Customer Relations

  • Baliliffs and Debt Collectors

    1. What is the total value of council-related debts (such as council tax, parking fines, failures to pay business rates and housing arrears) referred to external enforcement agencies? Please provide for the financial years 2021/2022, 2022/2023 and 2023/2024 (up to … Continue reading →

  • Care Hotels

    1. In relation to “care hotels”, for the financial year 2022/23; how many hotel stays were booked?  None. 2. In the financial year 2022/23, what was the total amount spent on ‘care hotels’? £0. 3. Please conduct a keyword search … Continue reading →

  • Mould/damp complaints

    1. Between 14 June 2017 and 14 November 2022, how many complaints has the council received from council-run residential adult care homes relating to mould and/or damp? By adults, I mean people aged over-18 but who are not classified as … Continue reading →

  • Customer service provision

    1. Do you currently insource or outsource customer service provision? Devon County Councils customer service provision is in house. 2. If insource, if you have plans to outsource? No 3. If you outsource, the actual spend on this contract from … Continue reading →

  • Communication Training Provision

    Please can you confirm what training is offered whether mandatory or optional, to your frontline contact centre/call centre staff who are answering calls/responding to emails. All frontline call handlers receive mandatory – Customer Service Standards, Call Handling and Challenging Call … Continue reading →

  • Software Systems and Contracts

    1. How many employees do you have? Devon County Council (DCC) have 5349 corporate employees. Enterprise Resource Planning (ERP) 2. Which ERP or finance system do you currently use? FINEST (Software AG UK Ltd) and P2P Accounts Payable System (Process … Continue reading →

  • Adult Social Care Complaints

    Under the Freedom of Information Act 2000, I kindly request the following information on Adult Social Care support, aggregated by the Adult social care teams, for the previous three financial years, 2019/20, 2020/21 and 2021/22 for North East, South and … Continue reading →

  • Dartmouth Consultation Complaints

    How many businesses and individual people have made complaints to Devon County Council (DCC) requesting changes to parking in the areas where new restrictions are proposed in the Dartmouth Consultation Ref 5937 area in the last 5 years? DCC believes … Continue reading →

  • Abuse in Residential Care Settings

    How many adult safeguarding concerns/complaints were raised regarding resident-to-resident harm/abuse in residential care settings between 2018-2021? (please provide a breakdown per year) How many were escalated to section 42 enquires? Please provide a brief description of the nature of the … Continue reading →