks of community transmission of the virus and heightened risk due to the shared environment. Research also shows that people with a learning disability and/or autism are at higher risk. Consequently, we intend to target additional support to this market.

Direct Payments

We have previously published guidance to people in receipt of Direct Payments and this remains unchanged at the current time.

Support to the market until July 2020

Pre-July level of financial support to the market

Growth hubs

You can find free support, advice and information on sources of finance through your local growth hub.

HMRC coronavirus helpline

Find out how to contact HMRC if you’re a business or self-employed and need help and support with outstanding tax payments due to the coronavirus (COVID-19).

Market sufficiency

Creative Innovation & Growth (CIAG) programme

We know that this is likely to be a difficult time for care organisations given the current crisis so we wanted to let you know about the free business support and advice that is available.

You may have already heard about the Creative Innovation & Growth (CIAG) programme but if not, it’s a Devon County Council funded project providing support for adult social care businesses and organisations across Devon.

There is a range of support to help the development and growth of adult social care businesses and organisations, which includes free business support, training and development opportunities. Please see the CIAG webpage for further information.

The grant funding available has been extended to 31 March 2021, with up to £80,000 available depending on the project. Business Information Point (BIP) can assist with the application process to access these funds.

We know that new projects may be being put on hold as you deal with the current crisis, however, BIP, are still here to support you with your business in other ways, whether that be help with recruitment, business planning, procurement, marketing or assistance with accessing COVID-19 government business support.

Perhaps you are in a position that your organisation has stopped trading temporarily or you’ve had to furlough staff, which could provide time to plan for the future and get your business in a stronger position going forwards.

Please visit the BIP website to find out more. You can also call BIP on 0800 592 872, they would be happy to have a chat about how they may be able to support you.

Organisations can keep up to date with potential funding streams coming online by signing up to receive updates from DCC Funding News

Further details in relation to COVID specific funding support can be found on the Grant and funding support site.

Coronavirus Community Support Fund

Following the Chancellor’s announcement last month, the bidding process for direct cash grants through the National Lottery Community Fund has been launched in England.

The Coronavirus Community Support Fund aims to support the tens of thousands of charities and organisations at the heart of local communities that are making a big difference during the COVID-19 outbreak, including delivering food, essential medicines and providing financial advice.

Please note that ‘financial advice’ referenced in the criteria does of course include welfare support and advice, including support to access and claim Universal Credit, although this is not explicitly stated in the criteria.

Please find more information on their website


ASC Infection Control Fund Support

COVID-19 Care Home Support Plans: a national overview

The LGA and ADASS have published a summary of all the Care Home Support Plans that councils with adult social care responsibilities were required to submit to the Government by 29 May 2020.
The slides illustrate the work done by councils to support the care home sector and draw out some common themes from the plans. It also includes the key policy messages to Government on adult social care.

COVID-19 Care Home Support Plan for Devon

Letter to Helen Whately MP, Director of State for Care, 29th May 2020, that sets out the care home support plan for Devon.


NHS Volunteer Responders

The NHS has had a fantastic response to its NHS Volunteer Responders scheme, facilitated through the Good Sam app. NHS Volunteer Responders are a new group that are carrying out simple, non-medical tasks, including delivering medicines, shopping and other supplies as well as making calls to check in on those isolating at home. Whilst this service is not designed to replace support that is provided by health, social care and voluntary organisations, the government want to ensure anyone who may benefit from this support at this time of crisis is aware of the support available.

Further information about the programme can be found on this website.

Alongside this, charities can become approved referrers so that they can make referrals on behalf of their clients or members an approved referrer, please contact

If you would like any further information on the service please contact

Business support

You can contact the government’s Business Support Helpline for free advice. See GOV.UK – Get help and support for your business to find out more about the helpline as well as other schemes to support you.

Free business support helpline (South West)

Businesses across the south west, who are facing changes to their working environments due to the coronavirus pandemic, will be able to access free advice and support on remote and home working with the launch of a new helpline (call 0330 088 4421).

Cosmic, a Devon-based social enterprise specialising in all things digital – including digital skills training –  has launched its Business Continuity Helpline to share their knowledge and expertise with organisations in the region and to ‘keep the south west working’.

The helpline and an associated toolkit will provide advice and support on home working and managing a business during periods of disruption.

Advice from ACAS (the Advisory, Conciliation and Arbitration Service)

ACAS: advice for employers and employees worried about coronavirus


Other potential sources of funds

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