Guide: School transport appeals and complaints

Introduction
What is the process?
What will the Appeals Committee take into account?
What if my child lives in walking distance of school?
What happens next?
Can I bring someone with me to the hearing?
Route safety appeals
Who will be at the hearing?
Complaints
What happens at the appeals hearing?

Introduction

If you have been turned down for transport or you are unhappy with the transport your child has been offered you can contact a transport coordination officer (TCO) who will discuss this with you.

If we can’t meet your request you can ask to appeal against the decision. To speak to a TCO about submitting an appeal please call 0345 155 1019.

Please note: Due to the COVID-19 outbreak there is a delay with appeals. All appeals should now be submitted online as office bases are currently closed.

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