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Guide: School transport appeals and complaints

Introduction
What is the process?
What will the Appeals Committee take into account?
What if my child lives in walking distance of school?
What happens next?
Can I bring someone with me to the hearing?
Route safety appeals
Who will be at the hearing?
Complaints
What happens at the appeals hearing?

Complaints

Please speak to a transport coordination officer (TCO) to try and sort out any issue. If you remain unhappy you can find more information about our feedback and complaints process here.

To speak to a TCO please call 0345 155 1019.

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