How we do things

InformationDescriptionFrequency of publicationDetails of ChargesFormat of publication = web link unless otherwise stated 
Access to information complaints procedureHow to complain about an information request you have madeAnnualNo chargeWeb link
Adult social careSupporting independence and care for adultsAs requiredNo chargeAdult social care policies
Anti-fraud and corruption policyThe Council’s policy on tackling fraud and corruptionAnnualNo chargeWeb link
Childrens social carePolicies and procedures for all aspects of childrens social careAs requiredNo chargeDevon Children and Families 
Charging regimes and policiesCharges for certain types of informationAnnualNo chargeWeb link


How the Council is structured


AnnualNo chargeWeb link


Customer Feedback Policy



How we will handle complaints from the public


AnnualNo chargeWeb link


Devon Structure Plan


Landscape policy and adviceAnnualNo chargeWeb link


Education Transport



Policies on how the Council will transport children to school


AnnualNo chargeWeb link


Environmental Policy



Our commitment to the environment


AnnualNo chargeWeb link


Equal opportunity and diversity



Our policies on tackling inequality in the work place


AnnualNo chargeWeb link
Equality policyThe Council’s equality policyAnnualNo chargeWeb link
European Policy


Our approach to acquiring European funding


As requiredNo chargeWeb link
Fair access to care services


Eligibility criteria for accessing Care services


AnnualNo chargeWeb link
Financial regulations


The regulations which govern the financial management of the council


AnnualNo chargeWeb link
Flood risk management


How we manage Flood Risk


As requiredNo chargeWeb link
HighwaysLicences, on street pay and display, parking permits, public rights of way, road closuresAs requiredSee websiteHighways fees and charges 
Historic records conservationHow the Council will preserve historic recordsAnnualNo chargeWeb link
Information securityHow we protect your personal dataAs requiredNo chargeInformation Security
Jobs and careers


All current jobs advertised by the Council and other third parties


As requiredNo chargeWeb link


Library and acceptable use of IT policy



The Council’s acceptable use policy for computers in libraries


AnnualNo chargeWeb link
Local Transport Plan


How the Council will manage the transport network in Devon


AnnualNo chargeWeb link
MapsMap based information on a range of council servicesAs requiredNo chargeMaps


Officer employment standing order



The rules governing the recruitment of senior officers


AnnualNo chargePDF Document
Pay billsOptions available to you fay paying bills to usAs requiredAs necessaryPay bills
Pay for careMost people have to pay something towards the cost of their care and support services depending on the outcome of a financial assessment. This is a proportionate and fair assessment of your financial circumstances which won’t charge you more than you can afford to pay.As requiredAs necessaryPay for care
Pay onlineHow to make a payment for a service provided or organised by us , some services can be paid for online via credit or debit card.As requiredAs necessaryMake a payment
Pay PolicyRemuneration of all officersAs requiredNo chargePay Policy 
Plastics and single use plasticsHow we will support the work of the Plastic Pollution CoalitionAs requiredNo charge

Plastics Strategy 

Single Use Plastics

The Cup Stops Here – staff update

Safeguarding adults policy


How the Council ensures its safeguarding procedures adhere to national policy


AnnualNo chargeWeb link

School admissions policy



Details of how the Council will decide on School   admissions applications


AnnualNo chargeWeb link
Social care and health policies


Information on the Council’s Social Care policies


AnnualNo chargeWeb link
StrategiesPublished strategies for a range of council servicesAs requiredNo chargeStrategies 
Trade Waste DisposalCompostable garden waste and cardboardAs requiredSee websiteTrade Waste disposal fees and charges 
Trading Standards chargesWeights and measures, petroleum licensing and othersAs requiredSee webpageTrading Standards 


Traffic management policies


Devon and Torbay Local Transport Management Plan 2 2011 – 2026As requiredNo chargeTransport Planning 
Whistleblowing policy


How the Council will respond to whistleblowing


As requiredNo chargePDF Document