The HWRC van permit system will require Devon County Council residents with privately registered panel vans (both small and large van size) or flat-bed vans to apply free of charge for a permit in order to access Exton Road and Pinbrook Road HWRCs. The van must comply with the vehicle restrictions policy.
Fully-fitted camper vans, van-based people carriers/family type vans (with factory/professionally fitted seats and windows in the rear for carrying passengers) etc do not require a permit. Please see below for a full list of vehicles which do not require a permit.
Permits will only be issued to vans registered to individual residents and not to vehicles registered to companies/businesses.
There will be no charge for the issuing of van permits. A permit provides permission to enter the HWRCs only and is not a permit to deposit waste, which will be subject to DCC’s waste acceptance policies and charges.
If your permit application is successful you will be sent a QR code, which will be scanned by site staff upon each visit to the HWRC. This can be printed or presented to site staff on a smart phone. The permit will allow for 12 visits per year to be made to the HWRCs.
Do I need a permit?
Vehicles which require a permit
All privately registered panel vans and flat-bed vans owned by Devon County Council residents must register for a permit to use Exton Road and Pinbrook Road HWRCs from 4th April 2022. Applications can be made from 1st March 2022 and the van must comply with the vehicle restrictions policy.
For the purpose of this permit, a panel van is defined as a vehicle with front seats, a rear load-carrying capacity instead of seats and rear side panels instead of windows.
Vehicles which do not require a permit
- Bicycles and motorcycles
- Fully fitted Campervans
- Fully fitted Minibuses
- Mobility type vans designed to carry people in wheelchairs.
- Van-based people carriers/family type vans (with factory/professionally fitted seats and windows in the rear for carrying passengers).
- Vans hired to a householder from a legitimate hire company (for a hire period of less than 3 days. Appropriate documentation will need to be shown to site staff on site).
- Vehicles accessing HWRCs as part of the trade garden and cardboard recycling scheme. (Valid tickets will need to be shown to site staff on site).
Vehicles which are not eligible for a permit
- Vans registered to businesses/companies/organisations etc.
- Vans registered to addresses outside of the Devon County Council administrative area.
- Vehicles in breach of the vehicle restrictions policy.
What do I need?
The application process will require a scan/photograph/copy of:
- First two pages (front and second page) of the vehicle’s V5 registration document
- Driving licence
Only vans which are privately owned by residents of the Devon County Council administrative area are eligible to be registered. The van must comply with the vehicle restrictions policy.
Please ensure that the registered keeper of the vehicle is making the application.
There will be no charge for the issuing of van permits.
- Online Application
A postal application is available for those without access to the internet or smart phone. This can be requested by calling our Customer Service Centre on 0345 155 1010 or emailing firstname.lastname@example.org
Postal applications take a significant amount of time to process, we recommend applying for a van permit online where possible.
Please ensure that you have read the Van Permit System's terms and conditions before applying
- You must bring your permit with you when you attend either Exton Road or Pinbrook Road HWRCs from 4th April 2022.
- Permits will only be issued to vans registered to individual residents who live in the Devon County Council administrative area.
- Permits will not be issued to vehicles registered to companies/businesses.
- The registered keeper of the vehicle must be the named applicant on the permit application.
- Only a maximum of one van permit will be allocated per household/vehicle.
- Registered vans will be permitted 12 visits for a rolling calendar year from the permit issue date and can be used as needed across the twelve month period.
- You accept the HWRC site user and vehicle restrictions policy.
- You agree to follow all DCC’s HWRC rules, procedures and policies.
- A permit provides permission to enter the HWRCs only and is not a permit to deposit waste, which will be subject to DCC’s waste acceptance policies.
- You will need to show your permit to site staff on your smartphone or via paper copy on every visit.
- The permit must match the registration number of the vehicle you have driven to the HWRC.
- You must only bring waste from your own household to a HWRC.
- You must not bring waste to a HWRC for which you have taken payment to transport or deposit, even if it is from a household.
- You must not bring commercial waste to a HWRC under the applied-for van permit.
- The HWRC site operator has the authority to refuse access to the HWRC to anyone suspected of depositing commercial waste.
- Devon County Council and its HWRC site operators reserve the right to make further enquiries regarding the source of the waste. Site users may be asked to sign a household waste declaration form prior to the disposal of their waste. Permission to deposit the waste will be refused if the declaration form is not completed.
- Use of this permit scheme is solely for Devon residents with a residential address within the administrative area of Devon County Council.
- After the permit expiry date, you will need to renew your permit. Any unused visits are not transferable.
