Customer Relations

  • Software Systems and Contracts

    1. How many employees do you have? Devon County Council (DCC) have 5349 corporate employees. Enterprise Resource Planning (ERP) 2. Which ERP or finance system do you currently use? FINEST (Software AG UK Ltd) and P2P Accounts Payable System (Process … Continue reading →

  • Adult Social Care Complaints

    Under the Freedom of Information Act 2000, I kindly request the following information on Adult Social Care support, aggregated by the Adult social care teams, for the previous three financial years, 2019/20, 2020/21 and 2021/22 for North East, South and … Continue reading →

  • Dartmouth Consultation Complaints

    How many businesses and individual people have made complaints to Devon County Council (DCC) requesting changes to parking in the areas where new restrictions are proposed in the Dartmouth Consultation Ref 5937 area in the last 5 years? DCC believes … Continue reading →

  • Abuse in Residential Care Settings

    How many adult safeguarding concerns/complaints were raised regarding resident-to-resident harm/abuse in residential care settings between 2018-2021? (please provide a breakdown per year) How many were escalated to section 42 enquires? Please provide a brief description of the nature of the … Continue reading →

  • Magdalen Court School

    1.How many complaints have been received about Magdalen Court School in the following years? 2018 0 2019 0 2020 0 2021 0 2022 2 2. Who were the complaints from? We consider this information is exempt under Section 40(2) of … Continue reading →

  • Neighbour Complaints

    1. How many complaints has Devon County Council (DCC) received from individuals concerning their neighbours for: * 1st January 2021 – Present * 1st January 2020 – 31st December 2020 * 1st January 2019 – 31st December 2019 Please categorise … Continue reading →

  • Customer Service Centre

    Approximately how many voice calls does your contact centre receive every year? In response to this and the questions below, we have interpreted your questions to refer to our customer service centre. 333,000 calls Can you receive communication into the … Continue reading →

  • Blue Badge Statistics

    1. How many Blue Badges do you currently have on issue? 41991 2. How many Blue Badge applications did you receive in 2018, 2019, 2020 and 2021? 2018 – 2019 2019 – 2020 2020 – 2021 2021 – 2022* 16715 … Continue reading →

  • Blue Badge Offences and Misuse

    How many fake blue badge offences are recorded, by year if available? Devon County Council (DCC) do not hold this information, because we are not an enforcing local authority for blue badge offences. How many blue badge misuse offences recorded … Continue reading →

  • Beckland Farm Complaints

    (1) All complaints (anonymised if necessary) in relation to animal welfare and environmental pollution at Parkhams Farm Ltd, specifically Beckland Farm, North Devon Please refer to Beckland Complaint document (2) The number of complaints in relation to animal welfare and … Continue reading →