Guide: School transport appeals and complaints

• Introduction
• What is the process?
• What will the Appeals Committee take into account?
• What if my child lives in walking distance of school?
• What happens next?
• Can I bring someone with me to the hearing?
• Who will be at the hearing?
• What happens at the appeals hearing?
• Route safety appeals
• Complaints

• Print / Download as PDF

Complaints

Please speak to a transport coordination officer (TCO) to try and sort out any issue. If you remain unhappy you can find more information about our feedback and complaints process here.

To speak to a TCO please call 0345 155 1019.