- Permits are not transferable and should be destroyed if you no longer use the van for which the details are shown on the permit. A new permit with the correct vehicle details will be required by making a new application.
- If we receive an application for a permit from a new resident or new owner of a sold vehicle, we reserve the right to expire permits within five working days if we are unable to contact previous residents or owners so that the new application can be processed.
- DCC and its HWRC site operators will not tolerate abuse of its staff or anyone working on DCC’s behalf. Your permit and access to services may be withdrawn if you abuse the staff on site.
- Devon County Council reserves the right to cancel the permit at any time.
- These terms and conditions, and others relating to use of recycling sites and other waste services, may be changed at any time without prior warning.
Why are we introducing the van permit system?
Devon County Council provides HWRCs for residents to dispose of their household waste free of charge.
The disposal of trade/commercial/business waste is not accepted at the HWRCs (with the exception of users of the trade garden and cardboard waste recycling scheme) and should be deposited at commercial waste sites with the appropriate charges paid.
Overall, this system aims to improve householders experience of the HWRCs by:
- Tackling trade abuse
- Decrease queuing times (vans full of waste can take a significant time to unload)
- Improve site safety (by limiting the number of large vehicles trying to manoeuvre in confined areas with lots of pedestrian activity).
- Where can I apply for a van permit?
I have completed my permit application, what happens next? Applications will aim to be processed within 14 days.
If your permit application is successful, you will be sent a QR code, which will be scanned by site staff upon each visit to Exton Road and Pinbrook Road HWRC’s. This can be printed or it can be presented to site staff on a smart phone.
You will be permitted twelve visits for a rolling calendar year. These visits can be used as needed across the twelve month period starting from the permit issue date.
We reserve the right to cancel/withdraw van permits if any information provided to use incorrect. Any van which does not comply with the vehicle restrictions policy will be turned away from Exton Road and Pinbrook Road HWRC’s.
I have used my twelve visits, can I still access Exton Road and Pinbrook Road HWRC's in my van?
Permits will not be automatically issued/renewed to the next twelve months. You will be required to renew your registration each year.
- I have lost my permit, what do I do?
I have changed my van, what do I do?
If you change your van you will need to apply for a new permit, however we will need to cancel the permit for your previous van.
Please contact us at email@example.com quoting the permit reference for your previous van.
I have changed address, what do I do?
If you move to a new property within Devon County Council’s administrative area, you will need to apply for a new permit.
Please contact us at firstname.lastname@example.org quoting the your permit reference.
Do hire vans require a permit?
Hire vans do not require a permit. However, hire vans will only be permitted access to Exton Road and Pinbrook Road HWRC’s if it is hired from a legitimate hire company (for a hire period of less than 3 days). Appropriate documentation will need to be shown to site staff on site).
The van must also comply with the vehicle restrictions policy.
- I have access to a works/company van through my business/employer. Can I access Exton Road and Pinbrook Road HWRC's using this vehicle?
I am unable to access Exton Road and Pinbrook Road HWRC's, how can I dispose of my household waste?
- District Council bulky waste collection service.
- District Council kerbside garden waste service.
- Retailer collection/take-back
- Donate/sell waste items via Gumtree, Facebook Marketplace, Freecycle, Ebay etc
- Charity donation
- Skip hire, hippo bag service, commercial waste company etc
The reuse it section on Recycle Devon also lists initiatives near you that will reuse and repair unwanted items
- Do I still need to book my van to access Exton Road, Pinbrook Road (both Exeter) or Brunel Road (Newton Abbot) HWRCs?
The van permit system does not recognise my address/postcode
New build postcodes are sometimes not recognised on our address database. Please email email@example.com with your address so that we can investigate.
I am having difficulties uploading my files
If you are having difficulties uploading files for the van permit application, then it is likely you are experiencing one of the following problems-
- You have the drivers licence and the V5 on the same document. A minimum of two separate files needs to be uploaded.
- You are trying to upload the 2 documents at the same time. You will need to upload one document first, then the other one separately.
Please try these following steps to upload the files –
- Select ‘Choose File’
- Select the file you wish to upload and click ‘Open’
- Click the ‘Upload’ button.
- Once the document has been uploaded, it will be listed below the ‘Choose File’ button.
- Repeat for the following document(s)
- Once all the necessary files are shown under the ‘Choose File’ button, you will be able to submit the application.
If these steps are still not working, please contact firstname.lastname@example.org
How to contact us
- Email – email@example.com
- Telephone – 0345 155 1010