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Guide: School transport appeals and complaints

Route safety appeals

If you are worried about the safety of a walking journey to school, the appeal process is slightly different. You will need to raise your concerns with a transport coordination officer (TCO) who will review your case.

This may result in a site visit by TCOs who will check if the walking journey to school is judged to be safe for a child to walk in reasonable safety, with an adult where needed.

Please note that site visits can only be carried out during school term time to match the same traffic conditions as a normal ‘school day’. So, for example, if your appeal is made during the summer school holidays a site visit can’t be carried out until the school term starts in September.

To speak to a TCO please call 0345 155 1019.