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Guide: School transport appeals and complaints


If you have been turned down for transport or you are unhappy with the transport your child has been offered you can contact a transport coordination officer (TCO) who will discuss this with you.

If we can’t meet your request you can ask to appeal against the decision. To speak to a TCO about submitting an appeal please call 0345 155 1019.

Please note: Due to the COVID-19 outbreak there is a delay with appeals. All appeals should now be submitted online as office bases are currently closed.