Equality and accessibility - Provider Engagement Network

Last Updated 9:00am, 31 August 2021

Key COVID-19 information sources

If you have any specific issues or questions that you would like to raise please do so as follows:

Vaccination queries email to: adultsc.massvaccinationcareprovision-mailbox@devon.gov.uk
COVID-19 testing and test results queries email DHSC: carehometesting@dhsc.gov.uk
Providers in the DCC area email the DCC COVID mailbox adultsc.adultcarehealthcovid19-mailbox@devon.gov.uk
Providers in the Torbay area email the Torbay COVID mailbox tsdft.torbaycovid19careproviders@nhs.net
Providers who also deliver services in Plymouth, use the Plymouth Online Directory for details of how to access support from Plymouth City Council.
You should also refer to Devon County Council’s coronavirus advice
To contact the CQC providers must email enquiries@cqc.org.uk as well as send information/queries to the relevant inspector to ensure CQC are informed if the inspector is off.
All national adult social care coronavirus guidance
A list of useful national and local resources
Information and advice on vaccines scams and how to report them

Vaccine awareness for Black, Asian, minority ethnic and faith groups in Devon

There are concerns that Black, Asian and minority ethnic people and people of certain faiths are less likely to accept the COVID-19 vaccine.

We are looking to raise awareness around the importance of the COVID-19 vaccine and the benefits of having it, to ensure that people from Black, Asian, minority ethnic and faith communities are safe and protected against the virus.

Ethnic minorities celebrities call out vaccine misinformation

Celebrities unite to dispel vaccine myths

The rate of coronavirus (COVID-19) infections and deaths among minority ethnic communities has been disproportionately higher compared with the white British population.

But the results of a recent poll commissioned by the Royal Society of Public Health suggested people in these communities are less likely to have the COVID-19 vaccine, raising concerns they are being targeted with misleading information.

So a group of celebrities, including actors Adil Ray and Meera Syal, cricketeer Moeen Ali, comedian Romesh Ranganathan, politician Sadiq Khan and presenter Konnie Huq have released a video appealing to black, Asian and ethnic minority communities in the UK to help address hesitancy around the COVID-19 vaccine.

It’s aimed at dispelling vaccination myths for those from ethnic minority communities and urging people to get the COVID-19 vaccine. You can watch it on You Tube.

Local BAME C0VID-19 counselling service

Ubuntu Counselling Services provide a specially targeted service for BAME communities in Devon using BAME counsellors. To access the service call 01392 201572 or email the Services. Further information is available on their website.

COVID-19: pre-existing health conditions and ethnicity.

Report assessing whether the inequalities in diagnosis and death from COVID-19 between ethnic groups can be explained by pre-existing health conditions.

Coronavirus and ethnicity: a summary of what we know

Article bringing together previously released analysis from ONS about how people in society are affected by Coronavirus by ethnicity.

Guidance on mitigation of risks in occupational settings with a focus on ethnic minority groups

View the Consensus statement from Public Health England, the Health and Safety Executive and the Faculty of Occupational Medicine.

Office for National Statistics released indicators from the Opinions and Lifestyle on the impact of the coronavirus pandemic on disabled people in Great Britain.

DCC diversity guidance for end of life

DCC has produced guidance how to deal with end of life rituals for residents from diverse backgrounds.

This guide is for Care/Nursing Homes and other establishments who may be in care of a person who is dying or has recently died. It takes into account the challenges and concerns posed by the coronavirus pandemic and offers guidance on how to provide people with a caring, respectful and sensitive experience as they approach the end of their life.

Easy-read guidance for households with possible infection

Stay at home: what to do if you or someone you share your home with has coronavirus symptoms.

Accessible resources to help you communicate about COVID-19

Hints and tips: crucial conversation lines to control COVID-19. This document provides hints and tips around crucial conversation lines to control COVID–19.
Guidelines for organisations booking communication professionals in healthcare settings during COVID-19
Beyond Words is providing free picture stories and illustrated guides to support people with learning disabilities and autism through the pandemic
Imperial College London produced a video encouraging people to continue to use health services if they are unwell
Resources from Learning Disability England
Signhealth has made their InterpreterNow remote BSL interpretation service available for free across all healthcare services
Signhealth is providing a videos of summaries of key coronavirus guidance in BSL
Public Health England stay at home guidance; translated and in easy read
NHS guidelines translated into up to 50 languages by Doctors of the World and video advice
Public Health England resources in accessible formats
COVID-19 guidance for providers of services for people experiencing rough sleeping
The handwashing rap produced to help people who have a learning disability