How we do things

InformationDescriptionFrequency of publicationDetails of Charges
Access to information complaints procedureHow to complain about our handling of an information request you have madeAnnualNo charge
Adult social careSupporting independence and care for adultsAs requiredNo charge
Anti-fraud and corruption policyThe Council’s policy on tackling fraud and corruptionAnnualNo charge
Childrens social carePolicies and procedures for all aspects of childrens social careAs requiredNo charge
Charging regimes and policiesCharges for certain types of informationAnnualNo charge


How the Council is structured


AnnualNo charge


Customer Feedback Policy



How we will handle complaints from the public


AnnualNo charge


Devon Structure Plan


Landscape policy and adviceAnnualNo charge


Education Transport



Policies on how the Council will transport children to school


AnnualNo charge


Environmental Policy



Our commitment to the environment


AnnualNo charge


Equality and  diversity



Our policies on tackling inequality in the work place


AnnualNo charge
Equality policyThe Council’s equality policyAnnualNo charge
European Policy


Our approach to acquiring European funding


As requiredNo charge
Fair access to care services


Eligibility criteria for accessing Care services


AnnualNo charge
Financial Regulations


The regulations which govern the financial management of the council


AnnualNo charge
Flood risk management


How we manage Flood Risk


As requiredNo charge
Highways fees and charges Licences, on street pay and display, parking permits, public rights of way, road closuresAs requiredSee website
Historic records conservationHow the Council will preserve historic recordsAnnualNo charge
Information securityHow we protect your personal dataAs requiredNo charge
Jobs and careers


All current jobs advertised by the Council and other third parties


As requiredNo charge


Library acceptable use of IT policy



The Council’s acceptable use policy for computers in libraries


AnnualNo charge
Local Transport Plan


How the Council will manage the transport network in Devon


AnnualNo charge
MapsMap based information on a range of council servicesAs requiredNo charge


Officer employment procedure rules 



The rules governing the recruitment of chief officers


AnnualNo charge
Pay billsOptions available to you fay paying bills to usAs requiredAs necessary
Pay for careMost people have to pay something towards the cost of their care and support services depending on the outcome of a financial assessment. This is a proportionate and fair assessment of your financial circumstances which won’t charge you more than you can afford to pay.As requiredAs necessary
Pay onlineHow to make a payment for a service provided or organised by us , some services can be paid for online via credit or debit card.As requiredAs necessary
Pay PolicyRemuneration of all officersAs requiredNo charge

Plastics Strategy 

Single Use Plastics 

The Cup Stops Here – staff update 

Plastics and single use plastics

How we will support the work of the Plastic Pollution Coalition

As requiredNo charge

Safeguarding adults policy


How the Council ensures its safeguarding procedures adhere to national policy


AnnualNo charge

School admissions policy



Details of how the Council will decide on School   admissions applications


AnnualNo charge
Social care and health policies


Information on the Council’s Social Care policies


AnnualNo charge
StrategiesPublished strategies for a range of council servicesAs requiredNo charge
Trade Waste DisposalCompostable garden waste and cardboardAs requiredSee website
Trading Standards chargesWeights and measures, petroleum licensing and othersAs requiredSee webpage


Traffic management policies


Devon and Torbay Local Transport Management Plan 2 2011 – 2026As requiredNo charge
Whistleblowing policy


How the Council will respond to whistleblowing


As requiredNo charge