1. Between 14 June 2017 and 14 November 2022, how many complaints has the council received from council-run residential adult care homes relating to mould and/or damp? By adults, I mean people aged over-18 but who are not classified as … Continue reading
Customer Relations
Customer service provision
1. Do you currently insource or outsource customer service provision? Devon County Councils customer service provision is in house. 2. If insource, if you have plans to outsource? No 3. If you outsource, the actual spend on this contract from … Continue reading
Communication Training Provision
Please can you confirm what training is offered whether mandatory or optional, to your frontline contact centre/call centre staff who are answering calls/responding to emails. All frontline call handlers receive mandatory – Customer Service Standards, Call Handling and Challenging Call … Continue reading
Software Systems and Contracts
1. How many employees do you have? Devon County Council (DCC) have 5349 corporate employees. Enterprise Resource Planning (ERP) 2. Which ERP or finance system do you currently use? FINEST (Software AG UK Ltd) and P2P Accounts Payable System (Process … Continue reading
Adult Social Care Complaints
Under the Freedom of Information Act 2000, I kindly request the following information on Adult Social Care support, aggregated by the Adult social care teams, for the previous three financial years, 2019/20, 2020/21 and 2021/22 for North East, South and … Continue reading
Dartmouth Consultation Complaints
How many businesses and individual people have made complaints to Devon County Council (DCC) requesting changes to parking in the areas where new restrictions are proposed in the Dartmouth Consultation Ref 5937 area in the last 5 years? DCC believes … Continue reading
Abuse in Residential Care Settings
How many adult safeguarding concerns/complaints were raised regarding resident-to-resident harm/abuse in residential care settings between 2018-2021? (please provide a breakdown per year) How many were escalated to section 42 enquires? Please provide a brief description of the nature of the … Continue reading
Magdalen Court School
1.How many complaints have been received about Magdalen Court School in the following years? 2018 0 2019 0 2020 0 2021 0 2022 2 2. Who were the complaints from? We consider this information is exempt under Section 40(2) of … Continue reading
Neighbour Complaints
1. How many complaints has Devon County Council (DCC) received from individuals concerning their neighbours for: * 1st January 2021 – Present * 1st January 2020 – 31st December 2020 * 1st January 2019 – 31st December 2019 Please categorise … Continue reading
Customer Service Centre
Approximately how many voice calls does your contact centre receive every year? In response to this and the questions below, we have interpreted your questions to refer to our customer service centre. 333,000 calls Can you receive communication into the … Continue reading