Approximately how many voice calls does your contact centre receive every year?
In response to this and the questions below, we have interpreted your questions to refer to our customer service centre.
333,000 calls
Can you receive communication into the contact centre by any other means than voice i.e. email, social media, SMS, WhatsApp Live Chat etc.- if so, what?
Currently communication is received by voice and email
Have you currently deployed chatbots or are you considering it?
We do not currently use any chatbots, but these are being reviewed as an option in the future
What CRM solution do you currently use?
We do not currently use a CRM system.
Are you planning any procurement exercise this year with regards to contact centre technology? If so, what?
No,